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General Services Administration
Plain Writing Act Compliance Report
March 15, 2015


I. Senior Agency Official for Plain Writing:

Name of Senior Agency Official responsible for Plain Writing
Denise T. Roth, Deputy Administrator,

Names of Plain Language coordinators within the agency
Katherine Spivey, Plain Language Launcher, and

II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the Plain Writing guidelines.

  • Press releases
  • GSA blog

III. Inform agency staff of Plain Writing Act’s requirements:

  • Information on the Act is posted on the agency intranet with shortcut.
  • Plain Language Group on Salesforce Chatter (formed 1/3/2012) over 60 members.
  • The Office of Communications and Marketing produced a plain language poster and an e-poster for our lobby monitors.

IV. Agency provided the following trainings:

Classes for the Office of Communication and Marketing: 1/8, 1/9, 1/16

Held quarterly office hours: 5/15, 7/31, 8/27
Held brownbag: 3/6

Digital Gov University (open to GSA and other federal agencies)

Type of Training

# of Attendees


in-person (basics)



webinar (web writing)



webinar (q/a)



in-person basics



in-person basics



webinar (web writing)



Plain Language Basics:

  • 638 new hires took the online course at Online University
  • 6/2 class to the content team
  • 9/15 class to Office of Financial Policy and Operations on plain language


  • CIO’s Office, Jedi team
  • Office of Administrative Services
  • GSA, Northeast and Caribbean Region

Bootcamp/train-the-trainer classes for PLAIN: 1/19, 5/22, 9/18

V. Ongoing compliance/ sustaining change
Name of agency contact for compliance issues: Denise T. Roth

VI.  Agency’s plain writing website
Website address:

VII. Customer Satisfaction Evaluation after Experiencing Plain Writing Communications
In July 2011, we created and posted an email address,, published on our plain language page, In 2014, no one contacted us asking to clarify any page. We did get spam.



Katherine Spivey
(703) 306-6656

plain language, writing for the web,