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Frequently Asked Questions

Welcome to the WITS 3 Frequently Asked Questions (FAQ).

(1) How is WITS 3 an improvement over WITS2001?

Along with offering all of the current services available under WITS2001, the WITS 3 contract is a multiple vendor award that will give agencies the ability to choose products and services from either Level (3) Communication or Verizon Business. Qwest Communications will continue to offer services under WITS2001 Crossover until May 2010. All customers using the WITS2001 Verizon contract must transition to another contract vehicle by January 23, 2010. If customers need new services that are not currently on the WITS 3 contract, modifications can be submitted to add products and services to the contract. GSA will continue to provide competitive pricing, based on market-value and volume discounts

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(2) What is a DARA?

A DARA is a Designated Agency Representative Administrator who has the responsibility of managing the DARs and the contact information for each DAR, assigning access and ordering authorization.

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(3) What is a DAR?

Designated Agency Representatives (DARs) are responsible for all service orders and are the only individuals authorized to sign and approve service orders. DARs are appointed by their agency's Designated Agency Representatives Administrator (DARA) and will be subject to the rules, regulations, and conditions promulgated and enforced by that agency and the terms and conditions of the contract. When appointing DARs, agencies must also complete and submit to GSA the WITS 3 Designated Agency Representative Form and the GSA DAR Appointment Form. All DAR forms will be available on the WITS 3 vendor's websites and within each vendor's Client's Guides. If you need assistance, please contact your GSA Customer Account Portfolio Manager at (202) 708-7700.

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(4) Are the current DARs going to be the DARs for WITS 3?

All WITS 3 DARs must be nominated and appointed by the DARA. They can be the same DARs from WITS2001 but they do not necessarily need to be the same people. As stated above, a WITS2001 DAR cannot just transition to a WITS 3 DAR; they must be resubmitted, approved and appointed.

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(5) When my agency transitions to WITS2001, will our telephone numbers remain the same?

Yes. Local Number Portability (LNP) is currently available under GSA's existing WITS2001 contract. Many Agencies consider LNP an essential aspect of service continuity in the dynamic environment of the Washington local service area. LNP will continue under WITS 3.

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(6) What is the geographic area of WITS 3?

The geographic area of WITS 3 is the National Capital Region (NCR). This includes the District of Columbia; Montgomery and Prince George's counties in Maryland; and Arlington, Fairfax, Loudoun and Prince William counties in Virginia. WITS 3 services may be expanded to certain communities of interest outside these geographical boundaries. For more information, please contact the GSA NCR at (202) 708-7700.

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(7) Is there a cutoff date to order new services on WITS2001 (i.e. order services that may not or will not be completed before the transition is to be completed)?

A cutoff date, or inventory freeze, will be implemented at a date yet to be determined. An inventory freeze is the date when an Agency can no longer order products, modify existing services, or order new services under the WITS2001 Contract.

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(8) Who is responsible for Agency Inventory Accountability?

Each Agency shall appoint an individual transition manager, or team, that is responsible for their Agency's inventory validation.

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(9) Should Agencies transition to WITS 3 and Networx at the same time?

The transitions are completely separate entities. An Agency has the option to transition to WITS3 and Networx separately, or simultaneously. It is up to each Agency to determine which scenario would be more beneficial. If an Agency chooses to transition simultaneously, GSA will facilitate the efforts of both transitions to ensure a smooth and well coordinated transition.

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(10) Can Contractors be Transition Managers?

Yes. Agencies can assign any official employee, whether it is a government employee or a contracted employee, to be the WITS Transition Manager.

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(11) What if I do not make a Fair Opportunity selection by February 2nd?

If you miss the February 2nd cut off date for submitting your Fair Opportunity vendor selection, your transition to WITS 3 will be delayed based on the scheduled cutovers in the queue. The longer you delay the submission of your Fair Opportunity letter, the later in the year your cutover will be scheduled. All WITS2001 customers must transition to WITS 3 by January 23, 2010, or the line charges will revert back to the original commercial tariff charges.

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(12) What must be done in order to place WITS 3 orders?/a>

A WITS 3 application form must be completed and submitted to GSA. An appointment letter assigning the DARA and DARs must be sent to the vendor(s) designating ordering authority. A Fair Opportunity assessment must then be conducted to determine the best value services available to the agency. Once a Fair Opportunity letter is signed by the agency contracting officer and sent to the vendor(s), the DAR can then place orders directly to the vendor(s). Each vendor provides DARs with hands-on training to enable online ordering or for using other methods, such as fax, email or purchase order, to acquire products and services.

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(13) How long does it take to process a WITS 3 application?

GSA can process a WITS 3 application in two days if all the information is correct and the application form is signed by an authorized official. A DARA must be appointed by the agency head or contracting officer. A DARA cannot appoint himself or herself. However, a DARA can appoint himself or herself as a DAR for ordering purposes.

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(14) If I have a Networx token, do I need a WITS 3 token?

No, if you have a Networx token to access the agency pricing tool, you can have WITS 3 added to your token access. A WITS 3 non-disclosure form and application will still be needed prior to accessing the WITS 3 agency pricing tool. Pricing information can also be obtained from the vendor(s) by individual request.

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(15) If I want to take advantage of combined services under the Networx contract do I need to have WITS 3 too?

No, you can "opt out" of WITS 3 if you have chosen a "combined services" solution under the Networx contract. Local and long distance services are blended, requiring the Networx service provider to coordinate the disconnect of WITS2001 Verizon services by January 23, 2010. All WITS2001 services through Verizon will end on January 23, 2010, and may cause an increase in service charges when the prices revert back to the pre-WITS2001 tarriff prices. All WITS2001 services through Qwest under MAA Crossover will end on May 12, 2010.

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CONTACTS

Tina LeBlanc
(202) 260-4948

Larry Sanders
(202) 260-6469


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