Deliver and maintain productive workplaces consisting of office space,
GSA provides owned or leased space for government facilities such as office space, warehouses and laboratories. GSA constructs new special purpose space, including courthouses for the federal judiciary and land ports of entry. GSA met its FY 2009 target for satisfied tenant customer satisfaction rating (4 and 5 responses) in leased space surveyed. Major factors contributing to high customer satisfaction include the quality of leased space, proactive responses to previous tenant survey issues, and in-depth discussions and meetings with tenants. GSA is exploring the implementation of a nationwide system for creating and tracking work plans to address survey results, improving response to customer concerns, and sharing best practices across all regions.
GSA missed the target on its construction projects on schedule measure. Of 29 active new construction projects, 25 of them were on schedule in FY 2009. The measure results are computed using the “earned value” concept to determine how projects are performing. This analysis compares the planned schedule of spending (work in place) with the actual value of work in place on the project. One project was delayed by major late-stage client changes, while two other projects progressed according to plan but were delayed in processing transactions that impact cost and schedule milestones.
The percentage of GSA Fleet leasing rates below commercial rates on the GSA Vehicle Leasing Schedule target was exceeded this fiscal year. Actual performance in FY 2009 demonstrates that GSA Fleet remains competitive by offering affordable vehicles lease rates in comparison to other sources of supply. GSA Fleet has closely managed its costs for years, operating a well maintained fleet of vehicles averaging three years of age.
In FY 2009, GSA met its target for reducing the blended mark-up in Global Supply operations. Blended mark-up is the fee that is applied to the cost of goods provided to customers; this fee recovers program operating costs. GSA Supply Operations has instituted business transformational efforts, and shifted to lower-cost methods of supply, which directly benefit GSA customers through lower prices.