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Performance Overview

The GSA mission is to use expertise to provide innovative solutions for its customers in support of their missions and by so doing, foster an effective, sustainable, and transparent government for the American people. GSA is committed to excellence in the business of government by providing modern, efficient, and comprehensive solutions that meet the needs of all federal agencies.

GSA has three strategic goals: Innovation, Customer Intimacy, and Operational Excellence. GSA must take risks and be innovative; seek an intimate understanding of customers’ missions and goals; and continuously improve business processes to influence customer behavior, green the federal supply chain, and drive the market for sustainable products and services.

In FY 2010, GSA established a set of agency priority goals: Environmental Sustainability, Open Government and Transparency, and Excellence in Solutions Delivery. These goals identify short-term outcomes that are meaningful to the public and demonstrate progress toward achieving the GSA strategic goals. Each GSA agency priority goal aligns with a GSA strategic goal: Innovation is supported by the Environmental Sustainability goal, Customer Intimacy objectives are reported in the Open Government and Transparency goal, and success in Operational Excellence will be measured, in part, by GSA performance against its goal of Excellence in Solutions Delivery.

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2011 AFR PDF