PBS Customer Forum

The Public Buildings Service’s Customer Forums provide federal real property personnel the opportunity to learn, first-hand, from GSA experts about new and updated policies, programs, and initiatives. Managed by the Office of Portfolio Management and Customer Engagement, these events feature information and updates from across PBS business lines on the topics that are most important to our customers. These events also provide the opportunity to ask questions directly to GSA personnel and network with other federal real property professionals.

2021 PBS Virtual National Customer Forum

The 2021 PBS Customer Forum has concluded. Thank you for your participation.

When available, we will post 508-compliant slide decks and a formal Q&A document for each Forum session to this web page.

2021 Virtual PBS Customer Forum Schedule

Tuesday, June 8

Session Title	Slide Deck	Session Q&A
Creating a Safer Federal Workplace	N/A	Q&A [PDF - 134 KB]
The Future of Federal Work - Workplace 2030	Slide Deck [PDF - 7 MB]	Forthcoming

Thursday, June 10

Session Title	Slide Deck	Session Q&A
Occupancy Planning and Solutions	Slide Deck [PDF - 4 MB]	Q&A [PDF - 124 KB]
Solution Success Stories	Slide Deck [PDF - 3 MB]	Q&A [PDF - 110 KB]

Tuesday, June 15

Session Title	Slide Deck	Session Q&A
Designing for Inclusion	Slide Deck [PDF - 21 MB]	N/A
Tackling Climate Change	Slide Deck [PDF - 858 KB]	Q&A [PDF - 103 KB]

Thursday, June 17

Session Title	Slide Deck	Session Q&A
Transactional Strategies for Real Property Disposal: Is It Time To Let It Go?	Part One [PDF - 98 KB], Part Two [PDF - 1 MB]	Q&A [PDF - 124 KB]
Coping With COVID - Lessons Learned From the Federal Community	N/A	Forthcoming

Tuesday, June 22

Session Title	Slide Deck	Session Q&A
Leasing Highlights	Slide Deck [PDF - 3 MB]	Q&A [PDF - 140 KB]
Capital Investments and the American Jobs Plan	Slide Deck [PDF - 1 MB]	Q&A [PDF - 109 KB]

Thursday, June 24

Session Title	Slide Deck	Session Q&A
GSA 24x7 - Overview of Online and Self-Serve Tools	Slide Deck [PDF - 3 MB]	Q&A [PDF - 101 KB]

Contact PBSForums@gsa.gov for additional information.

(* - Session was a panel discussion and/or did not have an accompanying slide deck or Q & A)

Previous Forums

2020 PBS National Customer Forum
The 2020 PBS National Customer Forum was cancelled.

2019 PBS National Customer Forum

Thursday, June 6, 2019

• Morning Plenary Session Recording (with audio)

2018 PBS National Customer Forum

Monday, June 25, 2018

• Forum Agenda [PDF - 25 KB]
• Basics of Lease Procurement [PDF - 968 KB]
• Cost Management Program Presentation [PDF - 147 KB]
• Customer Dashboards Presentation [PDF - 250 KB]
• Federal Buildings Fund and Capital Investment Program Presentation [PDF - 563 KB]
• Lease Delegations Presentation [PDF - 57 KB]
• Pricing Policy Basic Training [PDF - 1 MB]
• Benefits of Longer Firm-Term [PDF - 299 KB]
• Leases Presentation [PDF - 299 KB]
• FAS and BIC-SUM D2D Storyboards Presentation
• PBS RWA Policy, Process, eRETA Presentation [PDF - 783 KB]
• Service Expectations in GSA Owned and Leased Buildings Presentation [PDF - 414 KB]

January 25, 2018

• Forum Agenda [PDF - 21 KB]
• Forum Q&A [DOCX - 51 KB]

2017 PBS Planning and Requirements Management Process Customer Forum

January 25, 2017

A discussion on improvements made to the way that PBS approaches requirements development activities for all real estate projects. These national improvements are intended to standardize requirements development terminology, enhance methods of communicating planning and project life cycle requirements, and apply consistency in communication and project delivery.

• Forum Agenda and Minutes
• PBS Lifecycle and Requirements Management Presentation
• PBS Planning and Requirements Fact Sheet

The shortcut to this page is gsa.gov/pbsforums