Customer Service Directors

Region 4 Office of Customer and Stakeholder Engagement (CaSE)
Customer Service Directors

Contact		State Served	Rapid Review / Market Research Assistance*
Debbie Nicoletti Director	Phone: 478-319-8835 Email: debbie.nicoletti@gsa.gov	Region 4	N/A
Michael A. Williams Branch Chief	Phone: 404-215-8646 Cell: 704-292-5497 Email: michael.a.williams@gsa.gov	Region 4	N/A
Anthony Cox Branch Chief	Phone: 404-331-1137 Cell: 404-909-1177 Email: anthony.cox@gsa.gov	Region 4	N/A
Robert (Robb) Back Customer Service Director	Phone: 321-307-5482 Email: robb.back@gsa.gov	FL (Tampa)	GSA Rapid Review Research Form - Robb Back
Brittany Black Customer Service Director	Phone: 910-813-8262 Email: brittany.black@gsa.gov	NC KY (Dept of Army)	GSA Rapid Review Research Form - Brittany Black
Janice Ellison Customer Service Director	Phone: 334-595-7874 Email: janice.ellison@gsa.gov	AL (Huntsville/Redstone Arsenal US Army/ USACE)	GSA Rapid Review Research Form - Janice Ellison
Angel Graulau Customer Service Director	Phone: 407-406-1990 Email: angel.graulau@gsa.gov	FL (Orlando, DOJ/HHS, Miami)	GSA Rapid Review Research Form - Angel Graulau
Jason Oliver Customer Service Director	Phone: 850-781-9251 Email: jason.l.oliver@gsa.gov	FL (Eglin AFB, Tyndall AFB, Patrick AFB, Hurlburt Field)	GSA Rapid Review Research Form - Jason Oliver
Diana Perry Customer Service Director	Phone: 478-293-9059 Email: diana.perry@gsa.gov	GA (Robins AFB, Ft. Benning, Columbus)	GSA Rapid Review Research Form - Diana Perry
Richard Pipe Customer Service Director	Phone: 706-399-8677 Email: richard.pipe@gsa.gov	GA (Atlanta and Augusta) SC (Columbia)	GSA Rapid Review Research Form - Richard Pipe
Warren Richey Customer Service Director	Phone: 865-237-1437 Email: warren.richey@gsa.gov	AL (Montgomery) KY (DOJ, DOE) TN (Maxwell/Gunter AFBs)	GSA Rapid Review Research Form - Warren Richey
Danny Scanlon Customer Service Director	Phone: 228-342-9092 Fax: 502-810-9941 Email: danny.scanlon@gsa.gov	AL (Mobile) FL (KSC, Dept of Army, Miami) MS (Keesler AFB, Vicksburg, Stennis Space Center)	GSA Rapid Review Research Form - Danny Scanlon
Trey Tackling Customer Service Director	Phone: 904-403-3359 E-mail: trey.tackling@gsa.gov	FL (Jacksonville) GA (Fort Benning, Marine CLB Albany, Moody AFB, Valdosta, Savannah)	GSA Rapid Review Research Form - Trey Tackling
Derek Wilson Customer Service Director	Phone: 478-397-5826 Email: derek.l.wilson@gsa.gov	GA (Robins AFB)	GSA Rapid Review Research Form - Derek Wilson
Janice Zeigler Customer Service Director	Phone: 803-310-0088 Fax: 803-895-5339 Cell: 803-310-0088 Email: jan.zeigler@gsa.gov	SC (Excluding Charleston) KY (Dept of Agriculture)	GSA Rapid Review Research Form - Jan Ziegler
* GSA offers market research service at no cost to federal agencies. The service is free and offers a market research report to help fulfill defined requirements. Customer Service Directors (CSD) will guide you through this innovative research process.