Move Management Guidelines

Agencies can obtain Move Management Services (MMS) from quality Transportation Service Providers (TSPs) with GSA’s Centralized Household Goods Traffic Management Program (CHAMP). 

Under CHAMP an agency can enter into a Memorandum of Understanding (MOU) with an approved TSP for the provision of a variety of Move Management Services. When developing an MOU, an agency can include such services as:

  • Employee counseling;
  • Entitlement issues;
  • TSP selection;
  • Bill of lading preparation;
  • Prepayment audit services;
  • Claim preparation and settlement; and
  • Management reports.

Under an MOU, the MMS provider can handle an employee’s relocation from beginning to end as detailed in the MOU. To see an example of TSPs who offer MMS, log into the Transportation Management Services Solution (TMSS) system and run a household goods query. Those TSPs offering MMS will be indicated with an "M" under the "Rate Type" column. If you are not currently a TMSS user, select the "New Federal Customer? Click here to Register" from the TMSS log in page to receive a TMSS User ID and Password.

GSA has developed general guidelines (see below) that should be considered or incorporated when developing an MOU. These guidelines are merely suggestions to assist agencies in developing an MOU. 

An agency’s needs may require adding and/or removing services to further tailor an MOU. GSA is not responsible for MOU omissions or inaccuracies. 

Please contact either Robyn Bennett at or (816) 823-3644, or Kim Chancellor at or (816) 823-3650 with any questions, or for assistance in completing and/or reviewing an agency MOU.

Example of an MOU [PDF, 485K]

Last Reviewed 2015-07-29