Office of Customer and Stakeholder Engagement

GSA Region 4, Office of Customer and Stakeholder Engagement (CaSE), provides government customers located in the southeastern United States support in acquisition services and solutions helping customers select the best value solution for their needs.

CaSE offers support by educating and assisting government customers on how to access and obtain a seemingly endless inventory of commercially available products and services to meet their critical mission requirements. Through a cadre of Customer Service Directors (CSDs), CaSE offers all government customers direct consultation assistance on the advantages and benefits of using GSA and conducts customized training in how to utilize GSA acquisition vehicles and GSA's eTools, such as GSA Advantage®, Global Supply, eBuy, and Schedules e-Library.

CSDs serve as GSA's focal point to government customers providing outreach and education on how GSA helps government organizations save acquisition costs and secure best value solutions through streamlined and vetted contract vehicles. CSDs also serve as GSA liaisons, providing acquisition assistance and guidance on GSA enterprise-wide business solutions through Purchasing Programs and Governmentwide Acquisition Contracts (GWACs).

Most GSA CSDs are strategically embedded at customer locations to leverage their close proximity to customers. For more information, contact the CSD nearest you, or contact GSA Region 4, Office of Customer and Stakeholder Engagement at: 404-331-3026.

Upcoming training event dates and locations are featured at the right of this page. These GSA Acquisition Training Seminars can include:

  • A comprehensive overview of the solutions GSA offers
  • The latest enhancements to GSA eTools, which make your acquisition work easier and more efficient
  • Learn about time- and cost-saving programs
  • Earn Continuous Learning Points (CLPs)
  • And much, much more!

Each information-packed seminar will be filled with tips, techniques and practical examples of how to conduct market research to target and refine your products/services searches to fulfill your agency’s unique requirements.

Note: new training events are added regularly, so if you do not see an event in your area, check back. Or, contact your local Customer Service Director (CSD) to have them schedule an event for you!


State and Local Government

By using the purchasing power of the federal government, GSA can help cities and towns meet their mission while reducing costs and maximizing efficiency. Multiple authorized programs allow state and local governments to use GSA Schedules for select goods and services.

Check out the links below for more information on conditions for the use of these programs, the Schedules included (when limited to select Schedules), and ordering procedures. GSA eLibrary designates vendors who are participating in the state and local Disaster and Cooperative Purchasing programs with an icon next to their names.

Cooperative Purchasing A variety of Information Technology products and services, as well as security and law enforcement products and services, are available through Schedule 70 and Schedule 84.

Disaster Purchasing Items can be purchased directly from Schedule contractors to aid in recovery from Presidentially-declared major disasters or acts of terrorism.

Public Health Emergencies (PHEs) Goods and services can be purchased from all Schedules, using federal grants, in direct response to HHS declared public health emergencies.

1122 Program Equipment in support of counterdrug, homeland security and emergency response activities is available through select GSA Schedules and Special Item Numbers (SINs), as well as vehicles from Autochoice.

Last Reviewed: 2021-01-22