Reimbursable Services Program

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RWA 2957 Form

The centerpiece of the Reimbursable Services Program is the Reimbursable Work Authorization (RWA) Form 2957. This form provides written documentation of a formal agreement between GSA and a customer whereby GSA agrees to provide goods and/or services and the customer agrees to reimburse GSA's direct and indirect costs.

In September 2016, a revised version of the RWA 2957 Form [PDF - 665 KB] was released. GSA encourages use of the 9/2016 version of the RWA 2957 Form as soon as possible. Any RWA currently filled out on the 2/2011 version of the 2957 Form can continue to be sent to GSA through November 15th, 2016. After this date, GSA will reject any RWA provided on the 2/2011 version of the form and request the agency to re-submit with the 9/2016 version. 

Note: Please ensure to download and save the form to your computer/device before using as the form is only compatible when opened directly in Adobe Acrobat or Adobe Reader software. The form will not work if using the Adobe Plug-in for Google Chrome, Internet Explorer, or any other web browser.

RWA Form Revision Signed Customer Letter [PDF - 50KB]: Letter sent to customer agencies announcing release of revision to RWA Form 2957.

National Policy Document for RWAs

This document disseminates the RWA National Policy Document, in its entirety, with the goal of promoting clear and consistent understanding of the Reimbursable Services Program and governing policies.

 National Policy Document for Reimbursable Work Authorizations [PDF - 2,574 KB] January 2016

eRETA - External RWA Entry & Tracking Application

This is a customer portal for RWA information integrated with the financial system providing users real-time access to RWA project and financial information.

For instructions on obtaining access to eRETA, visit eRETA RWA Customer Portal site.

RWA Questions?

For questions about the RWA Program, Process, or Policy please contact us at AskRWA@gsa.gov and we would be more than happy to provide further assistance!  

For region or project specific RWA questions, please use the RWA Managers Map [PDF - 246 KB] or list [PDF - 108 KB] to contact the appropriate PBS RWA Manager.

Last Reviewed 2016-09-24