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Frequently Asked Questions (FAQs)

BAAR: The Basics of What, Why, and When

Changes With BAAR and Who Will Be Affected by Them

Communication and Training for GSA Customers

BAAR: The Basics of What, Why, and When


What is the Billing and Accounts Receivable (BAAR) Project?

As a part of its modernization efforts, GSA is replacing the agency’s custom legacy system for billing, accounts receivable, and collections, known as the National Electronic Accounting and Reporting (NEAR) system. The new Billing and Accounts Receivable (BAAR) modules are part of GSA’s core financial management system, Pegasys, which runs on a Commercial Off the Shelf system, Momentum Financials,™ customized to GSA requirements. Pegasys will deliver to GSA and its customers an integrated Financial Systems Integration Office (FSIO) compliant core financial system. The Pegasys user interface is the Vendor and Customer Self Service (VCSS) website. GSA customers will access VCSS to download bills and billing information electronically.

Key objectives of the BAAR Project are to:

  • Consolidate billing and accounts receivable functions currently handled by separate systems, including NEAR, into a streamlined system
  • Deliver greater efficiency through standardization
  • Improve access to data and financial management reporting
  • Ensure GSA’s financial management human capital is helping to deliver world-class financial management services to its customers

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What will change as a result of the BAAR Project?

The implementation of BAAR will result in several major changes.

  • GSA will have one integrated system instead of many disparate systems with different user interfaces and controls
  • There will be immediate updates to the General Ledger (GL), reducing out-of-balance conditions
  • GSA will achieve efficiencies in meeting Treasury mandates as a result of having one integrated system
  • Business and system processes will change to be compliant with government requirements and standard business processes and any standard processes will have to mirror what has been defined by these guidelines
  • GSA business line systems that provide accounts receivable and billing information to BAAR may need to be modified to send key financial information in the required BAAR formats
  • Virtual billing will be increased
  • Non-IPAC (Non-Intragovernmental Payment and Collection) paper billing will be reduced

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Why are we replacing the current systems?

All government agencies have a mandate to comply with federal standards, specifically:

  • Common Government-wide Accounting Classification (CGAC)
  • Financial Systems Integration Office (FSIO) Standards
  • Treasury Financial Manual (TFM) Publications and Guidance

These changes are driven by changes in the Treasury system as called for in the Treasury Modernization Act. Compliance with these standards will make intra-agency interaction easier for all parties. BAAR will meet FSIO functional and system requirements and incorporate FSIO standard business processes for receivables management. The BAAR Project Team and the CGAC Team will continue to work to ensure GSA remains CGAC-compliant over the remaining future CGAC phases.

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When will this happen?

Implementation of the three-phase BAAR Project began in 2011 and is scheduled to be completed in 2016.

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When will NEAR be turned off?

NEAR will be retired once BAAR is fully implemented.

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Changes With BAAR and Who Will Be Affected by Them


Who will be affected by the BAAR Project?

The following GSA business lines have been, or will be affected by the BAAR Project:

In August 2011, Phase 1 of BAAR converted the following customers to VCSS:

  • Public Buildings Service (PBS) Rent
  • GSA Fleet

In July 2013, Phase 2A of BAAR converted the following customers to VCSS:

  • Reimbursable Work Authorizations (RWA)
  • Heating Operation and Transmission District (HOTD); only for customers in Washington, D.C., receiving steam and chilled water
  • Reimbursable Work Authorizations (RWA)
  • Other manual business processes including Acquisition Policy, the GM&A Central Office, OIG Investigative Programs, Personal Property Center (Excess Supply) and Real Property Utilization and Disposal Division (RPUDD)

In January 2014, Phase 2B of BAAR converted the following customers to VCSS:

  • GSA Global Supply
  • GSA AutoChoice
  • Multiple Award Schedules (MAS)
  • Governmentwide Acquisition Contracts (GWAC)
  • Travel, Delivery, and Relocation Solutions (TDRS)
  • Other manual business processes including Manual Industrial Funding Fees, Personal Property Center (Sales), Personal Property Center (Fleet Disposal) and Personal Property Center (U.S. Marshal Service Sales)

In 2016, Phase 3 of BAAR will convert the remaining GSA customers to VCSS.

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What are the benefits of BAAR?

BAAR offers many benefits to GSA and GSA customers, such as:

  • GSA’s ability to provide timely and accurate financial information for customers will be enhanced
  • GSA customers will be able to access and download bills and billing information electronically through VCSS
  • While GSA will be phasing out paper bills and delivery of electronic billing files by e-mail or file transfer protocol (FTP), the same information will be available on VCSS
  • Agencies will be able to manage access to billing and collection data through VCSS, providing improved security and greater customer control
  • In support of governmentwide efforts to standardize financial management, GSA is standardizing the way its billing data is populated in the Treasury Intragovernmental Payment and Collection (IPAC) files

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What will change in how GSA’s customers access their bills?

BAAR is introducing several changes in the way customer agencies access their bills.

  • WebBill and BillView will be replaced with the single VCSS website. Customers will be able to download and print one PDF file covering bills from all GSA business lines.
  • Paper bills will no longer be mailed following each BAAR phase implementation. Customers must log in to VCSS to access and print bills.
  • Customers can view and download their bills in PDF format in VCSS. They can search their billing data and download it in comma separated values (CSV) format for use in other applications. PBS Rent customers will continue to get their bills on Rent on the Web (ROW), but can use VCSS in addition to ROW for reviewing and downloading billing data.
  • Bill formats for the affected business lines will improve. Brochures detailing the new formats for IPAC and non-IPAC are available on the Phase Materials and Communications pages.
  • GSA will standardize data population in the Intragovernmental Payment and Collection (IPAC) files. Brochures on data field changes are available on the Phase Materials and Communications pages.
  • To improve security, customer agencies will be able to manage access to their billing and collection data through the new role of the customer VCSS Account Administrator, who will approve requests prior to GSA granting access.

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What does Vendor Customer Self Service (VCSS) offer GSA customers?

VCSS is a website that provides GSA customers with online access to bills and billing data. It provides features that allow customers to:

  • View balances and statement detail by business line
  • View account summary including payments
  • Sort and query a wide array of account data
  • Download bills and billing data in a comma separated values (CSV) file
  • Search and view details across statements
  • Submit correspondence and initiate the dispute process electronically
  • Control access to their own accounts and information

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Will GSA change the format of bills for customers?

Over the course of the three implementation phases of BAAR, GSA will consolidate 27 current statement formats into the following four new, standardized formats:

  • IPAC (Intragovernmental Payment and Collection)
  • Non-IPAC (Non-Intragovernmental Payment and Collection)
  • SIBAC (Simplified Intergovernmental Billing and Collection) for Department of Defense (DoD) customers of GSA Global Supply only
  • Historical statement for customers requiring historical information on their bills such as Reimbursable Work Authorization (RWA) and Heating Operations and Transmission District (HOTD)

For each of the four new bill formats the statement header information will be standard across GSA business lines, and the statement detail will be tailored to the content appropriate for the particular business line. For example, GSA Fleet IPAC statements have the standard GSA IPAC header, and in the detail section there is data specific to the GSA Fleet business line, such as vehicle tag number and mileage.

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Why is GSA making these changes to customers’ bill formats?

GSA’s work to consolidate, simplify, and standardize statement formats across GSA business lines is designed to improve the review and approval processes for customers. The new statements will also be more readily identifiable as issued by GSA. The BAAR Project Team and the GSA business lines collaborated to ensure that the new detail format meets the needs of the business lines and their customers.

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Is VCSS different than the external RWA Entry and Tracking Application (eRETA)?

Yes. While VCSS provides access to bills and billing data, eRETA is a complementary application that provides global project and financial information on individual Reimbursable Work Authorization (RWA) projects. eRETA also includes a document storage tool that includes copies of signed RWA forms, estimates, customer letters, other customer communications, and much more. Furthermore, in 2014, eRETA 2.0 will be released, which will allow customers to submit RWA work requests online, track the progress of the request, and sign the RWA form electronically online. For more information on eRETA, please go to

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Will my eRETA user log-in work for VCSS and vice versa?

Not at this time. To gain access to eRETA, please go to and follow the three-step process outlined there. To gain access to VCSS, visit and follow the guidance in the blue box at the top of the page.

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Communication and Training for GSA Customers


How can GSA customers learn how to use VCSS?

Customers can launch several training options from the Help tab of the VCSS website at Resources include:

  • A comprehensive Welcome to VCSS training presentation covers all the functions of VCSS and how to use them, complete with screen shots and step-by-step instructions
  • A set of eight shorter training presentations cover the individual topics in the comprehensive presentation: Introduction, Account Registration and Requesting Access, Basic Navigation, Account Navigation, Statements and Disputes, Customer Payments, Correspondence, and External Applications
  • A set of eight training videos cover the same topics in the presentations, for those who prefer this approach to learning

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For customers using VCSS, what help is available on that website?

The resources listed below are available on the Help tab of the VCSS website at Customers can access these resources even if they have not yet registered for access to their account.

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What else is available to help customers?

The BAAR website at provides customers with general information on BAAR, the schedule for all three phases of implementation, and a set of customer-focused FAQs. Archived materials about BAAR such as brochures, flyers and emails, are available on the Phase 1 Materials and Communications page and Phase 2 Materials and Communications page.

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Who do customers contact if they have questions?

Customers of Phase 1 and Phase 2 (see Schedule by Phase) may contact the Financial Systems Service Desk by email at or by phone at 1-866-450-6588. The Financial Systems Service Desk refers questions to the individuals within GSA who have the specific knowledge needed to address them. The Financial Systems Service Desk operates from 7:30 AM to 7:30 PM EST, Monday through Friday, excluding Federal holidays.

Customers of Phase 3 not yet using VCSS, are asked to send questions by email to

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Phase 1, 2A & 2B Customers (see Schedule by Phase)

For help on VCSS, please contact the Financial Systems Service Desk

  • Phone: 866-450-6588, 7:30 a.m. - 7:30 p.m. ET, Monday-Friday, excluding Federal holidays
  • Email:

Phase 3 Customers (see Schedule by Phase)

Please email questions to

Senior Officials Leading
GSA’s BAAR Project

Project Sponsor
David Shive
Acting Associate CIO, Office of Financial and HR IT Services

Project Sponsor
Lisa Ziehmann
Director, Office of Financial Policy and Operations

Frequently Asked Questions about BAAR,faqs,baar