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IOA employee profile: Elizabeth Naiman

September 13, 2017

Sept. 13, 2017​

From time-to-time, GSA Multiple Award Schedule (MAS) contract holders may be contacted by a GSA Industrial Operations Analyst (IOA). These analyst conduct contractor assessments, per contract clause 552.215-71 (Examination of Records), to verify contractual compliance.

Meet your Heartland Region IOA: Elizabeth Naiman

Elizabeth Naiman

Background: I have been with GSA since September 2008. I previously worked in the private sector for a software company managing federal accounts, many of whom purchased through the company’s various GSA schedules. Having a background with federal customers and knowledge of how commercial companies administer their GSA contracts was instrumental in helping me quickly understand the requirements of my new role at GSA.

Current Role: I am an Industrial Operations Analyst (IOA) working out of Region 6. IOAs are responsible for conducting compliance assessments with GSA contractors to make sure they are accurately capturing and reporting their GSA sales and paying the Industrial Funding Fee (IFF). We also make sure that their GSA contracts are within the scope of their Multiple Award Schedule, their items are Trade Agreement Act (TAA) compliant, and that they are charging the customer the correct price (among many other topics). The IOAs are the “eyes and ears” for the contracting officers and our findings are one of the components used to determine if a contract will be renewed or terminated. If you have any questions on these areas contact me via e-mail at, or by phone at (619) 800-0GSA.

GSA's IOA team focuses on monetary and critical compliance topics in determining required annual or on demand assessments. Since February, the Heartland Acquisition Center's team of IOAs has identified more than $300,000 in pricing discrepancies and unreported sales. The frequency of assessments depends on several factors, including sales volume.

Last Reviewed: 2017-09-14