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How to Protect Your GSA Access Card

For best protection and to maintain warranty, please keep your GSA Access Card in the original issued badge holder. Do not mark on, punch holes in or bend your Card. Avoid storing your Card in areas subject to excessive heat (e.g. clothes dryer) or in direct sunlight (e.g. car dashboard).

Safeguard Your Personal Identification Number (PIN)

Never write down your PIN or share it with anyone.

  • You do not need to change your PIN, unless you want to change it.
  • If you forget your PIN or would like to change it, schedule an activation appointment at a Managed Service Office (MSO) activation station. If you forget your user name and password for the MSO scheduling site, create a new account with a new user name and password.

Report a Lost Card

Immediately notify your supervisor, security office and your Regional Credentialing Officer or Access Card Point of Contact (POC), as they will notify the appropriate people for a replacement card. You will NOT need to go through the enrollment process again to receive an updated card. Until you receive your replacement card, you will follow your local visitor access policy. The Identity, Credential and Access Management (ICAM) Division will be notified by your POC to terminate your lost card to prevent others from using it. There will be no access to your limited encrypted information on the card after termination.


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