E-Gov Travel Service 2 (ETS2)

ETS2 is a streamlined, adaptable world-class travel management service that continually applies commercial best practices to realize travel efficiencies and deliver a transparent, accountable, and sustainable service that yields exceptional customer satisfaction.

ETS2 builds on the success of the first generation ETS, to help the government further consolidate online travel booking services and expense management platforms, driving additional cost savings and efficiencies while delivering a transparent service for improved accountability and reduced waste. ETS2 serves as the gateway to optimize the government’s scale and full market leverage to lower travel costs. ETS has served as the backbone of GSA’s managed travel programs, providing access to air, car and lodging, as well as the foundation for implementing a shared service for civilian agency travel management. 

ETS2’s new benefits and features include:

  • Improved usability and optimized online travel planning;
  • Increased navigation and ease-of-use, enabling informed cost and sustainability decisions at point-of-sale; and
  • Strengthened operational environment, improving management by adopting commercial best practices in software development, data transparency and improved security controls.

ETS2 will enable the government to further consolidate travel services, platforms, and channels, improve the leverage of government travel spending, increase transparency for improved accountability, and reduce waste. This directly aligns and supports the recent Office of Management and Budget Memo M-12-12 regarding Promoting Efficient Spending to Support Agency Operations with respect to travel.


The U.S. Federal Government is the largest consumer of travel services in the world, with an estimated $15 Billion in annual spend. The first generation of ETS unified over 80 Executive Branch agencies to a common, secure, web-based, automated service. It consolidated over 250 disparate, non-web-based and paper-driven systems; leveraged the government’s purchasing power; increased online adoption from 5 percent to 68 percent (5%-68%); saving millions annually and reducing reimbursement cycle time.

Competitively bid ETS2 contracts were awarded to:

  • Concur Technologies, Inc., of Redmond, WA, in June 2012; and
  • CWTSatoTravel, of Arlington, VA, in September 2013.

Concur Technologies, Inc. is a world-leader in web-based travel reservation planning, expense management and data analytics.

CWTSatoTravel is the division of Carlson Wagonlit Travel (CWT) responsible for soliciting and managing travel for the U.S. military and government clients. CWT is a global leader specialized in managing business travel and meetings and events.


Last Reviewed 2015-09-25