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Roadside Assistance

Manufacturers offer roadside assistance services for vehicles still under warranty. These services include:

  • Emergency towing;
  • Flat tire changing; and
  • Lock-out service, along with others.

Services can vary by manufacturer. For specific terms and conditions, refer to your vehicle owners’ manual section on customer assistance, and/or contact your Fleet Service Representative. See below for an overview of manufacturer coverage, and contact information.

GENERAL MOTORS

General Motors 24/7 Roadside Assistance provides the following services during their new vehicle limited warranty period, which is 5 years/100,000 miles (light-duty vehicles ONLY):

  • Emergency towing (to closest dealer from a legal roadway);
  • Flat tire changes (spare installed);
  • Fuel delivery ($5 worth of fuel delivered on the road);
  • Jump starts (at home or on the road); and
  • Lockout service (keys locked inside vehicle).

GM Roadside Assistance can be reached at 1 (800) 462-8782.

FORD

Ford's 24/7 Roadside Assistance provides the following services during the first 5 years/60,000 miles:

  • Emergency towing (to closest dealer from a legal roadway within 35 miles);
  • Flat tire changes (spare installed);
  • Fuel delivery (up to 2 gallons worth of gasoline or 5 gallons of diesel fuel);
  • Jump starts (at home or on the road); and
  • Lockout service (keys locked inside vehicle).

Ford Roadside Assistance can be reached at 1 (800) 241-3673.

CHRYSLER

Chrysler LLC 24/7 Towing Assistance covers all current model:

  • Chrysler;
  • Dodge;
  • Jeep cars; and 
  • Light trucks sold between 2003 and 2012, with a 3 year/36,000 mile limited warranty. 

For additional questions about vehicle coverage, refer to the owners’ manual or contact the manufacturer directly.

  • Emergency towing (to closest dealer from a legal roadway); and
  • Jump starts (at home or on the road).

For vehicle models beginning in 2013, roadside assistance (5 years/100K miles) includes these items:

  • Emergency towing (to closest dealer from a legal roadway);
  • Jump starts (at home or on the road);
  • Fuel delivery (2 gallons worth of fuel delivered on the road);
  • Lockout service (keys locked inside vehicle); and
  • Flat tire changes (spare installed).

Chrysler Roadside Assistance can be reached at 1 (800) 521-2779.

HYUNDAI

Hyundai Roadside Assistance is provided on all 2011 and newer model year Hyundai vehicles for a period of 5 years/unlimited miles.

To receive assistance, call 1 (800) 243-7766 and provide a representative with the following information:

  • Confirmation that it is a US Government vehicle owned by GSA Fleet;
  • Your name;
  • Vehicle Identification Number (VIN), located on the driver’s side dashboard;
  • Vehicle mileage;
  • Vehicle location; and
  • Description of your vehicle’s problem.

Coverage:

  • Towing to the nearest Hyundai dealership or authorized service facility;
  • Roadside services:
  1. Dead battery/jump start;
  2. Flat tire change;
  3. Lock-out service (keys locked in car); and
  4. Gas delivery (up to three gallons where permissible, at no charge when you run out).

Note: the link below directs to a nongovernmental website.

For additional information, restrictions and exclusions, visit Hyundai’s website at Assurance Roadside Assistance.

ROADSIDE ASSISTANCE CONTACT INFORMATION

A roadside assistance customer service representative will contact a local service provider to get help as quickly as possible. This service is available throughout the:

  • 50 states:
  • Puerto Rico;
  • Virgin Islands; and 
  • Canada. 

When contacting a roadside service representative the following is needed:

  • The Vehicle Identification Number (VIN);
  • Make/Model;
  • Color;
  • License plate; and 
  • Current location.

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Manufacturer Phone
Bluebird  1 (800) 366-1538
Buick  1 (800) 252-1112
Cadillac  1 (800) 882-1112
Caterpillar  1 (800) 447-4986
Chevy  1 (800) 243-8872
Dodge/Chrysler/Jeep  1 (800) 521-2779
Ford  1 (800) 241-3673
Ford Canada  1 (800) 565-3673
Freightliner  1 (800) 385-4357
GM Canada  1 (800) 268-6800
GMC  1 (800) 462-8782
GMC Truck  1 (800) 862-4389
Honda  1 (800) 594-7400
Hummer  1 (866) 486-6376
Isuzu  1 (800) 862-4389
Lincoln/Mercury  1 (800) 521-4140
Mack Truck  1 (800) 866-1177
Navistar (tows for 90 days)  1 (800) 448-7825
Oldsmobile  1 (800) 535-6537
Pontiac  1 (800) 762-3743
Saturn  1 (800) 553-6000
Thomas Bus  1 (336) 822-2871
Utilimaster  1 (800) 237-7806
Workhorse  1 (877) 946-7731

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