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Training Material

GSA provides you with this material to enhance your understanding of our customer service standards and to help you share this understanding with your employees.  Use this material as a basis for training employees on GSA customer service standards or to enhance your own training program.
 

Training Material    
Business-size Card This double-sided card succinctly describes the five key customer service principles. Business Card
Fact Sheet This one page document can be shared with employees and serve as a desk reference. Fact Sheet
PowerPoint Presentation This short presentation encourages group conversation about each of the key customer service principles. Presentation

 

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Mid-Atlantic Region PBS Perfect Customer Experience


public buildings service, perfect customer experience, PCE, mid-atlantic region