The GSA Ombudsman was established to foster healthy and productive relationships between GSA and its industry partners. The office serves as an informal neutral forum for vendors and vendor associations who do business with GSA to voice their concerns of unfair practices or disparate treatment in GSA’s acquisition processes. In addition, the office identifies and reports on trending issues in the federal marketplace, and works with GSA’s acquisition workforce to identify potential barriers that COs face with vendors. The Ombudsman also works to improve the skill sets of the acquisition workforce by identifying areas in which training is needed, and developing better business strategies for smarter acquisition outcomes. GSA has more than 16,000 vendors, and In FY2015 alone, GSA obligated close to $9 billion through nearly 150,000 transactions. The Ombudsman serves to ensure that GSA is meeting its responsibility to the American people to conduct this business efficiently, effectively, and transparently.
The GSA Ombudsman is Millisa L. Gary, an acquisition professional with 30 years of experience in both the Executive and Legislative branches of government. During her career, Ms. Gary served as the procurement advisor to United States Senate Committee on Small Business and Entrepreneurship, and was instrumental in helping to steer the Committee’s contracting legislative agenda. She has extensive experience as both a leader and as a manager of Federal programs.