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GSA Further Opens Government, Launches Online Public Dialog Tool for Agencies

January 19, 2010

Agencies Pay No Cost for GSA Online Tool Developed by Ideascale

GSA# 10661

January 19, 2010
Contact: Caren Auchman, 202-525-8165

WASHINGTON – To help federal agencies fulfill President Obama’s Open Government Directive, the U.S. General Services Administration has introduced a public dialog tool to federal agencies at no cost. GSA hosted more than 70 government officials last week from more than 20 agencies to introduce the tool, answer questions, and gather feedback.

“To help agencies answer President Obama’s call for a more citizen-centered, open government, GSA is making sure those agencies have the necessary tools to meaningfully engage the public,” said David McClure, Associate Administrator for GSA’s Office of Citizen Services and Communications. “By leveraging a single solution governmentwide, GSA can simplify the public engagement process for both agencies and the citizen, helping to build and offer uniformity and consistency in how the public engages with their government and move toward making the process as efficient as possible.”

On Dec. 8, 2009, President Obama issued the Open Government Directive requiring federal agencies to launch an open government Web page that incorporates a public feedback mechanism by Feb. 6, 2010. To help agencies meet this benchmark, GSA is providing this tool at no cost to agencies, along with technical, management, and policy support. Agency officials will be able to devote their attention to running, moderating, and analyzing public input.

GSA’s public dialog tool will allow agencies to provide citizens a forum to share ideas, give feedback, and engage in Web-based discussions with their government.

GSA’s Office of Citizen Services, which fosters public engagement by using innovative technologies to connect citizens to their government, will continue to develop additional tools and practices to help agencies provide more opportunities for the public to engage with their government.


GSA provides a centralized delivery system of products and services to the federal government, leveraging its enormous buying power to get the best value for taxpayers.

  • Founded in 1949, GSA manages more than 11 percent of the government’s total procurement dollars and $24 billion in federal assets, including 8,600 government-owned or leased buildings and 213,000 vehicles.
  • GSA helps preserve our past and define our future, as a steward of more than 480 historic properties, and as manager of, the official portal to federal government information and services.
  • GSA’s mission to provide superior workplaces, expert technology solutions, acquisition services, purchasing and E-Gov travel solutions and management policies, at best value, allows federal agencies to focus on their core missions.

Last Reviewed: 2017-08-13