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GSA Helps VA Reach Out to Combat Veterans

GSA # 10499

May 13, 2008
Contact: Lindsey Willis, (202) 501-1231
lindsey.willis@gsa.gov

WASHINGTON – Veterans of America’s armed forces will have improved access to medical services thanks to a new call center established by the U.S. General Services Administration (GSA) at the request of the U.S. Department of Veterans Affairs (VA).

Of some 850,000 veterans deployed to the global war on terrorism, more than 550,000 have not utilized the Veterans Health Administration for any health care needs. GSA, using its USA Contact contract vehicle, has set up the “Combat Veteran Call Center” to help its sister agency inform combat veterans of Operation Enduring Freedom and Operation Iraqi Freedom of VA’s medical services and other benefits.

“This is a mission we take on with great pride,” said Martha Dorris, GSA Deputy Associate Administrator for Citizen Services.  “We owe it to our veterans to make sure they receive the benefits and services they need and deserve.”

USA Services, in GSA’s Office of Citizen Services, administers the USA Contact contract.  To learn more about the USA Contact contract vehicle and other USA Services programs, please visit http://www.usaservices.gov.

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GSA provides a centralized delivery system of products and services to the federal government, leveraging its enormous buying power to get the best value for taxpayers.
• Founded in 1949, GSA manages more than one-fourth of the government’s total procurement dollars and influences the management of $500 billion in federal assets, including 8,600 government-owned or leased buildings and 208,000 vehicles. 
• GSA helps preserve our past and define our future, as a steward of more than 425 historic properties, and as manager of USA.gov, the official portal to federal government information and services.
• GSA’s mission to provide superior workplaces, expert technology solutions, acquisition services, purchasing and E-Gov travel solutions and management policies, at best value, allows federal agencies to focus on their core missions.

Did You Know?  USA Services operated at a cost-per-touchpoint of 21 cents in 2007, exceeding the 26 cents goal that was set.