Human Resources Services

The Consolidated Processing Center (CPC) has proven performance as a center of expertise in personnel action, benefits, and retirement processing. The CPC offers agencies a full range of systems and support services for transactional processing, benefits management and retirement counseling.

photo of two men shaking hands in an office setting
  • Personnel Transaction Processing
  • Benefits Program Services
  • Retirement Services
  • Worker’s Compensation Program Services
  • Official Personnel Folder Support Services


  • 13 years as a consolidated center of expertise
  • Provides nationwide support across all US continental time zones from one central location
  • Provides quick reconciliation of issues with GSA’s Payroll Branch which is co-located with CPC.
  • Provides benefits helpdesk during business hours via phone or email
  • Provides comprehensive support by a cadre of experienced retirement and benefits specialists
  • Offers integrated service through GSA's human resources information technology system
  • Utilizes Lean Six Sigma Process Improvement techniques to monitor data integrity and quality of processing
Last Reviewed 2016-04-27