Mid-Atlantic Region's PBS Customer Service Standards
Customer Service Standards (ROVE)
We are Respectful
We appreciate each customer’s need as uniquely important and treat each customer with the utmost professionalism. We promptly respond to customer’s needs via the customer’s preferred communication style.
We Own and Navigate the Customer Need
We own the customer’s requirement from beginning to end. We create and manage mutually agreed upon expectations and deliver as promised. We understand the public and private sectors and make it easy for the two to work together.
We Add Value to Every Customer Experience
If the customer’s experience is less than excellent, we recover well. We maintain composure in challenging situations and resolve problems with creativity, flexibility, and speed.
We Strive for Excellence
We are proactive in providing innovative, timely, and best-value solutions.