Vehicle Delivery

Happy Customer driving new vehicle

Dealer Prep

The GSA vehicle contract price includes a dealer-prep fee. You are not required to pay any fees to the dealership. If you experience difficulty concerning the release of your vehicle from the dealership, please contact our CARS line at (703) 605-CARS (2277). Vehicles that are delivered directly to your facility cannot be taken to a dealership to be prepped.

What Do You Need To Pick Up Your Vehicle?

When picking up your vehicle, bring your license plate, Certificate of Origin (COV), or Motor Vehicle Delivery Order to provide proof of ownership. Review/inspect the vehicle completely to ensure ordered options are included and there is no damage to the vehicle.

Vehicle Identification Number

Compare the Vehicle Identification Number (VIN) on your vehicle to the COV or the Motor Vehicle Delivery Order to verify that you are accepting the correct vehicle.

Warranty Customer Service Procedures

GSA continues to streamline processes in order to serve you better. We have established warranty and customer service procedures with each of our major light duty vehicle suppliers - General Motors (GM), Chrysler, Ford, and RP Automotive. There may be situations that require additional assistance when a vehicle has been taken to your local dealership for service, and the dealer is unable to provide a resolution, whether it is for parts availability, recall coverage or repairs.

To address these situations, the suppliers have provided streamlined procedures for customer assistance. Compiled below is a list of warranties based on the manufacturer that outlines that specific company’s procedure. The warranties contain contact information, hours of availability, and lists of information needed to serve you. Each vendor will assign a case number to track your case and ensure a prompt response.

Roadside Assistance

Roadside assistance usually gets tucked into the package free of charge when you buy a new or certified pre-owned car. Compiled below is a list of roadside assistance coverage for new cars based on the manufacturer. Each auto maker sets limits by mileage or vehicle age on how long the free service will last .

Delivery Damage

GSA continues to look for ways to provide information you need to help you manage your fleet and serve you better. We have established new damage claim procedures with each of our major light duty vehicle suppliers – General Motors, Chrysler, Ford, and RP Automotive. Each supplier understands your need for a speedy resolution when a vehicle has been damaged during shipping to your location.

To address these situations, the suppliers have provided streamlined procedures for customer assistance in reporting vehicle damage at the time of delivery. Compiled below is a list of roadside assistance coverage for new cars based on the manufacturer. The damage procedure documentation list contact information, hours of availability, and general information needed to serve you. Each vendor will track your case and ensure a prompt response.

If you have any concerns or need assistance, please do not hesitate to contact the GSA Vehicle Purchasing program at (703) 605-CARS (2277), or email at vehicle.buying@gsa.gov.
 

Name Format Size
Chrysler's Warranty and Customer Service Procedures DOCX  61 KB
GM's Warranty and Customer Service Procedures DOCX  29 KB
Ford's Warranty and Customer Service Procedures DOCX  34 KB
RP's Warranty and Customer Service Procedures PDF 226 KB
Chrysler's Roadside Assistance DOCX  10 KB
GM's Roadside Assistance DOCX  14 KB
Ford's Roadside Assistance PDF  36 KB
Hyundai Roadside Assistance PDF 167 KB
Chrysler's Damage Procedures PDF 354 KB
GM's Damage Procedures PDF  37 KB
Ford's Damage Procedures PDF 349 KB
RP's Damage Procedures PDF  58 KB

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Last Reviewed 2016-03-07