Human Capital Category

GSA offers a full spectrum of highly complex Human Capital Management, Administrative Support, Social Services, and Equal Employment Opportunity (EEO) services. Offerings reflect the approved OMB/OPM Human Capital Business Reference Model.

The enhanced Human Capital Management Category will make it easier for customers to identify specific HR service providers. It expands opportunities for small businesses by leveraging a vendor pool with 60 percent designated as SB. The Category complements the new Human Capital and Training Solutions (HCaTS) vehicle which is designed for more complex or customized requirements through several contracting methods, including Cost-Plus. The subcategories offered are as follows:

HR Support: Pre Employment Background Investigations

SIN SIN Title Description
561611 HR Support: Pre Employment Background Investigations Examples of pre-employment Screening support include Verification of previous employers; salary histories; criminal records checks; education verification; and credit history checks, fitness assessments, fingerprinting, polygraph. Full and Tiered priced investigative services offered include Local Agency Check (LAC), National Agency Check with Local Agency Checks and credit checks (NACLC), Single Scope Background Investigations (SSBI), SSBI - Periodic Reinvestigation (SSBI-PR) and Single Scope Background Investigations - Misconduct Investigations (SSBI-MI). These investigative services can support the authorized Department/Agencies in acquiring Reports of Investigation (ROI) in areas of public trust, national security and suitability investigations conducted by the Federal Government in compliance with appropriate sections of the United States Code (i.e. Title 5, Title 15), Executive Orders and requesting Department/Agency Directives, Policies and Procedures. Service providers must operate from a facility approved in accordance with the provisions of the National Industrial Security Program Operating Manual (NISPOM). Investigative Support Personnel and the Field Investigator staff must have active security clearances to the appropriate level as required by the customer Agency/Department.

Compensation and Benefits

SIN Title Description
541214HR Compensation and Benefits This function provides for General Human Resources basic financial services including Payroll, Benefits Management, Workers Compensation, Unemployment Insurance Claims; and Executive Services; Compensation Management; Work Schedule and Leave Administration; Benefits Management; and Work-Life Wellness/Employee Assistance Programs and Social Services.

Agency Human Capital Evaluation, Talent Acquisition, Separation and Retirement, Workforce Analytics and Employee Records. Employee Performance Management, Employee Relations, Agency Human Capital Strategy, Policy and Operations, Labor Relations, Private Shared Service Center for Core HR Services, Private Shared Service Center for HR Services, EEO Services, Talent Development.

SIN Title Description
54161 Agency Human Capital Evaluation This function assesses results achieved across all Human Capital Management systems and activities in support of mission goals to identify and implement improvements
56131 Talent Acquisition The Talent Acquisition function is the establishment of internal programs and procedures for attracting, recruiting, assessing, and selecting highly qualified, productive employees with appropriate skills and competencies, from all sectors of society, all in accordance with merit system principles. Services include developing a staffing strategy and plan; establishing an applicant evaluation approach; announcing the vacancy, sourcing and evaluating candidates against the competency requirements for the position; initiating pre-employment activities; and hiring employees.
524292 Separation and Retirement This function includes conducting efficient and accurate Human Capital processing actions in support of employee separation or retirement work includes but is not limited to: conducting efficient and accurate HC processing actions in support of employee separation or retirement, handling the appropriate notifications and determining the terms of the separation. Ensuring knowledge transfer occurs between the separating employee and remaining employees. Separating employees are offered transition counseling and support. This sub-function includes: Separation Counseling; Retirement Planning and Processing; and Retirement Management.
541611W Workforce Analytics and Employee Records This function requires the implementation of systematic, flexible, and inclusive process to review workforce and performance data, metrics, and results, to anticipate and plan for future strategic and operational requirements and to make holistically informed Human Capital Management decisions. The function includes the following sub-functions: Employee Inquiry Processing; Employee Research; Workforce and Performance Analytics; Workforce and Performance Reporting; Records Management; and Records Disclosure.
541612EPM Employee Performance Management Is the creation, implementation, and maintenance of comprehensive employee performance management practices, programs, and activities that support customer agency mission objectives. This function includes the following sub-functions: Employee Performance Management; and Recognition Management.
541612ER Employee Relations This function is the design, development and implementation of programs to ensure mission effectiveness through employee accountability. Programs should strive to maintain an effective employer-employee relationship that balances the agency's needs against its employees' rights. The function includes the following sub-functions: Employee Misconduct Remediation; Employee Performance Remediation; Administrative Grievances and Third-Party Proceedings; Reasonable Accommodation Programming; and Employee Suitability.
541612HC Agency Human Capital Strategy, Policy and Operations Professional services include but are not limited to development of effective human capital management strategies and enhanced policy. This Function contains the following Sub-Functions: Workforce Planning;Human Capital Strategy; Organizational Design and Position Classification; Diversity and Inclusion; Employee Engagement and Communications; OrganizationDevelopment(OPM\Federal Human Capital Business Reference Model).
541612LOB Human Resources Line of Business (HRLOB) Technology Solutions in support of other SINS in the Human Capital Category. Including, but not limited to: Software, technology, systems and related solutions. Services and products offered under this SIN must be in support of one or more of the 15 Functions/ 54 Sub-functions in the Human Capital Lifecycle. Please see the Human Capital Business Reference Model (HCBRM) for a full list of these functions, or refer to the other SINS in this category. The HCBRM as developed by the Office of Personnel Management (OPM) as of August 2017 is available here [PDF]. The Human Capital Business Reference Model as of August 2017 or later may be used.
541612LR Labor Relations This function involves the managing of the relationship between the agency and its management associations, unions and bargaining units. This includes negotiating and administering labor contracts and collective bargaining agreements; managing negotiated grievances; and participating in negotiated third party proceedings. Includes adjudication of issues related to Disaster Relief. This function includes the following sub-functions: Labor Relations Management; Negotiated Grievances and Third-Party Proceedings; and Collective Bargaining.
561EEO EEO Services EEO Services may include but are not limited to providing investigation of Discrimination Complaints and Preparation of Reports of Investigation (includes individual Case/consolidated Case-One or Additional Issues, Continuing Violation, Online Reporting System, Additional Copies of Investigation Reports). Preparation of an Analysis and Recommended Final Agency Decision (FAD) in Discrimination Complaints, Inquiry, Resolution Attempt, and Preparation of an analysis and Recommended Final Agency Decision (FAD) on Allegations of Noncompliance With Settlement Agreements or Final Decisions, Resolution Attempt and Report of Inquiry Regarding Notices of Intent to Sue under Age Discrimination in Employment Act of 1967, as Amended, Alternative Dispute Resolution, Reference Materials relating to equal opportunity programs, EEO training and Consulting, EEO counseling (Individual and Class Complaint).
611430TD Talent Development Professional services include the implementation and maintenance of comprehensive employee skills development, training and personal attributes via engagement programs to meet current and future talent demands of the agency and to develop and retain quality, high performing, and diverse talent. Services include conducting employee development needs assessments; designing employee development programs; administering and delivering employee development programs (Learning Management) and evaluating the overall effectiveness of the agency's employee development approach. The function includes the following sub-functions: Talent Development Planning and Strategy; Workforce Development and Training; and Learning Management. Talent Development Planning and Strategy services include providing advice, guidance and assistance to supervisors and employees as well as HR/personnel staff in managing self-improvement training resources, providing assistance in identifying training needs and requirements, coordinating the availability of various training programs, developmental career programs, executive leadership programs, and tuition assistance programs. . Workforce Development and Training services include professional training and individual development services such as HR Specific Training for HR professionals, Leadership and management training, internships and apprenticeship programs. Training devices include but are not limited to audio visual presentation systems and educational media delivered web-based or via traditional print and storage media, CD ROM, Disc, and Thumb Drive. Training services include traditional coursework in all academic disciplines, web-based or classroom; conducting leadership training workshops and seminars not provided via traditional management training curricula available elsewhere, and conducting Speakers Bureau services and Leadership assessment surveys. Learning Management services include, but are not limited to: providing comprehensive professional support to the administration of traditional and automated Learning Management Systems (LMS), gathering and assessing of data (data analytics), reporting, testing and conducting test administration, Educational Program Research & Development, and general HR Consulting Services.

Social Services, Professional Counseling and Veterans' Readjustment and Behavioral Health Services

SIN Title Description
624SS Social Services, Professional Counseling and Veterans' Readjustment and Behavioral Health Services Contractor provides comprehensive employee assistance and related social and behavioral health counseling and readjustment services including, but not limited to, traditional EAP, vocational and psychosocial rehabilitation, physical/occupational/educational therapy and outpatient recovery; personal and family support, wellness coaching, psychotherapy, including homeless counseling and placement services, emergency response and social advocacy services, educational and public health program administration, service registries (employment, daycare, etc); legal, benefit/compensation consultation in the areas of individual and family personal and financial enhancement. Provides Telemental Health counseling services which augments treatment and improves patient access using Telehealth channels. Provides licensed and credentialed personnel who provide case management behavioral health support leading to improved patient centered outcomes in the evaluation, assessment, treatment and rehabilitation of identified patient population individuals (i.e. multi-tour war theater veterans; disaster victims; incarcerated individuals delivered either in-the-home, in community based facilities or in correctional facilities), telephonically, via remote video and/or via telehealth, web-based and/or social media channels - in areas including but not limited to, substance abuse disorder (SUD), suicide prevention, depression, military sexual trauma (MST), Post-Traumatic Stress Disorder (PTSD) and/or Traumatic Brain Injury (TBI) and/or Polytrauma. Services may be all inclusive, separate, short and/or long term, bundled or unbundled.
Last Reviewed: 2022-04-14