Office of Corporate IT Services
The Office of Corporate Information Technology Services (IC) provides enterprise solutions for GSA’s Corporate information technology (IT) Systems portfolio. The organization’s leadership advises GSA’s Service and Staff Offices on IT tools that support and enhance GSA’s enterprise functions. Corporate IT Services focuses on the delivery of innovative IT platforms, services, and solutions for the GSA IT enterprise. Additionally, IC provides enterprise solutions and support for GSA's Corporate Information Technology (IT) systems portfolio, as well as providing advice to GSA's Service and Staff Offices on IT tools which support and enhance GSA's enterprise.
There are five divisions within the Office of Corporate IT Services:
The Corporate Support Division (ICC) delivers customer service to GSA corporate applications users as well as managing acquisitions, interagency agreements and quarterly billing. ICC also supports enterprise engagement and change management, and coordinates corporate services programs and initiatives. This division specializes in customer service and access control for corporate applications, enterprise engagement, as well as providing CXO liaison support.
The Enterprise Platform Solutions Division (ICP) drives faster delivery for cloud solutions through collaboration, transparency and cost control. This division leverages agile development and a shared services approach to deliver enterprise customer relationship management, document management, website content management and other enterprise-wide IT solutions that support both internal operations and customer service delivery.
The Human Resources & Payroll Services Division (ICS) provides expertise in the operation of efficient, reliable and secure applications; modernization and rationalization of IT systems; and payroll and HR shared services. This division specializes in payroll and HR shared services, IT Solutions, process improvement, and systems transformation and migrations.
The Enterprise Systems Support Division (ICE) maximizes system availability by providing operations and customer support for Google G Suite (Gmail, Calendar, Drive, etc.), platforms (Salesforce, Slack, Smartsheet), applications (Salesforce, BookIT, Listserv, eFax), websites ( InSite, blogs), and various web services.
The Financial Management (FM) & Office of Government-wide Policy (OGP) IT Services Division (ICT) manages and supports a wide range of financial management applications and provides oversight and management of the OGP IT Systems. This division specializes in operations & maintenance; development, modernization, & enhancements; process realignment/automation/ improvement; and systems migrations & transformations.