U.S. General Services Administration
USA Contact
The follow-on effort for the USA Contact contract vehicle is in progress. GSA is scheduling meetings with contact center industry partners to learn more about their capabilities and how to enhance the follow on contract vehicle.
Visit the Follow-On page for more information.
The USA Contact contract vehicle supports the Office of Citizen Services' vision of providing the public with ready access to government information and services, and helping agencies ensure timely, consistent, and accurate responses to citizens' inquiries. USA Contact, a follow-on contract to FirstContact, provides federal agencies with easy access to a broad range of contact center services that will make that vision a reality. Visit our Procurement Tool page to see a list of all of the task orders issued to date under the USA Contact contract.
- Check out frequently asked questions
- Learn more about USA Contact capabilities
- View the contract award notice
- Read the news release announcing the award
- Listen to Washington's Federal News Radio interview with Martha Dorris regarding the newly awarded USA Contact contract
- Read what Government Insights (a research-based advisory and consulting service) says about USA Contact
- Visit the USA Contact Reading Room
- Meet USA Contact's solutions partners
- Visit our Tool Kit Page
What is USA Contact?
- Contract vehicle for federal government contact center services
- Indefinite delivery, indefinite quantity (IDIQ)
- Firm fixed price or time and materials
- Performance-based
- 10 year/$2.5 billion ceiling
- Managed by the General Services Administration
- Contract Access Fee (CAF) - .75 percent
How does USA Contact benefit your agency?
- Get a contractor on board in a short period of time
- Retain contracting officer and contracting officer's technical representative functions on task orders
- Have our experts facilitate the process and ensure that the contact center services are best in class
What makes USA Contact different?
- Only government contract created exclusively for contact center solutions
- Access to state-of-the art solution providers for a small investment
- Sufficient competition to ensure good prices and performance
- Flexible pricing structure to meet diverse agency requirements
We know the Government Contact Center Community!
In addition to USA Contact, the Office of Citizen Services also sponsors the Government Contact Center Council (G3C), which is a community of contact center leaders from across the federal government. This group meets regularly to discuss challenges, opportunities, and information transparency. Visit the G3C Community of Practice page for more information.
If you have any questions or need additional information, e-mail USAContact@gsa.gov.