Client Enrichment Series

Image banner of Client Enrichment Series

At GSA’s Office of Client Solutions, we offer bi-monthly webinars to further share knowledge on GSA real estate policies, workplace initiatives, and value-added services. The series of presentations are given by GSA experts and are open to federal clients nationwide. Continuous Learning Points (CLPs) are available for those who participate.

To receive invitations to the bi-monthly sessions, please contact us at clientenrichmentseries@gsa.gov.

Recent and Upcoming Presentations

Date Presentation Name
June 16, 2016
2:00 - 3:00 p.m. EDT
Register
Steamlining the Leasing Process - Automated Advanced Acquisition Program
Join the National Office of Leasing for a presentation on the Automated Advanced Acquisition Program (AAAP). This presentation will familiarize GSA's Client Agencies with the features and benefits of this new procurement method and leasing tool. It will cover the policies and procedures associated with the program and provide insight on when it can be used to satisfy your space needs in an efficient and timely manner. Don't miss this opportunity to hear first hand how this national leasing tool can work for you!
April 21, 2016 eRETA New Features and Enhancements
Catch eRETA eXCITEMENT! New eRETA enhancements provide customer agencies with more than 4x the RWA data than before and upcoming features will soon allow customers to electronically submit and sign RWAs right online! Learn about the expanded reporting features of eRETA 7.0 introduced in October 2015. We will then demonstrate the future of RWA processing which will allow customer agencies to enter data directly online in eRETA instead of the RWA 2957 PDF Form. Transparent tracking of new RWA work requests and RWA amendments, as well as an integrated digital signature solution are just a taste of the new features that will soon transform RWA interactions between customer agencies and GSA. Join us for the April 2016 session to learn more.

Presentation Archives

View past presentations and related files using the below list.

January 16, 2014
Introduction to Account Management

Download: Presentation [PPTX - 1 MB] | Questions and Answers [PDF - 260 KB]

On January 16th, 2014, The Client Enrichment Series hosted the presentation 'Introduction to Account Management - Voice of the Customer'. Presented by Herman Goodyear, Director of National Accounts, and Mark Hackley, Regional Account Manger from GSA's Rocky Mountain Region, this session provided the customer with a basic overview of GSA’s Account Management Program with discussion about the National/Regional coordination. Contact Dawn Warner at (303) 236-3396.

 

March 20, 2014
Introduction to Requirements Development

Download: Presentation [PDF - 9 MB] | Questions and Answers [PDF - 341 KB]

New workplaces often fail to perform due to workplace requirements that are incomplete, inaccurate or unrealistic. Well-grounded requirements are the key to successful workplace projects. Requirements failure points can range from biased workplace assumptions to the type of requirements documentation actually needed for the project. This presentation will cover the 10 most common problem areas and their repercussions on an increasingly mobile and agile federal workforce. Presented by Ryan Doerfler.

March 14, 2012
Client Requirements Development

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 234 KB]

On March 14, 2012, Region 9’s PBS Client Solutions Division hosted the first in a series of multi-regional client enrichment training presentations (Requirements Development). This first presentation addressed Requirements Development. The information was offered in response to known client interest for more education about current GSA procedures, policies and services. The webinar format was selected due to current budget constraints, but also provides an effective means by which to provide timely information to our client agencies. Brian Gilligan, from our PBS National Office of Workplace Strategies, presented the information. This ongoing series of training will be hosted on a rotating basis among regions 7, 8, 9, and 10. Our next event is scheduled for April 2012 hosted by Region 8 Office of Client Solutions. For questions please contact David Lee at (415) 522-3222.

 

January 17, 2013
Customer Transaction Survey

Download: Presentation [PDF - 791 KB] | Questions and Answers [PDF - 330 KB]

On January 17, 2013, Region 10's Client Solutions Division hosted a webinar on Customer Transaction Satisfaction Survey -introduction by Denise Seefeldt, National CTSS Program Manager PBS, Client Intelligence Division, and presented by Melissa Hager, Program Support Specialist, GSA, Northwest/Arctic Region 10. As the customer and recipient of federal work space solutions, you have your say in the requirements of your work space and its functionality. You also have an opportunity to voice how you feel GSA delivered the space transaction. Our Customer Transaction Satisfaction Survey (CTSS) instrument provides the mechanism for you to give us your formal feedback. This educational webinar will provide an overview of the CTSS, your role in it, and why GSA believes it is important. For questions, please contact Richard Baker at (253) 931-7299.

 

April 18, 2013
Energy & Conservation Standards

Download: Presentation [PDF - 3 MB] | Questions and Answers [PDF - 130 KB]

On April 18, 2013, Region 10's Client Solutions Division hosted a webinar on energy and conservation standards. The presentation was delivered by Mark Ewing, Director of the Energy Division within PBS's Office of Facilities Management and Services Programs. Stephen Hochman, Energy Division, assisted with the presentation and questions. This presentation informed customers of energy saving initiatives currently underway in GSA managed buildings. Additionally, the presentation provided information on contributions customers can make to assist with energy reducing strategies. For questions, please contact Kate Betz at (253) 931-7502.

 

October 15, 2015
Introduction to and Demonstration of eOA

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 162 KB] | eOA User Manual [PDF - 3 MB]

The eOA application allows users to search for and view the details of an occupancy agreement. As a customer-facing application, real-time Occupancy Agreement information and documentation is available to enhance the Customer experience and support decision making. The eOA now has a more streamlined view and customers will have access to all square footage data and rent rates for the life of the OA and can generate PDF files that match those issued by GSA. Customers will also be able to generate a PDF of the expected bill amount for the upcoming month.

 

April 21, 2016
eRETA New Features and Enhancements

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 123 KB]

Catch eRETA eXCITEMENT! New eRETA enhancements provide customer agencies with more than 4x the RWA data than before and upcoming features will soon allow customers to electronically submit and sign RWAs right online! Learn about the expanded reporting features of eRETA 7.0 introduced in October 2015. We will then demonstrate the future of RWA processing which will allow customer agencies to enter data directly online in eRETA instead of the RWA 2957 PDF Form. Transparent tracking of new RWA work requests and RWA amendments, as well as an integrated digital signature solution are just a taste of the new features that will soon transform RWA interactions between customer agencies and GSA. Join us for the April 2016 session to learn more.

April 16, 2015
Introduction to Reimbursable Work Authorizations and eRETA 2.0

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 267 KB]

Presented by Steve Sacco. Learn about eRETA 2.0, which will has the ability to enter RWA work requests directly online, provide online customer-to-GSA communication linked to an RWA work request and RWA, and effectively track the work request from initial concept and request all the way to RWA acceptance and beyond.

May 15, 2014
eRETA and VCSS Systems

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 388 KB]

On May 15, 2014, Region 8's Client Solutions Division hosted a webinar on the eRETA and VCSS systems. The presentation was delivered by Steve Sacco, the National Program Manager for the Small Projects and Reimbursable Services Division that is part of the Public Buildings Service Facilities Management Group in GSA’s Central Office. and Larry Sampson, Financial Management Analyst in the Communications and Training Branch of the Chief Information Officer, GSA. This presentation showed customers how to navigate systems that they will be using in the future to view Reimbursable Work Authorizations and their customer bills. For questions, please contact Dawn Warner at (303) 236-3396.

June 18, 2013
eRETA and VCSS

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 380 KB]

On June 18, 2013, Region 8's Client Solutions Division hosted a webinar on the eRETA and VCSS systems. The presentation was delivered by Steve Sacco, the National Program Manager for the Small Projects and Reimbursable Services Division that is part of the Public Buildings Service Facilities Management Group in GSA’s Central Office. and Larry Sampson, the Lead Trainer of the financial system Pegasys and is the team lead for Pegasys Functional Coordinators and Service Representatives in the Office of the Chief Information Officer’s Office at GSA. This presentation showed customers how to navigate systems that they will be using in the future to view Reimbursable Work Authorizations and their customer bills. For questions, please contact Dawn Warner at (303) 236-3396.

 

May 31, 2013
Express Menu

Download: Express Menu [PDF - 915.33 KB] | Questions and Answers [PDF - 241.40 KB]

On May 31, 2013, Region 7’s Client Solutions Division hosted a webinar on "Express Menu of Services." The presentation was delivered by Khadijah Robinson, National Project Manager within Small Projects & Reimbursable Services Division within PBS's Office of Facilities Management and Services Programs. This presentation informed customers of the new “Express Menu of Services” tool from the U.S. General Services Administration. This tool consists of commonly requested and recurring items needed throughout our Federal Buildings. For questions, please contact Shala Geer-Smith at (817) 978-7085.

 

May 31, 2012
Fair Annual Rent

Download: Presentation [PDF - 603 KB] | Questions and Answers [PDF - 279.50 KB]

On May 31, 2012, Region 10’s PBS Client Solutions Division hosted another in the Western Regions Client Enrichment Series, a training series on customer-driven topics. The course described how GSA establishes and manages rent rates in Federal buildings. Topics included the cyclical schedule, budgeting basics, the basic appraisal and ROI processes, and the review process. This ongoing series will be hosted on a rotating basis among the Western Regions 7, 8, 9, and 10. For additional information please contact Richard Baker at (253) 931-7299.

 

June 19, 2014
Introduction to Federal Acquisition Service

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 258 KB]

This introductory course is offered to familiarize PBS customers with the role Federal Acquisition Service (FAS) plays in construction, renovation or demolition projects. This presentation will include FAS offerings and solutions in procurement of services, systems and supplies. Presented by Andrea Azarcon-Heller.

 

February 19, 2015
Introduction to Furniture Procurement

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 343 KB]

An overview of how GSA assists client agencies with the procurement of furniture to meet mission requirements. Presented by Rahul Asher and Diane Juba.

 

December 10, 2015
Sustainability in Leasing

Download: Presentation [PPTX - 2 MB] | Questions and Answers [DOCX - 61 KB]

In past few years, the pace of change in the area of sustainability has greatly accelerated, posing challenges for the Federal community to keep ahead of the curve. From new Executive Orders and legislation to evolving industry standards and market trends, can you be sure your Agency is on track to meet Federal sustainability goals? Join the December 10 session on Sustainability in Leasing to learn about the changes, what impact they have on your portfolio, and how GSA’s Public Buildings Service can help you succeed in meeting your sustainability goals.

July 16, 2015
Advanced Topics in Leasing - Parking Acquisition Policy

Download: Presentation [PDF - 1 Mb] | Questions and Answers [PDF - 415 Kb]

This Client Enrichment Series will cover the background of where the parking acquisition policy first originated, what requirements are needed for GSA to acquire parking, differentiate between official and unofficial parking as well as cover a variety of scenarios related to who can/should acquire the requested parking. The webinar will be presented by R2's Raffaela Battiloro and R3's Douglas Dooling.

June 18, 2015
Introduction to Leasing

Download: Presentation [PDF - 1 Mb]

This session will introduce new customers to PBS’s leasing services and offerings. From requirements development to lease acquisition, construction and occupancy, customers will learn the basics behind GSA leasing practices. Presented by Ling Xu of the Office of Leasing's Center for Lease Acquisition Program Services.

September 18, 2014
Advanced topics in Leasing - Succeeding Leases

Download: Presentation [PDF - 781 Kb] | Questions and Answers [PDF - 284 Kb]

Due to the steady rise in succeeding lease actions, this advanced course is offered to familiarize PBS customers with the mandatory and sequential procedures. This course will cover: Succeeding Lease Model and Decision Tool; Justification for other than full and open competition; Negotiation Objectives and Negotiations; Market Analysis; Price Negotiation Memorandum (PNM) contents; and Posting Justification on Fed Biz Ops (FBO).

November 21, 2013
Introduction to Leasing

Download: Presentation [PDF - 875 KB] | Questions and Answers [PDF - 360 KB]

On November 21, 2013, PBS Client Solutions Divisions jointly delivered the webinar "Introduction to Leasing". The program was hosted by GSA's Rocky Mountain Region, and presented by subject matter expert Christy Sebring. This introductory course provided a benefit to customers who are new to PBS's leasing services and offerings. From requirements development to lease acquisition, construction and occupancy, customers learned the basics behind GSA leasing practices. For more information, please contact Bridget Stroh (303) 236-2053.

October 23, 2012
Leasing 101

Download: Questions and Answers [PDF - 329 KB]

On October 23, 2012, PBS Client Solutions Divisions from Regions 7, 8, 9 and 10 jointly delivered a webinar to better educate our clients about GSA's value-added services. The program, hosted by Region 7, focused on "Leasing 101". The information was offered in response to known client interest for more education about current GSA procedures, policies and services. Denise Broskey, Director, Center for National Lease Program Services, in Washington, D.C., gave an excellent presentation to over 150 participants. Denise helped to further our goal of delivering nationally consistent and accurate information. For more information, please contact Shala Geer-Smith (817) 978-7085.

August 22, 2012
Emergency Leasing

Download: Presentation [PDF - 494 KB] | Questions and Answers [PDF - 229 KB]

On August 22, 2012, the Region 8's PBS Client Solutions Division hosted a Emergency Leasing webinar to describe the finer points of leasing in emergency situations for tenant agencies. Presenters Gary Roberts, Realty Specialist, GSA Office of Leasing Policy, and Matthew Toner, Director of Policy, GSA Office of Emergency Response and Recovery addressed the steps that GSA takes to ensure continuity of operation for your agency, whether your building sustains fire damage or a hurricane wipes out several large federal buildings. For more information, please contact Ed Holton (303) 236-3138.

 

December 19, 2013
Introduction to Overtime Utilities with James Policano

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 253 KB]

On December 19, 2013. This introduction to one of the most customer-requested topics focuses on giving customers an introduction to the overtime utilities estimating process. It also covers information on the types of services that are available beyond the standards provided by an agency’s rent bill. Contact Dawn Warner 303-236-3396.

December 12, 2012
Overtime Utilities

Download: Presentation [PDF - 2 MB] | Reimbursable Services on OA [PDF - 23 KB] | Questions and Answers [PDF - 306 KB]

On December 12, 2012, Region 9’s PBS Client Solutions Division hosted a multi-regional client enrichment training presentation on GSA's Overtime Utilities Estimating Process. The information was offered in response to client interest for more information on GSA's procedures and policies for estimating the cost of overtime services and the type of services that are available beyond the standards provided in the rent bill. James Policano, from our PBS National Office of Facilities Management and Services Programs, presented the information. For additional information please contact Jackie Suen at (415) 522-3615.

 

August 20, 2015
Introduction to Occupancy Agreements

Download: Presentation [PDF - 2 MB] | Questions and Answers [DOCX - 61 KB]

This introductory course provides customers with the basics about Occupancy Agreements (OAs). Attendees will learn how OAs differ from leases; why GSA requires tenant agencies to sign these agreements; and how OAs differ when space is leased versus federally-owned.

August 21, 2014
Introduction to Occupancy Agreements

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 258 KB]

Customers will be introduced to Occupancy Agreements (OAs) and learn how OAs differ from leases, why GSA requires tenant agencies to sign these agreements and how OAs differ when space is in leased versus federally-owned. Presented by Kelly Ellison and Trina Hughes.

 

May 21, 2015
Introduction to Project Management

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 203 KB]

This introductory course provides customers with basics on project life cycles; including initiation, planning, execution and closeout. It also covers how PBS forms project teams. Presented by Ralph Abel, National Small Projects Program, Office of Design and Construction/ Office of Project Delivery, GSA National Office.

April 17, 2014
Introduction to Project Management Practices

Download: Presentation [PDF - 783 KB]

This introductory course provides customers with basics on GSA PBS project life cycles; including initiation, planning, execution and closeout. The presentation also addresses how PBS forms project teams. Presented by Darin Frost, Director of Global Project Management,Office of the PBS Commissioner.

November 28, 2012
Project Management Practices

Download: Presentation [PDF - 688 KB] | Questions and Answers [PDF - 337 KB]

On November 28, 2012, Region 8's Client Solutions Division hosted Project Management Practices, presented by Darin Frost, Global Project Management Director, from GSA's Office of the Commissioner. This presentation was in response to customer inquiries based on project life cycles; including initiation, planning, execution and closeout as well as how a project team is formed. For questions, please contact Bridget Berninger Stroh at (303) 236-2053.

 

December 11, 2014
Property Management & Lease Administration

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 246 KB]

This new webinar addresses standard Property Management and Lease Administration policies and services. Learn the basics about how GSA manages federal space and how GSA manages the administration of leased space. GSA Lease Management Customer Guide.

 

January 15, 2015
Introduction to the PBS Pricing Policy

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 406]

Customers will be presented with the basics of the PBS pricing policy for space and services. They will be informed about customer-impacting updates to the PBS Pricing Guide. Presented by Carlos Salazar and Nia Brown.

July 17, 2014
Intro to PBS Pricing Policy

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 544]

Customers will be presented with the basics of the PBS pricing policy for space and services. They will be informed of any customer impacting updates to the PBS Pricing Guide. Presented by Carlos Salazar and Nia Brown.

February 20, 2013
Pricing Policy Overview and Updates

Download: Presentation [PDF - 3 MB] | Questions and Answers [PDF - 367 KB]

On February 20, 2013, Region 9's Client Solutions Division hosted a webinar on the basics of PBS pricing policy for space and services, with a special emphasis on Occupancy Agreements . An overview of recent updates to the PBS Pricing Guide was also presented. Presenters Carlos Salazar, Lead Space Pricing Specialist, PBS Office of Portfolio Management and Nia Brown, Senior Asset Manager, PBS Pacific Rim Portfolio Division held a question and answer session at the end of the presentation which covered many aspects of the Pricing Policy. A number of questions were answered at that time. Remaining questions are posted on the Q&A document. For questions, please contact David Lee at (415) 522-3222.

November 17, 2011
Pricing Basics

Download: Presentation [PPTX - 1 MB]

On November 17 the Region’s PBS Client Solutions Division hosted a Pricing Policy Webinar for external clients. The information was offered in response to client interest regarding more education about current GSA procedures, policies and services. Budget constraints prompted the Region to use the webinar format. Carlos Salazar, Lead Space Pricing Specialist with the PBS national office, presented information that furthered the goal of nationally consistent and accurate information. The Region’s Pricing Program Manager, Jessica Best assisted Salazar. For questions please contact Kate Betz at (253) 931-7502.

 

February 18, 2016
New RWA Policies

Download: Presentation [PDF - 365 MB] | Questions and Answers [PDF - 65 KB] | RWA FAQs

The PBS RWA Program has undergone some major changes over the past 2 years. New policies and procedures will bring your agency flexibility and options to simplify your administrative processes, technological improvements will streamline processing times, and clarification around our mutual responsibilities will result in superior financial management of the RWA program. Join us at our February 18th session to learn about these important changes and the impact they will have on your RWA program and protocols. Our presenter for this session will be Ashlee Carlson, PBS Reimbursable Services National Program Manager. This session is being held in conjunction with the release of our new RWA National Policy Document, which is being sent to clients and can be found on the RWA webpage.

July 18, 2013
Reimbursable Work Authorizations (RWAs)

Download: Presentation [PDF - 2 MB] | Questions and Answers [PDF - 297 KB]

On July 18th, 2013, Region 10's Client Solutions Division hosted a webinar on Reimbursable Work Authorizations (RWAs). The presentation was delivered by Ashlee Carlson, Program Manager for the Small Projects and Reimbursable Services Division and Adam Snider, Program Analyst in the Small Projects and Reimbursable Services Division. Teresa Nowak, Reimbursable Services Program Manager in Region 10, also attended the session as a Subject Matter Expert. The first portion of the presentation focused on the RWA process, as a whole, and was led by Ashlee Carlson. The second portion included a live demonstration of the eRETA Portal, led by Adam Snider. This was the first Client Enrichment Series session that included attendees from across the entire nation. This session proved to be very popular with more than 400 people in attendance. More than 60 questions were posed by the attendees during the session with the majority of the questions responded to directly prior to the conclusion of the session. For questions, please contact Richard Baker at (253) 931-7299.

June 21, 2012
Reimbursable Work Authorizations

Download: Presentation [PDF - 746 KB] | Questions and Answers [PDF - 244 KB]

On June 21, 2012, PBS Client Solutions Divisions from Regions 7, 8, 9 and 10 jointly delivered the fourth successful webinar to better educate our clients about GSA's value-added services. The program, hosted by Region 7, focused on "Reimbursable Work Authorization". The information was offered in response to known client interest for more education about current GSA procedures, policies and services. Ashlee Carlson, Outreach & Education Lead for the Small Projects & Reimbursable Services Division in Washington, D.C., gave an excellent presentation to over 200 participants. Ashlee helped to further our goal of delivering nationally consistent and accurate information. For more information, please contact Shala Geer-Smith (817) 978-7085.

October 6, 2011
Reimbursable Work Authorizations

Download: Presentation [PPTX - 694 KB]

On October 6, the R10's PBS Client Solutions Division hosted a Reimbursable Work Authorization (RWA) and eRETA webinar for their federal clients. Because of current budget constraints, GSA PBS was not able to provide a venue to educate clients on current procedures and policies. In response, the R10 Office of Client Solutions, led by Wayton Lim, developed a regional client education curriculum through a series of webinars. The RWA and eRETA training was the first of three webinars to be conducted over the next two months. The training will help attendees work more successfully with GSA employees in their daily interactions. Ashlee Carlson, and Steve Sacco from the National Office Small Projects & Reimbursable Service Division presented the material. The Client Solutions team used new GSA Webex software for the webinar. For questions please contact Kate Betz at (253) 931-7502.

 

September 19, 2013
Rent Billing Process

Download: Presentation [PDF - 793 KB] | Questions and Answers [PDF - 223 KB]

On September 19, 2013, Region 7’s Client Solutions Division hosted a webinar on “GSA Billing Process”. The presentation was delivered by Steve Varnum, Director of GSA's Revenue Operations Division, Office of the Chief Financial Officer. Mathew Madison, Client Solutions Director from GSA's Region 7, hosted the session. This presentation informed customers of the Federal Buildings Fund, the basis for rental rates in owned and leased space, and Rent on the Web . For questions, please contact Shala Geer-Smith at (817) 978-7085.

 

March 19, 2015
Introduction to Requirements Development

Download: Presentation [PDF - 10 MB] | Questions and Answers [PDF - 320 KB]

An overview of how PBS gathers requirements for each project beginning with a needs interview which provides the GSA project team with a clear understanding of our client agency’s goals, time frames and special requirements. This presentation covers alternative workplace strategies, information on mobility and telework. Presented by Ryan Doerfler, Kevin Kelly, and Chuck Hardy.

 

December 10, 2015
Sustainability in Leasing

Download: Presentation [PPTX - 2 MB] | Questions and Answers [DOCX - 61 KB]

In past few years, the pace of change in the area of sustainability has greatly accelerated, posing challenges for the Federal community to keep ahead of the curve. From new Executive Orders and legislation to evolving industry standards and market trends, can you be sure your Agency is on track to meet Federal sustainability goals? Join the December 10 session on Sustainability in Leasing to learn about the changes, what impact they have on your portfolio, and how GSA’s Public Buildings Service can help you succeed in meeting your sustainability goals.

February 20, 2014
Introduction to Sustainability

Download: Presentation [PDF - 4 MB] | Questions and Answers [PDF - 261 KB]

Presented by Thomas W. Burke P.E. LEED AP O+M, this presentation is intended to provide participants GSA's Introduction to Sustainability. Customers will be introduced to GSA’s sustainability offerings including energy savings, water mitigation and recycling in office space and construction. Specifics on the guiding principles for federal leadership in high performance and sustainable federal buildings as well as LEED (Leadership in Energy and Environmental Design).

 

February 27, 2014
Introduction to Total Workplace

Download: Presentation [PDF - 5 MB] | Questions and Answers [PDF - 260 KB]

The presentation is delivered by Charles G. (Chuck) Hardy who currently serves as the Chief Workplace Officer of the General Services Administration’s Public Buildings Service. This presentation covers GSA's Total Workplace Initiative. It touches on what is driving workplace transformation, what GSA is doing in our own spaces regarding workplace, and what GSA can do to help agencies right-size their operations, save money, and align themselves with a 21st Century workplace.

 

April 25, 2012
Tenant Improvements

Download: Presentation [PDF - 479 KB] | Questions and Answers [PDF - 284 KB]

On April 25, 2012, Region 8’s PBS Client Solutions Division hosted the second in the Western Regions Client Enrichment Series, a training series on customer-driven topics. This presentation addressed Tenant Improvements and was presented by Trina Hughes of GSA's Central Office Portfolio Management Pricing Policy and Tools Division. This ongoing series will be hosted on a rotating basis among the Western Regions 7, 8, 9, and 10. Our next session is scheduled for May 31, 2012 hosted by Region 7 Office of Client Solutions. For questions please contact Bridget Berninger at (303) 236-2053.

 

November 20, 2014
Vendor & Customer Self-Service

Download: Presentation [PDF - 1 MB] | Questions and Answers [PDF - 313 KB]

Showcase and live demonstration of the Vendor and Customer Self Service (VCSS) systems for customers who work closely with Reimbursable Work Authorizations and their agency’s billing systems. Training will guide users on retrieving statements, submitting correspondence and checking collections once enrolled. Presented by Susan Hurley.

 

September 17, 2015
Advanced Topics in Workplace Strategies: Updates to FIT (Furniture & Information Technology) Program

Download: Presentation [PDF - 2 MB]

Customers will learn about GSA's FIT program - a national funding initiative that integrates FAS and PBS resources into a new GSA service offering to help other federal agencies use their workspace more efficiently and effectively. Customers will learn what makes an agency a good candidate for the program along with updated FY2016 information about requirements, costs, and specifics related to furniture types and sizes. There will be time for Questions & Answers with subject-matter-experts.

October 16, 2014
Workplace Strategies focusing on GSA's FIT program

Download: Presentation [PDF - 3 MB] | Questions and Answers [PDF - 281 KB]

An advanced session in Workplace Strategies focusing on GSA's FIT program - a national funding initiative that integrates FAS and PBS resources into a new GSA service offering to help other federal agencies use their work space more efficiently and effectively. Participants learned what makes an agency a good candidate for the program along with updated FY2015 information about requirements, costs, and specifics related to furniture types and sizes. - Presented by Chuck Hardy and Dianne Juba, Workplace Specialists for the Total Workplace Program Management Office.

March, 2013
Workplace Acoustics

Download: Presentation [PDF - 3 MB] | Questions and Answers [PDF - 241 KB]

On March 21, 2013, Region 9's Client Solutions Division hosted the webinar, Workplace Solutions, Acoustic Design, and their Impact. The presentation was delivered by Kevin Kelly, Workplace Program Expert, Center for Workplace Delivery . This presentation provided attendees with a broad understanding of the impact that work place efficiencies and design have on productivity, cost savings, and sustainability goals. For questions, please contact David Lee at (415) 522-3222.

July 17, 2012
Transforming the Workplace

Download: Presentation [PDF - 7 MB]

On July 17th, 2012, Casey Arnold from Region 9’s PBS Client Solutions division hosted an installment of the Client Enrichment Series titled 'Workplace Solutions.' The subject was chosen due to national pressures towards evaluating agency space usage and included discussions of acoustics, space ‘rightsizing’, new technology, cost and energy benefits, and success stories. For national and regional consistency, presenters included Kevin Kelly, Senior Architect from the Workplace PMOs office, and Gerald Mullarkey from the Regional Chief Architect’s office. This presentation was held via Webex as a cost effective form of mass communication to all of our customer agencies. For more information, please contact Casey Arnold (415) 581-1715.

 

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Last Reviewed 2016-05-16