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Lead federal agencies in the economical and efficient management of federal assets by spearheading effective policy development and by the exemplary management of the buildings/workplaces, motor vehicles and personal property provided by GSA.

GSA has custody and control of an extensive portfolio of real estate holdings, and a significant inventory of motor vehicles and personal property. GSA manages, maintains and secures these assets in trust for the federal government and the U.S. taxpayer.

GSA exceeded the target in FY 2009 for customer satisfaction with government owned space. Major factors contributing to the high customer satisfaction level include the quality of owned space, proactive responses to previous tenant survey issues, and in-depth discussions and meetings with tenants. GSA is developing a training program so that its employees can make better use of survey results to ensure that GSA continues to provide the best workplace for client agencies.

GSA did not meet its target for percent of new construction program that is registered for the LEED green building rating system in the same fiscal year that funding is authorized. This measure captures both accomplishment and timeliness. All five projects eligible for inclusion in the LEED registration measure were registered for LEED. However, one project was not registered until the second week of FY 2010, after its scheduled deadline. This caused overall performance to slip below the targeted level.

A major restructuring of the U.S. automotive industry in FY 2009 negatively impacted the percent discount from invoice price that GSA realizes in its vehicle acquisitions. GSA typically negotiates prices for motor vehicles well in advance of sales; as a result, the actual discount realized in any year is subject to economic conditions outside of GSA’s control. In FY 2009, major automobile manufacturers offered considerable incentives to retail consumers that were not available when GSA negotiated its prices. Retail consumer discounts reduced manufacturers’ invoice prices and therefore reduced the percentage discount on motor vehicles available for sales to federal motor vehicle fleets. Such sales would otherwise realize a substantial discount during normal years.

This year, GSA missed its target for interest penalties paid. This measure reflects GSA’s ability to promptly pay its bills. In FY 2009, for the first time, the measure included interest paid on payments for leased space. Although GSA missed the target, late payments made up only 0.01 percent of all disbursements made in FY 2009. GSA paid approximately $116 in interest per million dollars disbursed. Several factors affected this measure in FY 2009. GSA transitioned new personnel into the processing of incoming invoices, upgrades to GSA’s core accounting system caused a short-term delay in processing rent invoices, and GSA processed a large number of payments for old tax accruals, which carried a large balance of interest. Through a Lean Six Sigma effort, GSA is promoting electronic invoicing from its vendors. This effort, and the absence of the one-time factors which impacted FY 2009 results, should improve performance in FY 2010.

FY 2009 Stewardship Performance Measures Summary
Strategic Goal/
Service or Office
Measures FY 2009
FY 2009
PBS – Asset Management Customer satisfaction with government-owned space 80.0% 84.4% Met
PBS – New Construction Percent of New Construction program that is registered for LEED 90.0% 80.0% Not Met
FAS – TMVCS Percent discount from invoice price (Vehicle Acquisition) 28.9% 26.4% Not Met
CFO Interest penalties paid $400,000 $1.9M Not Met


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