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Schedule by Phase

GSA’s new billing, accounts receivable, and collection functions will be rolled out in all of GSA’s business lines according to a phased implementation plan. The major business lines are organized by phase as follows:

Phase 1, August 2011 (completed)

Public Buildings Service (PBS) Business Lines

  • Rent

Federal Acquisition Service (FAS) Business Lines

  • Fleet

Phase 2A, July 2013 (completed)

Public Buildings Service (PBS) Business Lines

  • Reimbursable Work Authorizations (RWA)
  • Heating Operation and Transmission District (HOTD)

Manual Business Processes

  • Acquisition Policy
  • GM&A Central Office PCAS (262) - Centralized Administrative Support (CAS)
  • GM&A Central Office PCAS (262) - Information Infrastructure Support (IOS)
  • GM&A Central Office PCAS (262) - Centralized Charges (CC)
  • OIG Investigative Programs
  • Personal Property Center, Excess Supply
  • Real Property Utilization and Disposal Division (RPUDD)

Phase 2B, January 2014 (completed)

Federal Acquisition Service (FAS) Business Lines

  • GSA Global Supply
  • GSA AutoChoice
  • Multiple Award Schedules (MAS)
  • Governmentwide Acquisition Contracts (GWAC)
  • Travel, Delivery, and Relocation Solutions (TDRS)

Manual Business Processes

  • Manual Industrial Funding Fees
    • Freight
    • Household Goods
    • ETravel
    • SmartPay
  • Personal Property Center, Sales
  • Personal Property Center, Fleet Disposal
  • Personal Property Center, U.S. Marshal Service Sales

Phase 3, In Planning Stages

All Remaining GSA Business Lines

For Help on VCSS

If you are a customer of GSA Fleet, PBS Rent, RWA, or in Washington, D.C., receiving steam and chilled water through HOTD, please contact the Financial Systems Service Desk:

  • Phone: 866-450-6588, 7:30 a.m. - 7:30 p.m. ET, Monday-Friday, excluding Federal holidays
  • Email:

Phase 2B Customers (see Schedule by Phase)

Please email questions to

Senior Officials Leading
GSA’s BAAR Project

Project Sponsor
David Shive
Acting Director, Office of Financial and HR IT Services

Project Sponsor
Edward Gramp
Acting Director of Financial Policy and Operations / Deputy Chief Financial Officer