Office of Citizen Services

The Office of Citizen Services consolidates all of GSA's citizen-centered activities into a single organization, providing American citizens access to information and services they require. It also helps government agencies procure contact centers, assists with consumer outreach and publications, facilitates a variety of web services, and promotes intergovernmental collaboration and innovation.

Services for Citizens and Consumers

The Office of Citizen Services' Federal Citizen Information Center  has been a trusted one-stop source for answers to questions about consumer problems and government services for over 40 years. Programs include:

• ConsumerAction.gov - the Web version of the Consumer Action Handbook
• USA.gov - official portal of the U.S. government
• Kids.gov - official interagency children's portal to the U.S. government
• Pueblo.gsa.gov - hosts the current Consumer Information Catalog
• MyMoney.gov - teaches the basics about financial education
• GobiernoUSA.gov - the U.S. Government's official portal in Spanish
• Consumidor.gov - the Spanish version of ConsumerAction.gov

Services for Government Agencies

The Office of Citizen Services provides assistance to government agencies with:

• Contact Center Services
• Consumer Outreach and Publication Services
• Web Services 

Center for Intergovernmental Solutions

The Office of Citizen Services also brings public-sector leaders together to share information, knowledge, and experience to improve services to citizens through its Center for Intergovernmental Solutions.  Find out more >>