Follow-On USA Contact Solution
GSA launched the next generation USA Contract solution under the GSA's Multiple Award Schedule IT Solutions Subcategory - Automated Contact Center Solutions (ACCS) SIN 561422
. This MAS subcategory is utilized to establish and maintain contact center capabilities for an agency. Permissible offerings under this category may include any technologies or services required to deliver and support an ACCS for an agency, including but not limited to: Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service.