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Office of Citizen Services and Innovative Technologies

The Office of Citizen Services and Innovative Technologies is the nation's focal point for data, information and services offered by the federal government to citizens.  In addition, we play a leadership role in identifying and applying new technologies to effective government operations and excellence in customer service in the government.  

The Office of Citizen Services’ primary goal is to ensure that the public has a unified experience when accessing information from the government from the web ( and, in print, and over the telephone (1-800 FED INFO).  This includes new delivery channels such as social media as well as new technology such as Smartphone.  We work closely with other government agencies—federal, state, local, and international—to collect and consolidate information and make it available to the public and share experiences that lead to better solutions.  We also lead several interagency groups to share best practices and develop strategies for improving the way we provide services to the American public.

The Office of Innovative Technologies focuses on initiatives that enable agencies to deliver most effective and efficient services to citizens, Information technology initiatives that advance the President’s technology agenda, including e-Government initiatives and Cloud computing initiatives under the Federal Cloud Computing Program Management Office (PMO.)

The 18F program helps agencies deliver on their mission by using free and open source software to create rapidly-deployed, user-centric digital services, innovative technology, and public-facing applications. The program is comprised of Presidential Innovation Fellows and an in-house digital delivery team. 18F can do the complete work of building solutions for an agency, share in the work with an agency to collaborate on developing solutions together, or consult with an agency on how it can build or buy user-centric interfaces most effectively. 18F “hacks” bureaucracy to drive efficiency, transparency, and savings for government agencies and the American people.



Office of Citizen Services and Innovative Technologies

citizen services, innovative technologies, cloud computing, social media, e-gov initiatives