Chapter 2. GSA's Social Media Landscape
Social media isn’t just where content is discovered, but where it is shared. Within GSA, there are various ways you can participate in, and become more familiar with, social media including:
- GSA’s Social Media Center (GSA-only link) – The source for OCM approved standards, guidance and best practices where you can discover and learn how to appropriately use social media in your official capacity.
- GSA’s Online University – You are encouraged to take a Social Media Awareness course and an Ethics & Social Media course.
- Salesforce Chatter – An internal platform where you can engage in conversations and join groups related to the effective use of social media.
- GSA’s Social Media Directory – A place where anyone, inside or outside of the agency can learn about GSA’s Social Media sites and initiatives.
- Social Media Account Verification Tool – At this GSA-managed registry (available in English and Spanish), anyone can confirm the validity of a variety of government social media accounts.
- DigitalGov – This site is a platform to help those in agencies working on providing digital services and information for the public. Managed by GSA’s Office of Citizen Services and Innovative Technologies), this site helps employees using social media find information that will help them deliver a great customer experience. DigitalGov staff works government-wide to help all agencies strengthen their social media practices, including working to negotiate Federal–compatible Terms of Service (TOS) agreements between the federal government and vendors who offer free social media tools. These federal–compatible TOS agreements modify or remove problematic clauses in standard TOS agreements, and allow federal employees to legally use these tools.
At gsa.gov/socialmedia you can learn all about how we are using Facebook, Instagram, Twitter, Flickr, Pinterest and more to connect with customers and share ideas and information, to help us better serve the public and fulfill our mission.