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Mobile technology is changing the way people find and use information and services. How does government interact with the public in this anytime, anywhere world?

This Making Mobile Gov Project is helping agencies work together to make a more open, innovative government to meet 21st century citizen expectations.

  • We are starting by helping you discover information and make the case for mobile in your agency.
  • Next, we want you to join in and discuss the challenges to mobile gov.
  • Third, we will have a dialogue with people in government, industry, nonprofits, and the general public on how to design this mobile future.

Based on your input, we’ll launch a community-generated wiki with tools to help you build and implement a mobile strategy for your agency and to share resources among agencies.

Phase 1 - Discover  video thumbnail

Mobile has been called transformative for healthcare, commerce, development and education. Mobile will be transformative for government, too.

The widespread use of mobile devices--96 percent of 18- to 29-year-olds own a cell phone--signals changing needs and expectations of the public. The federal government must deliver services and information always, anytime, anywhere. Many agencies are already pushing the government’s adoption of consumer mobile services. We are calling this shift Mobile Gov.

The case for Mobile Gov is driven by:

  • the ubiquity of mobile use in the U.S.
  • opportunities to use mobile to improve the efficiency of service delivery in government.
  • innovations in mobile that can propel new government services/service delivery.
  • improved transparency through increased access to government data and information.


Sound strategy is a necessity for agencies to create efficient, innovative, expectation meeting, transparent, citizen-facing mobile products.
Mobile projects are subject to available budget. Efforts can be delayed, cut-back or stopped without proper funding. The agencies we spoke to encountered scenarios and concerns regarding budget.
The mobile platforms choice is generally made once an agency secures resources and plots a mobile strategy. The platforms decision does not have to fall between mobile web and a number of native app platforms. The agencies we spoke to encountered a number of scenarios and concerns.
Mobile projects--like everything we do--need to comply with federal laws and regulations. The agencies we spoke to encountered various scenarios and concerns when faced with compliance and legal policies.
Mobile projects--like everything we do--need to comply with an agency’s security requirements. The agencies we spoke to encountered a number of scenarios and concerns regarding mobile security.
While some question whether government should be building apps at all--that this is a function of the private sector--others are wondering where the government apps are.
Agencies have to be vigilant with privacy and identity management on mobile products--especially with the availability of location and personal data on these devices.
From optimizing data to mobile design, new technical expertise is needed for mobile development, whether it comes in-house or from industry.
Data and infrastructure standards can help agencies improve the quality and development speed of mobile products.
Government agencies have hurdles to leveraging their experiences, policies, technologies, code, and lessons learned to assist each other for making mobile gov.
Phase 3: Design
Help Make Mobile Gov Here


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Last Reviewed 2015-08-25