Contact information for Customer Service Directors

This group provides valuable assistance and information on all Federal Acquisition Service programs.

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Name	Contact Info	State or Region	Serves
Paul Aceves Customer Service Director F312	Phone: 313-230-1163 Cell: 313-268-4900 Email: paul.aceves@gsa.gov	MI I Support the State of Michigan	Administrative Office of United States Courts
Kristine Alexander Business Development Specialist c315	Phone: 808-541-1775 Email: kristine.alexander@gsa.gov	HI	ALL Federal State and Local
Hakeem Ali Customer Service Director 3800	Phone: 312-353-5531 Email: hakeem.ali@gsa.gov	IL, IN
Kristin Arnold	Phone: 312-353-7039 Email: kristin.arnold@gsa.gov	OH I support customers at Wright-Patterson Air Force Base	US Air Force
Robert Back (Robb) Customer Service Director 805 501 E POLK ST TAMPA, FL 33602-3949	Phone: 321-307-5482 Email: robb.back@gsa.gov	FL Serves Tampa, FL.	ALL Federal
Brian Bailey Customer Service Director	Cell: 303-913-1859 Email: brian.bailey@gsa.gov	CO, MT, ND, SD, UT, WY	Department of Energy Department of Housing and Urban Development Department of Justice Department of Transportation Department of the Interior General Services Administration
Darrin Barber Customer Service Representative	Phone: 215-446-5792 Email: darrin.barber@gsa.gov	PA, WV All WV and Western PA	ALL Federal State and Local
Brandi Barnes Business Development Officer 1800 F St NW WASHINGTON, DC 20405	Phone: 478-733-2127 Email: brandi.barnes@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Department of Housing and Urban Development
Karen Beyer Customer Service Director 114	Phone: 210-306-2343 Email: karen.beyer@gsa.gov	TX Serving San Antonio and South Texas	ALL Federal State and Local Tribal Nations
Brittany Black	Email: brittany.black@gsa.gov	NC	ALL Federal
Donald Blanton (Don) Customer Service Director	Phone: 937-306-4820 Cell: 937-782-8353 Email: donald.blanton@gsa.gov	OH I support federal civilian customers throughout the state of Ohio.	ALL Federal
James Catanzaro	Email: james.catanzaro@gsa.gov	MD, PA, VA Serves the VA Strategic Acquisition Center (SAC), VISN 5, DoD Medical Organizations on Fort Detrick, DLA Troop Support, and DLA Distribution.	Department of Defense Veterans Affairs
Gregory Chaney 400 15TH ST SW AUBURN, WA 98001-6505	Email: gregory.chaney@gsa.gov	AK, ID, OR, WA	Department of Agriculture Department of Commerce Department of Health and Human Services Department of Veterans Affairs Environmental Protection Agency US Air Force US Army
Cynthia Clark (Cindy) Customer Liaison Director	Phone: 816-823-5181 Email: cynthia.clark@gsa.gov	MO	ALL Federal State and Local
Joseph Cooper (Joe) Customer Service Representative	Email: joseph.p.cooper@gsa.gov	CT, MA, ME, NH, RI, VT	Coast Guard Department of Homeland Security US Air Force US Army United States Army Corps of Engineers
Michaela Cruz Fentanez	Email: michaela.cruz@gsa.gov	AE Serves: All military and civilian agencies throughout Europe, Africa and the Middle East	ALL Federal
Michael D'Alessandro Supervisory Customer Service Representative	Cell: 617-543-9645 Email: michael.dalessandro@gsa.gov	CT, MA, ME, NH, RI, VT	ALL Federal Department of Defense State and Local
David Dehon Customer Service Director 11509	Phone: 505-248-7253 Email: david.dehon@gsa.gov	NM Serve North and Central New Mexico.	ALL Federal State and Local Tribal Nations
Donya Drewitt Customer Service Representative	Phone: 404-215-8638 Email: donya.drewitt@gsa.gov	VA Serves the NOAA, USCG, Hampton VAMC, and USACE Norfolk District Office.	Department of Commerce Department of Homeland Security Department of Veterans Affairs State and Local United States Army Corps of Engineers
Ashley Dunklebarger Supervisory Customer Service Representative	Phone: 703-851-3264 Email: ashley.dunklebarger@gsa.gov	AE Serves: All military and civilian agencies throughout Europe, Africa and the Middle East	ALL Federal
Ronald Eisley Business Development Specialist 12	Phone: 821090250878 Email: ronald.eisley@gsa.gov	EA Defense Representative GSA - Korea	ALL Federal Department of Defense
Janice Ellison	Email: janice.ellison@gsa.gov	AL Serves clients located in Huntsville, AL market, primarily US Army and US Army Corp of Engineers.
Denise Elsbernd Program Management Officer 7NE	Phone: 816-926-3976 Email: denise.elsbernd@gsa.gov		ALL Federal
Quianna Enang 1800 F St NW WASHINGTON, DC 20405	Email: quianna.enang@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Department of Agriculture Department of Education National Science Foundation US Navy
Paulette Fortener Marketing Program Manager 13A05	Phone: 817-850-8483 Cell: 817-205-5326 Email: paulette.sepulvado@gsa.gov	AR, LA, NM, OK, TX	ALL Federal State and Local Tribal Nations
Florence Francis Business Development Specialist	Phone: 520-205-2663 Email: florence.francis@gsa.gov	AZ	ALL Federal Department of Defense State and Local
Stacey Franklin Program Manager C-312	Phone: 808-439-9670 Email: stacey.franklin@gsa.gov	EA, HI Area Manager for the Asia-Pacific Region	ALL Federal Department of Defense
Sidney Frazier	Phone: 315-225-2802 Email: sidney.frazier@gsa.gov	EA Defense Representative GSA - Japan	ALL Federal Department of Defense
Tausha Freeman Customer Service Director	Phone: 816-823-5321 Cell: 816-260-4044 Email: tausha.freeman@gsa.gov	KS	ALL Federal State and Local
Lynn Fujimoto	Phone: 808-343-3413 Email: lynn.fujimoto@gsa.gov	HI	State and Local US Air Force US Navy
Angel Graulau 400 W Washington St ORLANDO, FL 32801	Email: angel.graulau@gsa.gov	FL Serves clients located in Orlando, FL market, also State and Local
Ryan Hagan Business Development Specialist	Phone: 619-471-1927 Email: ryan.hagan@gsa.gov	CA Southern California: San Diego and Imperial Counties.	ALL Federal Coast Guard Department of Defense Department of Veterans Affairs State and Local US Air Force US Army US Navy
Ralph Hallmon (Ralph V) Customer Service Director 145 KING ST CHARLESTON, SC 29401-2213	Email: ralph.hallmon@gsa.gov	SC Serves Charleston, SC.	ALL Federal Department of Defense State and Local
Richard Hammett (Brennan) Contract Specialist 1800 F St NW WASHINGTON, DC 20405	Phone: 202-805-9044 Email: richard.hammett@gsa.gov	DC, MD, VA Customer Service Director	Department of Justice Department of the Treasury US Army
James Harrington Customer Account Representative 6109 1800 F St NW WASHINGTON, DC 20405	Phone: 202-619-8902 Email: james.w.harrington@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	ALL Federal Department of Homeland Security State Dept., Bureau of Administration US Air Force
Shaun Hartman Management and Program Analyst	Cell: 321-258-2337 Email: shaun.hartman@gsa.gov	FL Serves Region 4: Space Coast , FL. Serves State & Local Governments	ALL Federal Department of Defense National Aeronautics and Space Administration State and Local Veterans Affairs
Darren Hickman Supervisory Customer Service Director 13A05 819 TAYLOR ST FORT WORTH, TX 76102-6124	Phone: 817-850-8486 Email: darren.hickman@gsa.gov	NM, TX Serving North Central (DFW) and West Texas (El Paso) and Southern NM (WSMR/Holloman)	ALL Federal State and Local Tribal Nations
Richard Huston (Rick) Customer Service Director 1201	Phone: 612-725-3828 Cell: 612-354-9290 Email: richard.huston@gsa.gov	MN, WI
Thomas Ischkum	Phone: 312-886-8995 Email: thomas.ischkum@gsa.gov	IL, IN, MI
Jessi Jagne	Phone: 253-931-7418 Email: jessi.jagne@gsa.gov	AK, ID, OR, WA State and Local Governments and Tribal Nations located in Alaska, Idaho, Oregon and Washington	Department of Energy
Bianca Johnson 1800 F St NW WASHINGTON, DC 20405	Email: bianca.johnson@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Federal Communications Commission Pension and Welfare Benefits Administration Small Business Administration Social Security Administration
Michael Jordan 1800 F St NW WASHINGTON, DC 20405	Phone: 202-401-9435 Email: michael.jordan@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Commerce Department of Energy Department of Health and Human Services
Nathan Jordan (Nate) Customer Service Representative	Email: nathan.jordan@gsa.gov	CT, MA, ME, NH, RI, VT	US Air Force US Army US Navy
Derek Kahn	Phone: 757-274-2338 Email: derek.kahn@gsa.gov	VA Customer Service Director (Hampton Roads Peninsula & Greater Richmond)	Department of Defense (Office of the Secretary of Defense) National Aeronautics and Space Administration US Air Force US Army
Despina Kandilas (Debbie) Supv State, Local and Tribal Business Development Specialist	Phone: 646-831-4000 Email: debbie.paralemos@gsa.gov	NY Five boroughs in NYC, Rome Air Force Research Lab, US Military Academy at West Point, EPA, VA, Watervliet Arsenal, and Fort Drum.	ALL Federal State and Local
Odis Kenton 1800 F Street, NW Washington, DC 20006	Phone: 703-244-0309 Email: odis.kenton@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA. Serves: - Boards and Commissions - All Smaller Agencies	Consumer Product Safety Commission Federal Trade Commission National Archives and Records Administration National Archives and Records Service Peace Corps Selective Service System Smithsonian Institution
Annie Khun Customer Service Representative	Phone: 617-565-7358 Email: annie.khun@gsa.gov	CT, MA, ME, NH, RI, VT	Department of Defense Department of Homeland Security Department of Veterans Affairs
Mark King Customer Service Director	Cell: 512-364-3298 Email: mark.king@gsa.gov	TX Serve Central (Austin/Fort Hood) and Southeast Texas (Houston/Galveston).	ALL Federal State and Local Tribal Nations
Brian Knutson	Email: brian.knutson@gsa.gov	IL I support US Army customers at Army Contracting Command - Rock Island	US Army
John Leyden Customer Service Director	Phone: 202-492-5722 Cell: 719-208-0160 Email: john.leyden@gsa.gov	CO Colorado Springs, CO.	Department of Defense Department of Homeland Security
Ernest Love Customer Service Representative	Phone: 312-502-3029 Email: ernest.love@gsa.gov	IL, IN, MI, MN, OH, WI All State & Local Customers.	State and Local
Philip Lowther (Phil) Customer Relationship Management Specialist 1800 F St NW WASHINGTON, DC 20405	Email: philip.lowther@gsa.gov	KY I am the CSD for the state of Kentucky serving all Federal, State, and Local Agencies.	ALL Federal State and Local
Stephanie McDonald Customer Liaison Director	Phone: 618-622-3360 Cell: 618-306-1016 Email: stephanie.mcdonald@gsa.gov	IL I support customers in southern Illinois and at Scott Air Force Base.
Kyle McGlade 1 World Trade Ctr NEW YORK, NY 10007-0089	Email: kyle.mcglade@gsa.gov	NY Also serve USAID, DCMA and Commodity Futures Trading Commission	Federal Emergency Management Agency PBS Tribal Nations
Patrick McKeever Customer Liaison Director	Phone: 267-581-9028 Email: patrick.mckeever@gsa.gov	NJ, NY VA Technical Acquisition Center, NAVAIR, FAA, McGuire AFB, and Picatinny Arsenal and Fort Dix.	ALL Federal State and Local
Cynthia Mckeague Supply Management Specialist	Phone: 818064928036 Email: cynthia.mckeague@gsa.gov	EA Defense Representative GSA - Japan, Okinawa	ALL Federal Department of Defense
Brian Mickens Customer Service Representative	Phone: 303-236-2352 Email: brian.mickens@gsa.gov	CO, MT, ND, SD, UT, WY Department of the Army, Regional State and Local Government, Regional Sovereign Tribal Organizations	State and Local US Army
Paula Miller Supervisory Customer Service Representative 402 E STATE ST TRENTON, NJ 08608-1507	Phone: 212-264-4197 Email: paula.miller@gsa.gov	DE, MD, PA	ALL Federal State and Local
Joseph Myers (Joe) Customer Service Representative Suite 3	Phone: 256-326-0218 Cell: 491712219243 Email: joseph.myers@gsa.gov	AE Serves: All military and civilian agencies throughout Europe, Africa and the Middle East	ALL Federal
Matthew Ocana (Matt) Customer Service Director	Cell: 801-317-7975 Email: matthew.ocana@gsa.gov	MT, ND, SD, UT Hill AFB, Minot AFB, Grand Forks AFB, Malmstrom AFB, Ellswoth AFB, National Guard (Air Force, Army)	ALL Federal Department of Defense US Air Force US Army
Jason Oliver 1800 F St NW WASHINGTON, DC 20405	Email: jason.oliver@gsa.gov	FL Eglin AFB, FL	ALL Federal
James Orze Program Manager	Phone: 612-355-1211 Cell: 612-799-8018 Email: jim.orze@gsa.gov	MN, OH, WI
Patricia Passarella	Email: patricia.passarella@gsa.gov	DE, PA	Defense Logistics Agency Department of Defense Department of Veterans Affairs Federal Emergency Management Agency Office of Personnel Management State and Local US Air Force US Army US Navy Veterans Affairs
Diana Perry Customer Liaison Director	Phone: 478-293-9059 Email: diana.perry@gsa.gov	GA Servicing RAFB Program Offices/Divisions : WN, AFRC, SOF/PR, DLA, FMS, F-15, and parts of AFSC	ALL Federal
Joey Phelps Business Development Specialist 13A05	Phone: 817-850-8488 Email: joey.phelps@gsa.gov	OK	ALL Federal State and Local Tribal Nations
Richard Pipe	Email: richard.pipe@gsa.gov	GA, SC Including, but not limited to: Fort Gordon, Dept. of Veteran Affairs, Dept. of Energy (SRS), Fort Jackson	ALL Federal State and Local
PG Price	Phone: 496975357852 Email: pg.price@gsa.gov	AE Serves: All DoD agencies throughout Europe, Africa and the Middle East	US Air Force US Army US Navy
Garrett Pride Customer Service Director	Phone: 303-236-2382 Cell: 720-315-2207 Email: garrett.pride@gsa.gov	CO, MT, ND, SD, UT, WY (Northern CO & WY) *also serves Defense Health Agency	Department of Labor Department of Veterans Affairs Environmental Protection Agency Office of Personnel Management Small Business Administration US Air Force United States Postal Service
Amit Rajput Business Development Specialist 1800 F St NW WASHINGTON, DC 20405	Phone: 703-605-3164 Email: amit.rajput@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Department of Labor Department of Transportation Office of Personnel Management
Melissa Ramos	Phone: 215-446-4919 Email: melissa.ramos@gsa.gov	DE, MD, PA Clients in Central & Eastern Pennsylvania and Maryland (Mid-Atlantic Region). I also serve Centers for Medicare and Medicaid.	Department of Housing and Urban Development Department of Labor Department of the Interior Environmental Protection Agency Federal Emergency Management Agency Social Security Administration
Mark Reiss Business Development Specialist	Phone: 415-522-2799 Email: mark.reiss@gsa.gov	CA San Francisco Bay Area Counties, plus Santa Cruz, San Benito and Monterey Counties	ALL Federal Department of Defense State and Local
Debra Reynolds	Phone: 339-927-1569 Email: debra.reynolds@gsa.gov	CT, MA, ME, NH, RI, VT	Department of Transportation Environmental Protection Agency State and Local US Air Force
Stacy Richey (Warren) 800 MARKET ST KNOXVILLE, TN 37902-2327	Phone: 865-237-1437 Email: warren.richey@gsa.gov	TN Serves Tennessee.	ALL Federal State and Local
Maria Rodriguez	Phone: 702-388-6677 Email: maria.rodriguez@gsa.gov	NV	ALL Federal Department of Defense State and Local
Chantel Rutland 1800 F St NW WASHINGTON, DC 20405	Phone: 202-213-3731 Email: chantel.rutland@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Agency for International Development Department of Defense (Office of the Secretary of Defense) Nuclear Regulatory Commission
Danny Scanlon Customer Service Director	Email: danny.scanlon@gsa.gov	AL, MS Mississippi and Mobile, Alabama	ALL Federal
Ryan Smith	Phone: 0496975357850 Email: ryan.smith@gsa.gov	AE Serves: All military and civilian agencies throughout Europe, Africa and the Middle East	US Air Force US Army US Navy
Jennifer Souza (Jen) Customer Service Director	Cell: 318-207-8772 Email: jennifer.souza@gsa.gov	AR, LA	ALL Federal State and Local Tribal Nations
Michelle Stansberry Business Development Specialist	Phone: 916-261-3607 Email: michelle.stansberry@gsa.gov	CA Greater Sacramento & Central California: Alpine, Amador, Butte, Calaveras, Colusa, El Dorado, Glenn, Inyo, Fresno, Kings, Lake, Placer, Madera, Mariposa, Merced, Mono, Sacramento, Stanislaus, Sutter, Tehama, Tuolumne, Tulare, Yuba	ALL Federal Department of Defense State and Local
Clint Steele	Phone: 619-610-4167 Email: clint.steele@gsa.gov	CA Southern California: San Diego and Imperial Counties. Serving USMC, DHS, and PBS.	ALL Federal
Timothy Swann (Tim) 1800 F St NW WASHINGTON, DC 20405	Phone: 202-251-1394 Email: timothy.swann@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Department of Veterans Affairs Department of the Interior Environmental Protection Agency
Tracy Tackling Customer Service Director	Phone: 904-542-1134 Email: trey.tackling@gsa.gov	FL, GA Supporting DoD (Moody AFB, NAS Jacksonville, NS Mayport and NSB Kings Bay) and other Federal, State and Local Government agencies throughout Northeast FL and Southern Georgia.	ALL Federal Coast Guard Department of Agriculture Department of Defense Department of Veterans Affairs State and Local US Air Force US Army US Navy United States Army Corps of Engineers
Craig Thomas	Phone: 253-208-1894 Email: craigs.thomas@gsa.gov	AK, ID, OR, WA	Department of Defense (Office of the Secretary of Defense) Department of Homeland Security Department of Justice Department of Transportation Department of the Interior General Services Administration US Navy
Michele Tobin	Phone: 323-526-7601 Email: michele.tobin@gsa.gov	CA Southern California: Los Angeles, Orange, and San Bernardino Counties	ALL Federal Department of Defense State and Local
Brandy Untalan	Phone: 671-333-4721 Cell: 671-727-8587 Email: brandy.untalan@gsa.gov	CM, GU Guam, Commonwealth of Northern Marianas Islands (CNMI) and the Philippines	ALL Federal Department of Defense State and Local
Waleed Wahbe	Phone: 805-982-5966 Email: waleed.wahbe@gsa.gov	CA Southern California: Ventura, Riverside, and Santa Barbara Counties.	ALL Federal Department of Defense State and Local
Michael Williams Supervisory Customer Service Director	Phone: 404-215-8646 Email: michael.a.williams@gsa.gov	AL, FL, GA, KY, MS, NC, SC, TN	ALL Federal
Janice Zeigler Customer Service Director	Phone: 803-626-5244 Email: jan.zeigler@gsa.gov	SC Serves Sumter, SC.	ALL Federal
Brett Zumbrunnen	Email: brett.zumbrunnen@gsa.gov	IA, NE	ALL Federal State and Local

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