Follow-On USA Contact Solution
USA CONTACT is in its final option, ending September 10, 2018, and additional contractors will not be added to the vehicle. The preparation work for the next generation/recompete of USA CONTACT is underway. The procuring contracting office for that effort is the GSA FAS Information Technology Category (ITC) portfolio. The next generation USA Contact solution will be launched on October 1, 2018. The contracting vehicle will be a SIN entitled "Automated Contact Center Solutions" which will be on the GSA IT Schedule 70 platform. Once the Schedule 70 solicitation is refreshed on FedBizOpps (FBO), buying agencies will be able to leverage the offerings immediately.
For all next generation/recompete inquiries, please direct them to the GSA FAS ITC point of contact, Muneeb Khan at Muneeb.Khan@gsa.gov. In addition, as made available, information referencing the follow-on solution will be posted on this website and FedBizOpps.