USA Contact

The USA Contact contract vehicle supports the Office of Citizen Services' vision of providing citizens with ready access to government information and services, and helping agencies ensure timely, consistent and accurate responses to citizens' inquiries. USA Contact, a follow-on contract to FirstContact, provides federal agencies with easy access to a broad range of contact center services that will make that vision a reality. To date, USA Contact has awarded 15 task orders through FirstContact and 9 task orders through USA Contact. Read about how USA Contact helped the Veterans Administration reach out to combat veterans.

Check out Frequently Asked Questions

Learn more about USA Contact Capabilities

View the contract award notice

Read the press release announcing the award

Listen to Federal News Radio interview with Martha Dorris regarding the newly awarded USA Contact

Read what Government Insights (a research-based advisory and consulting service) says about USA Contact

Visit the USA Contact Reading Room

Meet USA Contact's Solutions Partners

Check out USA Contact Procurement Process

Visit our Toolkit Page

What is USA Contact?

• Contract vehicle for federal government contact center services
• Indefinite Delivery, Indefinite Quantity (IDIQ)
• Firm Fixed Price or Time and Materials
• Performance-based
• 10 year/$2.5 billion life
• Managed by the General Services Administration
• Experienced, pre-qualified solution partners

How does USA Contact benefit your agency?

• Get a contractor on board in a short period of time
• Retain Contracting Officer (CO) and Contracting Officer's Technical Representative (COTR) functions on task orders
• Have our experts facilitate the process and ensure that the contact center services are best in class

What makes USA Contact different?

• Only government contract created exclusively for contact center solutions
• Access to state-of-the art solution providers for a small investment
• Sufficient competition to ensure good prices and performance
• Flexible pricing structure to meet diverse agency requirements
• No service fee for using the contract

We know the Government Contact Center Community!

In addition to USA Contact, The Office of Citizen Services also sponsors the Government Contact Center Council (G3C), which is a community of contact center leaders from over 35 Federal Offices. This group meets regularly to discuss challenges, opportunities, and information transparency.  For more information.

If you have any questions or need additional information, contact carolyn.kaleel@gsa.gov.