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Office of Associate Administrator

Office of Citizen Services and Innovative Technologies

The Office of Citizen Services and Innovative Technologies is the nation's focal point for data, information and services offered by the federal government to citizens.  In addition, we play a leadership role in identifying and applying new technologies to effective government operations and excellence in customer service in the government.  


The 18F program helps agencies deliver on their mission by using free and open source software to create rapidly-deployed, user-centric digital services, innovative technology, and public-facing applications. The program is comprised of Presidential Innovation Fellows and an in-house digital delivery team. 18F can do the complete work of building solutions for an agency, share in the work with an agency to collaborate on developing solutions together, or consult with an agency on how it can build or buy user-centric interfaces most effectively. 18F “hacks” bureaucracy to drive efficiency, transparency, and savings for government agencies and the American people.


Office of Citizen Services and Innovative Technologies

citizen services, innovative technologies, cloud computing, social media, e-gov initiatives