PBS Customer Forum

The Public Buildings Service’s Customer Forums provide federal real property personnel the opportunity to learn, first-hand, from GSA experts about new and updated policies, programs, and initiatives. Managed by the Office of Portfolio Management and Customer Engagement, these events feature information and updates from across PBS business lines on the topics that are most important to our customers. These events also provide the opportunity to ask questions directly to GSA personnel and network with other federal real property professionals.

2020 Customer Forums

PBS National Customer Forum
Thursday, June 25
GSA Headquarters
1800 F Street, NW
Washington, D.C.

**NOTE: Due to the ongoing COVID-19 situation, planning for the 2020 PBS National Customer Forum has temporarily halted. We will re-evaluate the status of the Forum in April.

PBS Regional Customer Forum
Forth Worth TX - Date TBD
Kansas City, MO - Date TBD

Previous Forums

2019 PBS National Customer Forum

Thursday, June 6, 2019

• Morning Plenary Session Recording (with audio)

2018 PBS National Customer Forum

Monday, June 25, 2018

• Forum Agenda [PDF - 25 KB]
• Basics of Lease Procurement [PDF - 968 KB]
• Cost Management Program Presentation [PDF - 147 KB]
• Customer Dashboards Presentation [PDF - 250 KB]
• Federal Buildings Fund and Capital Investment Program Presentation [PDF - 563 KB]
• Lease Delegations Presentation [PDF - 57 KB]
• Pricing Policy Basic Training [PDF - 1 MB]
• Benefits of Longer Firm-Term [PDF - 299 KB]
• Leases Presentation [PDF - 299 KB]
• FAS and BIC-SUM D2D Storyboards Presentation
• PBS RWA Policy, Process, eRETA Presentation [PDF - 783 KB]
• Service Expectations in GSA Owned and Leased Buildings Presentation [PDF - 414 KB]

January 25, 2018

• Forum Agenda [PDF - 21 KB]
• Forum Q&A [DOCX - 51 KB]

2017 PBS Planning and Requirements Management Process Customer Forum

January 25, 2017

A discussion on improvements made to the way that PBS approaches requirements development activities for all real estate projects. These national improvements are intended to standardize requirements development terminology, enhance methods of communicating planning and project life cycle requirements, and apply consistency in communication and project delivery.

• Forum Agenda and Minutes
• PBS Lifecycle and Requirements Management Presentation
• PBS Planning and Requirements Fact Sheet

The shortcut to this page is gsa.gov/pbsforums