Contact Center and 1-844-USA-GOV1

The Contact Center assists people with questions about federal agencies, government programs, services, and more. Formerly the National Contact Center, the Contact Center personalizes the award-winning service of and Information specialists help phone, e-mail, and chat customers navigate the complexities of federal, state, and local government to find the information they need. In fiscal year 2014, answered 762,000 calls, 72,000 e-mails, and 34,000 chats.

There are three ways to reach the Contact Center:

  • Call 1-844-USA-GOV1 (1-844-872-4681) 8:00 AM to 8:00 PM ET, Monday to Friday (except federal holidays) to ask questions and speak with an information specialist in English or in Spanish.
  • E-mail questions by visiting or in Spanish by visiting the Spanish e-mail page.
  • Chat online with an information specialist in English at or use the Spanish chat page 8:00 AM to 8:00 PM ET, Monday to Friday except federal holidays.

USA Contact

Drawing on its long-term experience managing the Contact Center, GSA’s Office of Citizen Services and Innovative Technologies also provides procurement assistance to agencies through USA Contact. This multiple award, indefinite-delivery, indefinite-quantity (IDIQ) contract helps agencies save time and money purchasing a variety of contact center services from prescreened providers.

Misdirects Program

Handling calls and e-mail that have nothing to do with their mission or programs can be costly for federal agencies. The Contact Center’s Misdirects Program can help save agencies time and money by redirecting those calls and e-mail messages to the correct programs and offices. When agencies join the free program, their employees can instruct misdirected callers to phone 1-844-USA-GOV1 with their questions and can forward misdirected e-mail inquiries to

Last Reviewed 2015-07-20