USAGov

For more than 45 years, USAGov, formerly known as the Federal Citizen Information Center (FCIC), has been connecting people with the government information and services they need to make life a little easier. Its information channels include websites, web chat, telephone, print, social media, and e-mail.

Websites and Social Media

Online, USAGov delivers helpful information to the public through these websites and social media channels:

  • USA.gov, the official web portal of the U.S. government, connecting people with government information, programs and services
  • GobiernoUSA.gov is the Spanish-language counterparts to USA.gov
  • Blog.USA.gov, showcasing the behind-the-scenes work of the USAGov program
  • Kids.gov, the federal government’s official website for kids, linking educators, parents, and kids K-8 with fun and educational activities and lesson plans
  • Social media in English for helpful, up-to-the-minute information: Twitter, YouTube, email alerts and updates
  • Social media in Spanish, written especially for the U.S. Hispanic community: Facebook, Twitter, YouTube, and email alerts and updates

Phone and Contact Center Services

Helpful agents at the USAGov Contact Center at 1 (844) USA-GOV1 (1 (844) 872-4681) answer questions in English and in Spanish from the public about government programs and services weekdays, 8:00 AM to 8:00 PM ET. The contact center also answers questions by email and web chat in English and by e-mail and web chat in Spanish through the USAGov Contact Center. The contact center serves other customer agencies as well, answering about one million phone, e-mail, and chat inquiries each year on all federal government topics.

The USAGov Contact Center developed, awarded, and manages the USA Contact contract, created for government agencies to use to quickly obtain their own contact center services for the public.

Publication

USAGov publishes the popular Consumer Action Handbook and the Guía del Consumidor, its Spanish language counterpart. Both free publications help consumers protect their privacy and avoid identity theft, learn how to get better deals when shopping, and create complaint letters that get results. You can find the Handbook and the Guía, along with hundreds of other government consumer publications in English and in Spanish that you can read, download, and print at Publications.USA.gov.

Contact Info:

Last Reviewed 2016-03-01