Federal Relay Service (FedRelay)
FedRelay provides telecommunications services to allow individuals who are deaf, hard of hearing, or have speech disabilities to conduct official business with and within the federal government. FedRelay provides service to the public and to federal agency personnel.
For additional details refer to our FedRelay Frequently Asked Questions (Word). To learn how to use the services, please go to the Federal Relay website.
Sprint is the only authorized service provider on the FedRelay Program.
A deaf or hard-of-hearing person uses a TTY or PC to type a conversation. A relay operator voices the typed conversion to a hearing person and then types the hearing person’s spoken response to the TTY user. Service is available 7 days a week, 24 hours a day.
A person with a speech disability or voice synthesizer speaks directly to the called person. A specially trained relay operator acts as the speech-disabled user's voice by listening and repeating the speech-disabled user's dialogue if necessary. Service is available 7 days a week, 24 hours a day.
A deaf or hard-of-hearing person dials another party using a captioned telephone. The CapTel phone automatically connects to a captioning relay service center where a specially trained relay operator transcribes the called party's responses into text (captions). Captions appear on a display on the CapTel phone. Service is available 7 days a week, 24 hours a day.
This is a web-based version of TTY/ASCII service. Service is available 7 days a week, 24 hours a day.
RELAY CONFERENCING CAPTIONING (RCC)
Deaf and hard-of-hearing individuals can participate in teleconference calls. Real-time text is streamed to the user’s Internet-connected computer. Service is available 8 a.m. to 5 p.m. local time with a reservation 24 hours in advance.
A deaf person signs to a video interpreter (VI) using a video camera. The VI voices the conversation to a hearing person on a standard phone and then the VI signs back to the deaf person on a computer or television screen. Service is available 7:00 a.m. to 8:00 p.m., Monday through Friday Eastern time.
The shortcut to this page is www.gsa.gov/fedrelay.
