Skip to main content

Mobile Lifecycle & Expense Management Program

market analysis screen

TEMS/MLM looks at ways to further reduce wireless costs without or after changing service plans.TEMS/ MLM offers insight for your agency on how to:

  • optimize rate plans;
  • identify inventory and billing errors;
  • eliminate unused lines;
  • improve security controls;
  • manage device disposition and disposal;
  • monitor spending, and
  • load security measures on a device to protect the end user.

The program is a partnership of industry, GSA, and agencies such as DOD, DISA, DOE, DHS, DOI, USDA, and many others. Together we developed:

Our Telecommunications Expense Management and Mobile Lifecycle Management (TEMS/MLM) program enhances GSA’s pre­existing Telecommunication Expense Management Program (TEMS).

Download the user guide (PDF, 378KB) to conduct your procurements. The user guide:

  • Lists the partners and resellers associated with each potential source of service/supply;
  • Identifies acquisition pathways against various government­wide acquisition vehicles;
  • Helps with developing an acquisition strategy, and
  • Provides an adaptable, repeatable mechanism that can account for variable market conditions

How federal agencies have used TEMS/ MLM

Agencies have saved an average of 22 percent on total wireless spending. One agency eliminated over 900 redundant accounts, saving $200 Million, annually.

The Department of Homeland Security achieved a 245 percent return on investment (ROI).

U.S. Customs and Border Protection (CBP), in the Department of Homeland Security (DHS), awarded a small business industry partner on a TEMS/MLM project to consolidate buying and management for 16,000 wireless lines. The industry partner currently manages over 21,000 wireless lines for CBP.

In the first 36 months of GSA’s Mobility Program, the TEMS/MLM vendor partners achieved more than $6.9M in savings for government agencies and reduced the average monthly service plan cost from approximately $70 to $48 per user.


mobility, deploy, manage, mobile, enterprise, devices, smartphones, platforms, digital gov