Skip Report Navigation LinksGSA Agency Financial Report for Fiscal Year 2011

Mission Statement and Strategic Goals


GSA’s mission is to use expertise to provide innovative solutions for our customers in support of their missions and by so doing foster an effective, sustainable, and transparent government for the American people.



GSA will be an innovation engine for the government. GSA will use its government-wide perspective and expertise, centralized procurement and property management role, and unique statutory authorities to take chances that others are not positioned to take. GSA will test innovative ideas within its own operations and offer those solutions to other agencies through its government-wide contracting and policy-making authorities.

Customer Intimacy

GSA will seek an intimate understanding of and resonance with its customers in order to serve with integrity, creativity, and responsibility. GSA will develop strategic partnerships with industry and with other federal agencies to develop new and innovative tools for a more effective government.

Operational Excellence

GSA strives for performance excellence, continuous improvement, and the elimination of waste in all of its operations. GSA is committed to developing the acquisition workforce and deploying electronic tools to support the reform of federal contracting, and originating and fine-tuning the government-wide policies necessary for a truly modern federal government.

GSA has chosen to produce an Agency Financial Report (AFR) and Annual Performance Report (APR). For the FY 2011 APR, see the FY 2013 Congressional Budget Justification which will be published during February 2012 and available at

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2011 AFR PDF