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Performance Summary and Highlights

The GSA Mission is to deliver the best value real estate, acquisition and technology services to government and the American people.

Mission and Goals

The scope of the work we do at GSA is vast and varied, but the mission is simple and to the point. We serve the government and the American people. Through implementing our mission, we aspire to achieve three strategic goals:

  • Savings – Provide savings to federal departments and agencies. We will use our purchasing power and expertise to deliver cost-effective real estate, acquisition and technology solutions to federal departments and agencies.
  • Efficiency – Improve the efficiency of operations and service delivery. We will streamline our operations to offer high quality real estate, acquisition, and technology services that is valuable to federal departments and agencies.
  • Service – Deliver excellent customer service. We will deliver excellent customer service to federal agencies and departments by making it easier to reliably meet their real estate, acquisition, and technology needs.

GSA Priorities

  1. Delivering Better Value and Savings. Using the purchasing power of the federal government we will reduce costs to our customer agencies, enabling them to focus on their core missions. We’re going to improve upon this by finding more ways to solve our customers’ problems in the coming year. We will look for new ways to help these agencies make their purchases smarter and more efficient. At the same time, we will look for new and innovative ways to maximize the value of our real estate assets.
  2. Serving Our Partners. Every day the work that we do helps our customer agencies focus on their missions. Partnership on all levels is critical to the success of GSA. Strong partnerships with partner agencies and vendors alike lead to good business decisions that create value and savings for our customers and the American taxpayer. It is our commitment to ensure that doing business with GSA is an easy and reliable experience. We are continuously improving our processes and systems to make them as simple and streamlined as possible.
  3. Expanding Opportunities for Small Businesses. Small businesses are the engines that power the American economy. Contracting with these entrepreneurs is a win-win for both the federal government and the small business community. The government receives great service at great value, while small businesses have a great chance to grow their businesses and create jobs. GSA offers opportunities to small businesses across the country through our contract vehicles and through the contracts we award for other agencies.
  4. Making a More Sustainable Government. Going green saves green. Environmentally friendly practices are good for the environment and for business. GSA is committed to both. As we work toward implementing sustainable practices and making our buildings and our fleet more environmentally-friendly, we will continue to work with vendors to make sustainable products and services readily available and affordable.
  5. Leading with Innovation. GSA is a leader of innovation in public service. Among many firsts, we were the first government agency to move to cloud computing, setting an example for others to follow. In the coming years, we will continue to develop innovative, cost saving solutions that will be shared across the government.
  6. Building a Stronger GSA. We must make sure our own employees at GSA are getting the same high quality support that we give our partner agencies. Offering the very best training and resources to our employees will be the cornerstone of this effort. By doing so, the agency will better serve its employees, while continuing to ensure that our customers are receiving great service. We will guarantee that when we do something, we will do it once and do it well.

Cross-Agency Priority Goals

GSA currently contributes to the following Cross-Agency Priority Goals: Climate Change, Smarter IT Delivery, Customer Service, Shared Services, Open Data, Benchmark and Improve, Lab-to-Market, People and Culture, and Cybersecurity. Visit performance.gov for more information on the GSA contributions and progress towards Cross-Agency Priority Goals.

Agency Priority Goals

These goals identify short-term outcomes that are meaningful to the public and demonstrate progress toward achieving the GSA strategic goals. Visit performance.gov for more information on GSA’s performance against these priority goals.

For Fiscal Years 2014-2015

  1. Generate savings through Federal Strategic Sourcing Initiative. By September 30, 2015, GSA will save $255 million ($111 million during FY 2014 and $144 million during FY 2015) through the use of Federal Strategic Sourcing Initiative (FSSI).
    • Through the third quarter of FY 2015, GSA has achieved $182 million of savings. GSA will not meet its aggressive performance target of $255 million for savings associated with the use of federal sourcing initiatives. GSA will continue to promote and develop new opportunities to provide savings through strategic sourcing.
  2. Reduce the federal footprint. By September 30, 2015, GSA will reduce the aggregate amount of leased space by 5 percent for replacement leases. GSA will also work with agencies to complete a total of 15 client portfolio plans (three new plans each year) to identify opportunities for agencies to optimize their real estate portfolios.
    • GSA met its performance goals for this Agency Priority Goal. A total of 15 client portfolio plans are in place with client federal agencies. Total reduction in square feet in replacement leases was 24 percent in FY 2015 and 16 percent in FY 2014 demonstrating strong commitment by federal client agencies to reduce their federal footprint when establishing new leases for office space.

For Fiscal Years 2016-2017

  1. Generate savings through acquisition programs. By September 30, 2017, FAS will save $9.5 billion ($4.7 billion during FY 2016 and $4.8 billion during FY 2017) through its programs that provide goods and services to the federal government. FAS will achieve savings through steady growth of currently established programs and new initiatives that align with the future goal of the federal government (FY2016/2017 targets are currently preliminary).
  2. Increase the use of the Acquisition Gateway to improve federal purchasing decisions. By September 30, 2017, GSA will increase the number of federal users of the Acquisition Gateway to 14,000 from a baseline of 1,000 in FY 2015 and the number of federal agencies accessing the Acquisition Gateway to 34, from a baseline of 15 in FY 2015.
  3. Generate savings by negotiating 55 percent of leases at or below market rates. GSA will generate savings for taxpayers by negotiating 55 percent of the lease office space agreements at or below market rates in FY 2016 and FY 2017.

Agency Performance Goals

This section provides an overview of GSA’s performance against strategic goals. A complete analysis of GSA’s successes and challenges related to FY 2015 performance targets will be included in the Annual Performance Report.

Savings – Provide savings to federal departments and agencies.

GSA uses our purchasing power and expertise to deliver cost-effective real estate, acquisition and technology solutions to federal departments and agencies.

PBS made significant progress in many areas of providing savings to federal departments and agencies. In major real estate markets, where market comparisons can be reliably assessed, GSA achieved marked improvement in negotiating leases below the market value (using present value analysis for the lifetime of the new leases). Likewise, GSA’s FAS is expected to meet its ambitious target to reduce Global Supply blended markup for the first time. Moving from a warehouse to direct delivery business model has had a positive impact on markups and corresponding cost avoidance for federal client agencies.

GSA did not meet its targets for FSSI savings, even though another $112 million dollars in savings was achieved this fiscal year through August. GSA will report combined savings for its acquisition programs as an agency priority goal over the next two years. GSA’s Acquisition Gateway will help agencies select acquisition tools developed by agencies across government as well as GSA solutions to efficiently make smart acquisition decisions. GSA met its goals for promoting environmental sustainability in the federal government (percent of products and services in schedules that are “green” and the ongoing commitment towards buying alternative fuel vehicles for its fleet). While GSA’s vacancy rates in office space remain much better than what is experienced in the private sector, GSA’s vacancy rate remained slightly above its ongoing performance target of 3.2 percent. As GSA works with client agencies to help them realize their space utilization goals, GSA expects achieved vacancy rates to remain stable since many agencies will move into new office space to meet their needs, which in turn will lead to more short-term vacancies.

Performance Indicator FY
2013
FY
2014
FY 2015
Target
FY
2015
Status
Global Supply blended markup 24.7% 27.1% 17.0% 14.8%1 Expect to meet target
Cost of lease space relative to market rates -6.9% -8.4% -2.5% -13.7% Target met
FSSI savings in millions $108.0 $98.4 $144 $112.33 Expect to miss target
Integrated Technology Service cost savings in billions $1.37 $1.16 $1.17 $1.25 Target met
Agencies with completed Customer Portfolio Plans 9 12 15 15 Target met
Percent of vacant space in inventory 3.8% 3.6% 3.2% 3.4% Target not met
Percent green business volume 4.7% 10.5% 8.0% 8.8%2 Expect to meet target
Alternative fuel vehicles purchased 82.0% 80.9% 80.0% 82.8%3 Target met

1Results based on September unadjusted financial statements
2Results through July 2015
3Results through August 2015

Efficiency – Improve the efficiency of operations and service delivery.

GSA has streamlined its operations to provide high quality real estate, acquisition, and technology services at the best value to federal departments and agencies.

GSA achieved excellent progress in improving the efficiency of its operations and service delivery in FY 2015. Performance targets were exceeded for on-time delivery of real property capital construction projects and for market competitive costs for building operations and maintenance. GSA also exceeded cost reduction performance targets for information technology spend and total agency indirect costs. GSA also reduced its total operating costs by six percent, but did not meet its goal of lowering the percent of operating cost to total revenue. Since FY 2010, GSA’s operating cost has been lowered by 3.9 percent; however, revenue has declined by 11.2 percent. Lower revenue can be partially attributed to tighter federal client agency budgets.

Performance Indicator FY 2013 FY 2014 FY 2015 Target FY 2015 Status
Capital projects on schedule 89.0% 97.0% 90.0% 98.0% Target met
Cleaning and maintenance costs within market range 72.0% 70.0% 80.0% 83.0%1 Expect to meet target
Total operating costs as a percentage of total goods and services provided 9.6% 9.9% 9.2% 9.7% Target not met
Reduction in total GSA indirect costs from the FY 2010 baseline $132 million $190 million $210 million $407 million Target met
GSA information technology cost reduction from FY 2014 baseline n/a n/a 8.0% 8.6% Target met

1Results through August 2015

Service – Deliver excellent customer service.

GSA strives to deliver excellent customer service to federal agencies and departments by making it easier for them to meet their real estate, acquisition, and technology needs.

GSA met most of its performance targets for service in FY 2015. Office tenants reported higher levels of satisfaction with building services, small business participation increased for MAS business volume, and new digital government-wide shared services were developed for agencies to utilize. The new digital shared services will improve cyber security, responding to questions and requests from the public concerning federal data sets hosted by data.gov, and provide user friendly guides to using open source code repositories. GSA established Vote.USA.gov to help citizens register to vote; Vote.USA.gov provides quick access to 23 states that currently accept online registrations.

GSA did not meet its target for improving customer loyalty ratings for acquisition solutions. The survey methodology used in FY 2015 was not consistent with methodologies used in prior fiscal years. Therefore, a comparison to prior year performance and the target for FY 2015 are not necessarily indicative of decreased customer loyalty. GSA is taking steps to improve customer service through innovations such as the Federal Acquisition Gateway that provides a one-stop resource where acquisition specialists can access and compare acquisition vehicles for making cost effective purchasing decisions. GSA is also reorganizing its acquisition services around product and service categories to promote expertise and awareness of federal client and supplier needs. To this end, GSA is developing a new supplier satisfaction survey to help suppliers efficiently provide products and services to the federal government at a good value to the American taxpayer.

Performance Indicator FY 2013 FY 2014 FY 2015 Target FY 2015 Status
Tenant satisfaction with government-owned and leased space 63.0% 61.0% 63.0% 63.0% Target met
Customer loyalty for acquisition services (10-point scale) 7.6 7.4 7.8 7.11 Target not met
Percent of MAS business volume coming from small businesses 34.7% 37.1% 33.0% 38.2%2 Expect to meet target
New digital government-wide shared services 5 5 5 8 Target met
Active citizen touch points in millions 416 425 433 499 Target met

1New survey methodology adopted in FY 2015
2Results through August 2015

Last Reviewed 2016-05-25