Section 13: Customer Assistance

Customers needing additional information or assistance on the various services, supplies and programs may contact:

Centralized Mailing List Service (CMLS)

For your convenience, GSA offers a Centralized Mailing List Service that maintains copies of various GSA publications, including product catalogs, Schedules, fact sheets and more. Just let us know which publications you're interested in and we will mail them to you free of charge.

Customer Assistance
Telephone: (817) 334-5215
E-mail: cmls@gsa.gov
www.gsa.gov/cmls

Customer Service Directors (CSDs)

GSA offers a worldwide network of knowledgeable Customer Service Directors (CSDs). Wherever you're located, there is a CSD in your region to assist you with problem resolution and who can answer any and all questions relating to GSA and its procurement solutions. The CSDs also offer seminars on a variety of topics to educate customers on purchasing procedures and inform them of offerings and solutions available from GSA.

www.gsa.gov/csd

National Customer Service Center (NCSC)

Customers are encouraged to call GSA’s National Customer Service Center (NCSC) at (800) 488-3111 or DSN 465-1416 with general or specific questions about GSA. The NCSC’s customer service representatives are knowledgeable about GSA’s business lines and their associated products and services and will direct you to a source that will best address your needs. The NCSC can also help verify your order’s status, track shipments, resolve order discrepancies or deficiencies, and provide information on merchandise returns and exchanges, as well as address billing inquiries, merchandise quality concerns, and current price quotes.

GSA’s NCSC is now available to you 24 hours a day, five days a week. From Sunday nights at 8 p.m. until Friday nights at 8:30 p.m. (CT), the NCSC will be ready to assist you.

Customer Assistance
Telephone: (800) 488-3111
DSN Number: 465-1416
E-mail: NCSCcustomer.service@gsa.gov
www.gsa.gov/ncsc