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New Office Helps U.S. Citizenship and Immigration Services Better Serve the Baltimore Community

The Baltimore District Office of the U.S. Citizenship and Immigration Services (USCIS) celebrated the grand opening of its new office on May 30 in Baltimore, MD.  The event included remarks from Lori Scialabba, Acting Director, USCIS; Greg Collett, District Director, USCIS Baltimore District; and Sara Manzano-Díaz, GSA Mid-Atlantic Regional Administrator.

USCIS oversees lawful immigration to the United States.  Its work includes processing green cards for thousands of permanent residents each year, as well as swearing in new citizens.  The former USCIS Baltimore District Office was housed in multiple locations throughout a Baltimore-area building, making it difficult for visitors to access USCIS services all in one place.

USCIS reached out to GSA for expertise in procuring a new lease location in the Baltimore area.  The agency needed an office environment which would consolidate USCIS employees and enable them to focus on their mission-critical work, as well as accommodate the thousands of visitors they receive annually. GSA assembled a team of subject matter experts to complete complex negotiations with the lessor and deliver the new USCIS office within a short time period.

The relocation accomplished a more efficient office design layout for USCIS, combining several floors of office space onto a single floor to maximize operational efficiency.  The new 46,000 square foot location was designed and constructed to obtain Leadership in Energy and Environmental Design (LEED) Commercial Interior certification through the use of environmentally-friendly materials as well as energy efficient lightning and updated heating, ventilation and air conditioning systems.

“GSA’s goal of providing a more sustainable and efficient workspace that will allow USCIS employees to focus on their mission-critical work was achieved,” said GSA Mid-Atlantic Regional Administrator Manzano-Díaz at the grand opening ceremony.  “This welcoming space will help USCIS more efficiently serve the public now that the office is on one floor.”  

“With the assistance of GSA, a much improved work environment has been created that equips employees with stronger, modern tools for executing their job duties and for better promoting work-life enhancements,” said USCIS Baltimore District Director Gregory Collett.  “The new space is service friendly, and our entire office now works as one cohesive team to serve our community.”


This article is part of the Summer 2014 issue of the FOCUS newsletter. Please visit the Focus Newsletter page to read our newsletter. To subscribe to FOCUS, complete the online subscription form.

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