Successful First Year
This content is kept online for historical reference and is no longer updated. Links may be broken and content may be inaccurate and/or out of date.
Posted July 30, 2004
USA Services, one of the President’s Management Agenda E-Government initiatives, was developed to improve the communication between federal agencies and citizens. At the end of its first highly successful year of operation, USA Services is fulfilling that mission.
As part of the USA Services initiative, GSA has awarded a contract for contact center services to five vendors. This unique contract is available through GSA to federal agencies, helping them to effectively deliver information to their constituents.
USA Services presents citizens with a single “front door” to government information and services. Components of USA Services include:
-
USA.gov, the official U.S. government Web portal
-
1 (800) FED-INFO National Contact Center
-
Federal Citizen Information Center (FCIC) in Pueblo, Colorado
Contact Stuart Willoughby to learn more about USA Services.
