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GSA showcases government-wide shared services at Industry Day

August 22, 2016

Highlights include governmentwide payroll reform and human resources shared services

Washington -- Today, the U.S. General Services Administration (GSA) held an Industry Day highlighting Unified Shared Services Management (USSM) office’s recent successes in helping provide shared services across the federal government. Participants were able to provide industry partners with an interactive overview of how the ecosystem for shared services is evolving in the federal government.

“Shared Services is about delivering mission support functions - acquisition, human resources, financial management - better, faster and more efficiently,” said Beth Angerman, Executive Director of USSM. “If agencies can’t do these things well, they will have challenges meeting missions - building the nation’s infrastructure, protecting public health, and ensuring our security, as just a few examples. It is the right time for the federal government to begin acting as one enterprise and provide agencies with solutions that allow them to better use resources for mission. Harnessing the capabilities of industry will be critical in this transformation.”

The USSM was established in October of 2015 to enable the delivery of high-quality, high-value shared services that improve performance and efficiency throughout government. For more information on USSM go to

USSM Early Accomplishments:

Payroll RFI: Unified Shared Services Management (USSM), in partnership with Office of Personnel Management (OPM)-designated federal payroll providers, is seeking information from industry on solutions to enhance the government’s delivery of payroll. In the early 2000s, the federal government launched the ePayroll initiative which successfully streamlined payroll processing government-wide. The issuance of this RFI is another step in continuously improving federal payroll.

M3 Framework: Recognizing the need to provide agencies with leading practices during mission support function modernizations and migrations, the U.S. General Service Administration’s (GSA) Unified Shared Services Management (USSM) office developed the Modernization and Migration Management (M3) Framework. The M3 Framework, released on the website, includes an M3 Playbook and Investment Review Process, which together aim to increase the likelihood of success as agencies modernize and/or migrate their mission support functions such as financial management, human resources and acquisition.

Performance Framework: USSM completed the inaugural year of ProviderStat. This performance framework for Shared Service Providers drives achievement of goals by establishing an annual cycle in which executives review data, assess performance, discuss progress and determine corrective paths forward. This includes an annual customer satisfaction survey and the establishment of criteria for high performing providers. The data will also support the establishment of the first government-wide Shared Services Catalog.

About GSA
The mission of U.S. General Services Administration (GSA) is to deliver the best value in real estate, acquisition and technology services to the government and the American people. As the real estate and procurement arm of the federal government, GSA is a driver of innovation, technology, sustainability and economic development in cities and communities across the nation.

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Last Reviewed: 2018-03-28