Client Solutions

The Office of Client Solutions identifies and builds relationships with PBS customers. Through research and frequent interaction with agency representatives, the Regional Account Managers (RAMs) gather intelligence concerning the facility strategies of our clients. Through constant, knowledgeable and informed communications, the Client Solutions staff proactively seek out ways to make customers mindful of GSA’s resources, and how those resources may help them to reach their goals.

The customer account assignments have been distributed to ensure that our clients receive concentrated attention. The RAMs are responsible for developing and maintaining the regional strategy that it outlined in our customer’s National Account Plans.

Agencies Served Regional Customer Leads
Department of Justice Federal Bureau of Investigation (FBI) David McDonald
Regional Client Executive
(212) 264-4247
david.mcdonald@gsa.gov
U.S. Court of Appeals for the 2nd Circuit (New York) David Segermeister
Regional Client Executive
(212) 264-4273
david.segermeister@gsa.gov
U.S. Court of Appeals for the 1st Circuit (Puerto Rico)
U.S. Court of Appeals for the 3rd Circuit (Newark, NJ)
Gary Palmer
Regional Client Executive
(315) 448-0920
gary.palmer@gsa.gov
Social Security Administration (SSA) Joseph Passero
Regional Client Executive
212) 264-9888
joseph.passero@gsa.gov
DOJ Executive Office for U.S. Attorneys (USAO) Maria Guida
Regional Client Executive
(212) 264-2236
maria.guida@gsa.gov
Environmental Protection Agency (EPA) David Wells
Regional Client Executive
(917) 217-3701
david.wells@gsa.gov
Internal Revenue Service (IRS) Warren Hall
Regional Client Executive
(212) 264-4241
warren.hall@gsa.gov
Department of Homeland Security Customs and Border Protection (CBP) Manuel Massa
Regional Client Executive
(347) 994-8785
manuel.massa@gsa.gov
U.S. Postal Service (USPS) Vincent Scalcione
Regional Client Executive
(212) 264-1547
vincent.scalcione@gsa.gov
U.S. Department of Veterans Affairs (VA) John Palmer
Regional Client Executive
(315) 868-7433
john.palmer@gsa.gov
DHS U.S. Citizenship and Immigration Services (USCIS) Eric Marrinan
Regional Client Executive
(212) 264-8784
eric.marrinan@gsa.gov
Department of Interior (DOI) Jaime Quinones
Regional Client Executive
(212) 264-9337
jaime.quinones@gsa.gov
DHS Immigration and Customs Enforcement (ICE) Gloria Stevens
Regional Client Executive
(212) 264-0512
gloria.stevens@gsa.gov
DOJ U.S. Marshals Service (USMS) Clement Migliano
Regional Client Executive
(212) 306-4944
clement.migliano@gsa.gov
U.S. Department of Health and Human Services (HHS) Joan Ryan
Regional Client Executive
(212) 264-7469
joan.ryan@gsa.gov
DOJ Antitrust Division
DOJ Civil Division
DOJ Community Relations Service (CRS)
DOJ Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF)
DOJ Drug Enforcement Agency (DEA)
DOJ Executive Office of Immigration Review (EOIR)
DOJ Office of the Inspector General (OIG)
DOJ U.S. Trustee Program (USTP)
DHS Federal Air Marshal Service (FAMS)
DHS Federal Protective Service (FPS)
DHS Office of the Inspector General (OIG)
DHS National Urban Security Technology Laboratory (NUSTL)
DHS U.S. Secret Service (USSS)
DHS U.S. Coast Guard (USCG)
DHS Transportation Security Administration (TSA)
Madeline Coleman
Regional Account Manager
(212) 264-3035
madeline.coleman@gsa.gov
U.S. Consumer Product Safety Commission (CPSC)
U.S. Securities and Exchange Commission (SEC)
U.S. Department of Defense (DOD)
U.S. Department of the Army
U.S. Army Corps of Engineers (USACE)
U.S. Department of the Navy
U.S. Department of Agriculture (USDA)
U.S. Department of Commerce
U.S. Department of Education
U.S. Department of Energy
U.S. Department of Housing and Urban Development (HUD)
U.S. Department of Labor (DOL)
U.S. Department of State
U.S. Department of Transportation (DOT)
U.S. Department of the Treasury
Equal Employment Opportunity Commission (EEOC)
Federal Communications Commission (FCC)
Federal Maritime Commission (FMC)
Federal Trade Commission (FTC)
Federal Housing Finance Agency (FHFA)
Office of Personnel Management (OPM)
National Labor Relations Board (NLRB)
Peace Corps
Brian New
Regional Account Manager
(212) 264-1044
brian.new@gsa.gov

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