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Roadside Assistance

Manufacturers offer roadside assistance services for vehicles still under warranty. These services include emergency towing, flat tire changing, and lock-out service, along with others. Services can vary by manufacturer. For specific terms and conditions, refer to your vehicle owners’ manual section on customer assistance, and/or contact your Fleet Service Representative. See below for an overview of manufacturer coverage, and contact information.

GENERAL MOTORS

General Motors 24/7 Roadside Assistance provides the following services during their new vehicle limited warranty period, which is 5 years/100,000 miles (light-duty vehicles ONLY):

  • Emergency towing (to closest dealer from a legal roadway)
  • Flat tire changes (spare installed)
  • Fuel delivery ($5 worth of fuel delivered on the road)
  • Jump starts (at home or on the road)
  • Lockout service (keys locked inside vehicle)

GM Roadside Assistance can be reached at 1 (800) 462-8782.

FORD

Ford's 24/7 Roadside Assistance provides the following services during the first 5 years/60,000 miles:

  • Emergency towing (to closest dealer from a legal roadway within 35 miles)
  • Flat tire changes (spare installed)
  • Fuel delivery (up to 2 gallons worth of gasoline or 5 gallons of diesel fuel)
  • Jump starts (at home or on the road)
  • Lockout service (keys locked inside vehicle)

Ford Roadside Assistance can be reached at 1 (800) 241-3673.

CHRYSLER

Chrysler LLC 24/7 Towing Assistance covers all current model Chrysler, Dodge, and Jeep cars and light trucks sold between 2003 and 2012, with a 3 year/36,000 mile limited warranty. For additional questions about vehicle coverage, refer to the owners’ manual or contact the manufacturer directly.

  • Emergency towing (to closest dealer from a legal roadway)
  • Jump starts (at home or on the road)

For vehicle models beginning in 2013, roadside assistance (5 years/100K miles) includes these items:

  • Emergency towing (to closest dealer from a legal roadway)
  • Jump starts (at home or on the road)
  • Fuel delivery (2 gallons worth of fuel delivered on the road)
  • Lockout service (keys locked inside vehicle)
  • Flat tire changes (spare installed)

Chrysler Roadside Assistance can be reached at 1 (800) 521-2779.

HYUNDAI

Hyundai Roadside Assistance is provided on all 2011 and newer model year Hyundai vehicles for a period of 5 years/unlimited miles.

To receive assistance, call (800) 243-7766 and provide a representative with the following information:

  • Confirmation that it is a US Government vehicle owned by GSA Fleet
  • Your name
  • Vehicle Identification Number (VIN), located on the driver’s side dashboard
  • Vehicle mileage
  • Vehicle location
  • Description of your vehicle’s problem

Coverage:

  • Towing to the nearest Hyundai dealership or authorized service facility
  • Roadside services:
  • Dead battery/jump start
  • Flat tire change
  • Lock-out service (keys locked in car)
  • Gas delivery (up to three gallons where permissible, at no charge when you run out)

For additional information, restrictions and exclusions, visit Hyundai’s website at Assurance Roadside Assistance.

ROADSIDE ASSISTANCE CONTACT INFORMATION

A roadside assistance customer service representative will contact a local service provider to get help as quickly as possible. This service is available throughout the 50 states, Puerto Rico, the Virgin Islands, and Canada. The Vehicle Identification Number (VIN), make/model, color, license plate, and current location are needed when contacting a roadside service representative.

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Manufacturer Phone
Bluebird  1 (800) 366-1538
Buick  1 (800) 252-1112
Cadillac  1 (800) 882-1112
Caterpillar  1 (800) 447-4986
Chevy  1 (800) 243-8872
Dodge/Chrysler/Jeep  1 (800) 521-2779
Ford  1 (800) 241-3673
Ford Canada  1 (800) 565-3673
Freightliner  1 (800) 385-4357
GM Canada  1 (800) 268-6800
GMC  1 (800) 462-8782
GMC Truck  1 (800) 862-4389
Honda  1 (800) 594-7400
Hummer  1 (866) 486-6376
Isuzu  1 (800) 862-4389
Lincoln/Mercury  1 (800) 521-4140
Mack Truck  1 (800) 866-1177
Navistar (tows for 90 days)  1 (800) 448-7825
Oldsmobile  1 (800) 535-6537
Pontiac  1 (800) 762-3743
Saturn  1 (800) 553-6000
Thomas Bus  1 (336) 822-2871
Utilimaster  1 (800) 237-7806
Workhorse  1 (877) 946-7731

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