Training Cancellation Policy

Classroom training:

Substitutions are allowed up to the start date of the course. Cancellation notices should be sent via fax to (703) 605-2188 or via an e-mail to traveltraining@gsa.gov.  If the agency representative cancels registration more than 14 business days in advance, GSA will issue a full refund of tuition payment. Cancellations with less than 10 business days notice will be charged a  cancellation fee determined by the course cost, which are as follows:

  • Courses costing over $950, a fee of $475 will be assessed.
  • Courses costing over $875, a fee of $437 will be assessed.
  • Courses costing over $620, a fee of $310 will be assessed.                    
  • Courses costing over $550, a fee of $275 will be assessed.
  • Courses costing over $329, a fee of $164 will be assessed

The GSA Professional Development and Training Section reserve the right to cancel any session with insufficient enrollment.

We strongly suggest that you do not make nonrefundable airline reservations without a course confirmation letter. You may also take advantage of the City Pair Program (CPP) airfares which have no change fees and are refundable.

For web based online training:

There are no refunds after your have submitted the registration form and payment has been processed.


For more information, contact the Travel Training Branch at travel.training@gsa.gov.

Last Reviewed 9/15/2009