PBS Customer Forum

The Public Buildings Service’s Customer Forums provide federal real property personnel the opportunity to learn, first-hand, from GSA experts about new and updated policies, programs, and initiatives. Managed by the Office of Portfolio Management and Customer Engagement, these events feature information and updates from across PBS business lines on the topics that are most important to our customers. These events also provide the opportunity to ask questions directly to GSA personnel and network with other federal real property professionals.

Upcoming Forums

In FY2019, PBS will host three forum events: one national event in Washington, D.C., and two regional events in Chicago and Atlanta. The content and topics presented at each forum will be similar but not identical.

  • PBS National Customer Forum, Washington, D.C.: Thursday, June 6, 2019

  • PBS Regional Customer Forum, Chicago, IL: Date TBD

  • PBS Regional Custoemr Forum, Atlanta, GA: Date TBD

Previous Forums

PBS National Customer Forum

Monday, June 25, 2018

The forum included remarks from GSA Administrator Emily Murphy, a panel discussion with PBS Assistant Commissioners, and a live demonstration of the forthcoming PBS Customer Dashboard.

PBS National Customer Forum​

January 25, 2018

The forum included a presentation of GSA's Reimbursable Work Authorization (RWA) process and policy; an interactive panel session on the implementation of the Requirements Development and Planning process for space and reimbursable projects with PBS personnel from the Offices of Leasing, Portfolio Management and Customer Engagement, and Design and Construction; and Q&A.

PBS Planning and Requirements Management Process Customer Forum

January 25, 2017

A discussion on improvements made to the way that PBS approaches requirements development activities for all real estate projects. These national improvements are intended to standardize requirements development terminology, enhance methods of communicating planning and project life cycle requirements, and apply consistency in communication and project delivery.

The shortcut to this page is gsa.gov/pbsforums

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