PBS Customer Forum

The Public Buildings Service’s Customer Forums provide federal real property personnel the opportunity to learn, first-hand, from GSA experts about new and updated policies, programs, and initiatives. Managed by the Office of Portfolio Management and Customer Engagement, these events feature information and updates from across PBS business lines on the topics that are most important to our customers. These events also provide the opportunity to ask questions directly to GSA personnel and network with other federal real property professionals.

Note: All PBS Customer Forums are held at GSA Headquarters, 1800 F Street, NW, Washington, DC

Upcoming Forums

Monday, June 25, 2018 at 9:00 a.m.

Highlights of this day-long event include keynote speakers, exhibits, a demonstration of the new PBS Customer Dashboard, and multiple breakout sessions on popular topics including:

  • Service Expectations in GSA Buildings (Federal and Leased)
  • Delegations
  • Benefits of Longer Firm-Term Leases
  • The Basics of Lease Procurement
  • The Federal Buildings Fund and the Capital Investment Program Budget Process
  • Pricing Policy Basic Training
  • Reimbursable Work Authorizations (RWAs) Cost Estimating
  • Reimbursable Work Authorizations (RWAs) Policy and Process Updates
  • Utilization Rate
  • Workplace Engagements

Register today!

Previous Forums

Customer Forum​

January 25, 2018

The forum included a presentation of GSA's Reimbursable Work Authorization (RWA) process and policy; an interactive panel session on the implementation of the Requirements Development and Planning process for space and reimbursable projects with PBS personnel from the Offices of Leasing, Portfolio Management and Customer Engagement, and Design and Construction; and Q&A.

PBS Planning and Requirements Management Process

January 25, 2017

A discussion on improvements made to the way that PBS approaches requirements development activities for all real estate projects. These national improvements are intended to standardize requirements development terminology, enhance methods of communicating planning and project life cycle requirements, and apply consistency in communication and project delivery.

The shortcut to this page is gsa.gov/pbsforums

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