Contact information for Customer Service Directors

This group provides valuable assistance and information on all Federal Acquisition Service programs.

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Name Contact Info State or Region Serves
Paul Aceves
Customer Service Director
F312

Phone: 313-230-1163
Cell: 313-268-4900
Email: paul.aceves@gsa.gov

MI
I Support the State of Michigan
  • Administrative Office of United States Courts
Kristine Alexander
Business Development Specialist
c315

Phone: 808-541-1775
Email: kristine.alexander@gsa.gov

HI
  • ALL Federal
  • State and Local
Hakeem Ali
Customer Service Director
3800

Phone: 312-353-5531
Email: hakeem.ali@gsa.gov

IL, IN
Kristin Arnold

Phone: 312-353-7039
Email: kristin.arnold@gsa.gov

OH
I support customers at Wright-Patterson Air Force Base
  • US Air Force
Robert Back (Robb)
Customer Service Director
805
501 E POLK ST
TAMPA, FL 33602-3949
Phone: 321-307-5482
Email: robb.back@gsa.gov

FL
Serves Tampa, FL.
  • ALL Federal
Brian Bailey
Customer Service Director

Cell: 303-913-1859
Email: brian.bailey@gsa.gov

CO, MT, ND, SD, UT, WY
  • Department of Energy
  • Department of Housing and Urban Development
  • Department of Justice
  • Department of Transportation
  • Department of the Interior
  • General Services Administration
Darrin Barber
Customer Service Representative

Phone: 215-446-5792
Email: darrin.barber@gsa.gov

PA, WV
All WV and Western PA
  • ALL Federal
  • State and Local
Brandi Barnes
Business Development Officer
1800 F St NW
WASHINGTON, DC 20405
Phone: 478-733-2127
Email: brandi.barnes@gsa.gov

DC, MD, VA
Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
  • Department of Housing and Urban Development
Karen Beyer
Customer Service Director
114

Phone: 210-306-2343
Email: karen.beyer@gsa.gov

TX
Serving San Antonio and South Texas
  • ALL Federal
  • State and Local
  • Tribal Nations
Brittany Black

Email: brittany.black@gsa.gov

NC
  • ALL Federal
Donald Blanton (Don)
Customer Service Director

Phone: 937-306-4820
Cell: 937-782-8353
Email: donald.blanton@gsa.gov

OH
I support federal civilian customers throughout the state of Ohio.
  • ALL Federal
James Catanzaro

Email: james.catanzaro@gsa.gov

MD, PA, VA
Serves the VA Strategic Acquisition Center (SAC), VISN 5, DoD Medical Organizations on Fort Detrick, DLA Troop Support, and DLA Distribution.
  • Department of Defense
  • Veterans Affairs
Gregory Chaney
400 15TH ST SW
AUBURN, WA 98001-6505
Email: gregory.chaney@gsa.gov

AK, ID, OR, WA
  • Department of Agriculture
  • Department of Commerce
  • Department of Health and Human Services
  • Department of Veterans Affairs
  • Environmental Protection Agency
  • US Air Force
  • US Army
Cynthia Clark (Cindy)
Customer Liaison Director

Phone: 816-823-5181
Email: cynthia.clark@gsa.gov

MO
  • ALL Federal
  • State and Local
Joseph Cooper (Joe)
Customer Service Representative

Email: joseph.p.cooper@gsa.gov

CT, MA, ME, NH, RI, VT
  • Coast Guard
  • Department of Homeland Security
  • US Air Force
  • US Army
  • United States Army Corps of Engineers
Michaela Cruz Fentanez

Email: michaela.cruz@gsa.gov

AE
Serves: All military and civilian agencies throughout Europe, Africa and the Middle East
  • ALL Federal
Michael D'Alessandro
Supervisory Customer Service Representative

Cell: 617-543-9645
Email: michael.dalessandro@gsa.gov

CT, MA, ME, NH, RI, VT
  • ALL Federal
  • Department of Defense
  • State and Local
David Dehon
Customer Service Director
11509

Phone: 505-248-7253
Email: david.dehon@gsa.gov

NM
Serve North and Central New Mexico.
  • ALL Federal
  • State and Local
  • Tribal Nations
Donya Drewitt
Customer Service Representative

Phone: 404-215-8638
Email: donya.drewitt@gsa.gov

VA
Serves the NOAA, USCG, Hampton VAMC, and USACE Norfolk District Office.
  • Department of Commerce
  • Department of Homeland Security
  • Department of Veterans Affairs
  • State and Local
  • United States Army Corps of Engineers
Ashley Dunklebarger
Supervisory Customer Service Representative

Phone: 703-851-3264
Email: ashley.dunklebarger@gsa.gov

AE
Serves: All military and civilian agencies throughout Europe, Africa and the Middle East
  • ALL Federal
Ronald Eisley
Business Development Specialist
12

Phone: 821090250878
Email: ronald.eisley@gsa.gov

EA
Defense Representative GSA - Korea
  • ALL Federal
  • Department of Defense
Janice Ellison

Email: janice.ellison@gsa.gov

AL
Serves clients located in Huntsville, AL market, primarily US Army and US Army Corp of Engineers.
Denise Elsbernd
Program Management Officer
7NE

Phone: 816-926-3976
Email: denise.elsbernd@gsa.gov

  • ALL Federal
Quianna Enang
1800 F St NW
WASHINGTON, DC 20405
Email: quianna.enang@gsa.gov

DC, MD, VA
Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
  • Department of Agriculture
  • Department of Education
  • National Science Foundation
  • US Navy
Paulette Fortener
Marketing Program Manager
13A05

Phone: 817-850-8483
Cell: 817-205-5326
Email: paulette.sepulvado@gsa.gov

AR, LA, NM, OK, TX
  • ALL Federal
  • State and Local
  • Tribal Nations
Florence Francis
Business Development Specialist

Phone: 520-205-2663
Email: florence.francis@gsa.gov

AZ
  • ALL Federal
  • Department of Defense
  • State and Local
Stacey Franklin
Program Manager
C-312

Phone: 808-439-9670
Email: stacey.franklin@gsa.gov

EA, HI
Area Manager for the Asia-Pacific Region
  • ALL Federal
  • Department of Defense
Sidney Frazier

Phone: 315-225-2802
Email: sidney.frazier@gsa.gov

EA
Defense Representative GSA - Japan
  • ALL Federal
  • Department of Defense
Tausha Freeman
Customer Service Director

Phone: 816-823-5321
Cell: 816-260-4044
Email: tausha.freeman@gsa.gov

KS
  • ALL Federal
  • State and Local
Lynn Fujimoto

Phone: 808-343-3413
Email: lynn.fujimoto@gsa.gov

HI
  • State and Local
  • US Air Force
  • US Navy
Angel Graulau
400 W Washington St
ORLANDO, FL 32801
Email: angel.graulau@gsa.gov

FL
Serves clients located in Orlando, FL market, also State and Local
Ryan Hagan
Business Development Specialist

Phone: 619-471-1927
Email: ryan.hagan@gsa.gov

CA
Southern California: San Diego and Imperial Counties.
  • ALL Federal
  • Coast Guard
  • Department of Defense
  • Department of Veterans Affairs
  • State and Local
  • US Air Force
  • US Army
  • US Navy
Ralph Hallmon (Ralph V)
Customer Service Director
145 KING ST
CHARLESTON, SC 29401-2213
Email: ralph.hallmon@gsa.gov

SC
Serves Charleston, SC.
  • ALL Federal
  • Department of Defense
  • State and Local
Richard Hammett (Brennan)
Contract Specialist
1800 F St NW
WASHINGTON, DC 20405
Phone: 202-805-9044
Email: richard.hammett@gsa.gov

DC, MD, VA
Customer Service Director
  • Department of Justice
  • Department of the Treasury
  • US Army
James Harrington
Customer Account Representative
6109
1800 F St NW
WASHINGTON, DC 20405
Phone: 202-619-8902
Email: james.w.harrington@gsa.gov

DC, MD, VA
Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
  • ALL Federal
  • Department of Homeland Security
  • State Dept., Bureau of Administration
  • US Air Force
Shaun Hartman
Management and Program Analyst

Cell: 321-258-2337
Email: shaun.hartman@gsa.gov

FL
Serves Region 4: Space Coast , FL. Serves State & Local Governments
  • ALL Federal
  • Department of Defense
  • National Aeronautics and Space Administration
  • State and Local
  • Veterans Affairs
Darren Hickman
Supervisory Customer Service Director
13A05
819 TAYLOR ST
FORT WORTH, TX 76102-6124
Phone: 817-850-8486
Email: darren.hickman@gsa.gov

NM, TX
Serving North Central (DFW) and West Texas (El Paso) and Southern NM (WSMR/Holloman)
  • ALL Federal
  • State and Local
  • Tribal Nations
Richard Huston (Rick)
Customer Service Director
1201

Phone: 612-725-3828
Cell: 612-354-9290
Email: richard.huston@gsa.gov

MN, WI
Thomas Ischkum

Phone: 312-886-8995
Email: thomas.ischkum@gsa.gov

IL, IN, MI
Jessi Jagne

Phone: 253-931-7418
Email: jessi.jagne@gsa.gov

AK, ID, OR, WA
State and Local Governments and Tribal Nations located in Alaska, Idaho, Oregon and Washington
  • Department of Energy
Bianca Johnson
1800 F St NW
WASHINGTON, DC 20405
Email: bianca.johnson@gsa.gov

DC, MD, VA
Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
  • Federal Communications Commission
  • Pension and Welfare Benefits Administration
  • Small Business Administration
  • Social Security Administration
Michael Jordan
1800 F St NW
WASHINGTON, DC 20405
Phone: 202-401-9435
Email: michael.jordan@gsa.gov

DC, MD, VA
Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
  • Commerce
  • Department of Energy
  • Department of Health and Human Services
Nathan Jordan (Nate)
Customer Service Representative

Email: nathan.jordan@gsa.gov

CT, MA, ME, NH, RI, VT
  • US Air Force
  • US Army
  • US Navy
Derek Kahn

Phone: 757-274-2338
Email: derek.kahn@gsa.gov

VA
Customer Service Director (Hampton Roads Peninsula & Greater Richmond)
  • Department of Defense (Office of the Secretary of Defense)
  • National Aeronautics and Space Administration
  • US Air Force
  • US Army
Despina Kandilas (Debbie)
Supv State, Local and Tribal Business Development Specialist

Phone: 646-831-4000
Email: debbie.paralemos@gsa.gov

NY
Five boroughs in NYC, Rome Air Force Research Lab, US Military Academy at West Point, EPA, VA, Watervliet Arsenal, and Fort Drum.
  • ALL Federal
  • State and Local
Odis Kenton
1800 F Street, NW
Washington, DC 20006
Phone: 703-244-0309
Email: odis.kenton@gsa.gov

DC, MD, VA
Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA. Serves: - Boards and Commissions - All Smaller Agencies
  • Consumer Product Safety Commission
  • Federal Trade Commission
  • National Archives and Records Administration
  • National Archives and Records Service
  • Peace Corps
  • Selective Service System
  • Smithsonian Institution
Annie Khun
Customer Service Representative

Phone: 617-565-7358
Email: annie.khun@gsa.gov

CT, MA, ME, NH, RI, VT
  • Department of Defense
  • Department of Homeland Security
  • Department of Veterans Affairs
Mark King
Customer Service Director

Cell: 512-364-3298
Email: mark.king@gsa.gov

TX
Serve Central (Austin/Fort Hood) and Southeast Texas (Houston/Galveston).
  • ALL Federal
  • State and Local
  • Tribal Nations
Brian Knutson

Email: brian.knutson@gsa.gov

IL
I support US Army customers at Army Contracting Command - Rock Island
  • US Army
John Leyden
Customer Service Director

Phone: 202-492-5722
Cell: 719-208-0160
Email: john.leyden@gsa.gov

CO
Colorado Springs, CO.
  • Department of Defense
  • Department of Homeland Security
Ernest Love
Customer Service Representative

Phone: 312-502-3029
Email: ernest.love@gsa.gov

IL, IN, MI, MN, OH, WI
All State & Local Customers.
  • State and Local
Philip Lowther (Phil)
Customer Relationship Management Specialist
1800 F St NW
WASHINGTON, DC 20405
Email: philip.lowther@gsa.gov

KY
I am the CSD for the state of Kentucky serving all Federal, State, and Local Agencies.
  • ALL Federal
  • State and Local
Stephanie McDonald
Customer Liaison Director

Phone: 618-622-3360
Cell: 618-306-1016
Email: stephanie.mcdonald@gsa.gov

IL
I support customers in southern Illinois and at Scott Air Force Base.
Kyle McGlade
1 World Trade Ctr
NEW YORK, NY 10007-0089
Email: kyle.mcglade@gsa.gov

NY
Also serve USAID, DCMA and Commodity Futures Trading Commission
  • Federal Emergency Management Agency
  • PBS
  • Tribal Nations
Patrick McKeever
Customer Liaison Director

Phone: 267-581-9028
Email: patrick.mckeever@gsa.gov

NJ, NY
VA Technical Acquisition Center, NAVAIR, FAA, McGuire AFB, and Picatinny Arsenal and Fort Dix.
  • ALL Federal
  • State and Local
Cynthia Mckeague
Supply Management Specialist

Phone: 818064928036
Email: cynthia.mckeague@gsa.gov

EA
Defense Representative GSA - Japan, Okinawa
  • ALL Federal
  • Department of Defense
Brian Mickens
Customer Service Representative

Phone: 303-236-2352
Email: brian.mickens@gsa.gov

CO, MT, ND, SD, UT, WY
Department of the Army, Regional State and Local Government, Regional Sovereign Tribal Organizations
  • State and Local
  • US Army
Paula Miller
Supervisory Customer Service Representative
402 E STATE ST
TRENTON, NJ 08608-1507
Phone: 212-264-4197
Email: paula.miller@gsa.gov

DE, MD, PA
  • ALL Federal
  • State and Local
Joseph Myers (Joe)
Customer Service Representative
Suite 3

Phone: 256-326-0218
Cell: 491712219243
Email: joseph.myers@gsa.gov

AE
Serves: All military and civilian agencies throughout Europe, Africa and the Middle East
  • ALL Federal
Matthew Ocana (Matt)
Customer Service Director

Cell: 801-317-7975
Email: matthew.ocana@gsa.gov

MT, ND, SD, UT
Hill AFB, Minot AFB, Grand Forks AFB, Malmstrom AFB, Ellswoth AFB, National Guard (Air Force, Army)
  • ALL Federal
  • Department of Defense
  • US Air Force
  • US Army
Jason Oliver
1800 F St NW
WASHINGTON, DC 20405
Email: jason.oliver@gsa.gov

FL
Eglin AFB, FL
  • ALL Federal
James Orze
Program Manager

Phone: 612-355-1211
Cell: 612-799-8018
Email: jim.orze@gsa.gov

MN, OH, WI
Patricia Passarella

Email: patricia.passarella@gsa.gov

DE, PA
  • Defense Logistics Agency
  • Department of Defense
  • Department of Veterans Affairs
  • Federal Emergency Management Agency
  • Office of Personnel Management
  • State and Local
  • US Air Force
  • US Army
  • US Navy
  • Veterans Affairs
Diana Perry
Customer Liaison Director

Phone: 478-293-9059
Email: diana.perry@gsa.gov

GA
Servicing RAFB Program Offices/Divisions : WN, AFRC, SOF/PR, DLA, FMS, F-15, and parts of AFSC
  • ALL Federal
Joey Phelps
Business Development Specialist
13A05

Phone: 817-850-8488
Email: joey.phelps@gsa.gov

OK
  • ALL Federal
  • State and Local
  • Tribal Nations
Richard Pipe

Email: richard.pipe@gsa.gov

GA, SC
Including, but not limited to: Fort Gordon, Dept. of Veteran Affairs, Dept. of Energy (SRS), Fort Jackson
  • ALL Federal
  • State and Local
PG Price

Phone: 496975357852
Email: pg.price@gsa.gov

AE
Serves: All DoD agencies throughout Europe, Africa and the Middle East
  • US Air Force
  • US Army
  • US Navy
Garrett Pride
Customer Service Director

Phone: 303-236-2382
Cell: 720-315-2207
Email: garrett.pride@gsa.gov

CO, MT, ND, SD, UT, WY
(Northern CO & WY) *also serves Defense Health Agency
  • Department of Labor
  • Department of Veterans Affairs
  • Environmental Protection Agency
  • Office of Personnel Management
  • Small Business Administration
  • US Air Force
  • United States Postal Service
Amit Rajput
Business Development Specialist
1800 F St NW
WASHINGTON, DC 20405
Phone: 703-605-3164
Email: amit.rajput@gsa.gov

DC, MD, VA
Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
  • Department of Labor
  • Department of Transportation
  • Office of Personnel Management
Melissa Ramos

Phone: 215-446-4919
Email: melissa.ramos@gsa.gov

DE, MD, PA
Clients in Central & Eastern Pennsylvania and Maryland (Mid-Atlantic Region). I also serve Centers for Medicare and Medicaid.
  • Department of Housing and Urban Development
  • Department of Labor
  • Department of the Interior
  • Environmental Protection Agency
  • Federal Emergency Management Agency
  • Social Security Administration
Mark Reiss
Business Development Specialist

Phone: 415-522-2799
Email: mark.reiss@gsa.gov

CA
San Francisco Bay Area Counties, plus Santa Cruz, San Benito and Monterey Counties
  • ALL Federal
  • Department of Defense
  • State and Local
Debra Reynolds

Phone: 339-927-1569
Email: debra.reynolds@gsa.gov

CT, MA, ME, NH, RI, VT
  • Department of Transportation
  • Environmental Protection Agency
  • State and Local
  • US Air Force
Stacy Richey (Warren)
800 MARKET ST
KNOXVILLE, TN 37902-2327
Phone: 865-237-1437
Email: warren.richey@gsa.gov

TN
Serves Tennessee.
  • ALL Federal
  • State and Local
Maria Rodriguez

Phone: 702-388-6677
Email: maria.rodriguez@gsa.gov

NV
  • ALL Federal
  • Department of Defense
  • State and Local
Chantel Rutland
1800 F St NW
WASHINGTON, DC 20405
Phone: 202-213-3731
Email: chantel.rutland@gsa.gov

DC, MD, VA
Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
  • Agency for International Development
  • Department of Defense (Office of the Secretary of Defense)
  • Nuclear Regulatory Commission
Danny Scanlon
Customer Service Director

Email: danny.scanlon@gsa.gov

AL, MS
Mississippi and Mobile, Alabama
  • ALL Federal
Ryan Smith

Phone: 0496975357850
Email: ryan.smith@gsa.gov

AE
Serves: All military and civilian agencies throughout Europe, Africa and the Middle East
  • US Air Force
  • US Army
  • US Navy
Jennifer Souza (Jen)
Customer Service Director

Cell: 318-207-8772
Email: jennifer.souza@gsa.gov

AR, LA
  • ALL Federal
  • State and Local
  • Tribal Nations
Michelle Stansberry
Business Development Specialist

Phone: 916-261-3607
Email: michelle.stansberry@gsa.gov

CA
Greater Sacramento & Central California: Alpine, Amador, Butte, Calaveras, Colusa, El Dorado, Glenn, Inyo, Fresno, Kings, Lake, Placer, Madera, Mariposa, Merced, Mono, Sacramento, Stanislaus, Sutter, Tehama, Tuolumne, Tulare, Yuba
  • ALL Federal
  • Department of Defense
  • State and Local
Clint Steele

Phone: 619-610-4167
Email: clint.steele@gsa.gov

CA
Southern California: San Diego and Imperial Counties. Serving USMC, DHS, and PBS.
  • ALL Federal
Timothy Swann (Tim)
1800 F St NW
WASHINGTON, DC 20405
Phone: 202-251-1394
Email: timothy.swann@gsa.gov

DC, MD, VA
Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.
  • Department of Veterans Affairs
  • Department of the Interior
  • Environmental Protection Agency
Tracy Tackling
Customer Service Director

Phone: 904-542-1134
Email: trey.tackling@gsa.gov

FL, GA
Supporting DoD (Moody AFB, NAS Jacksonville, NS Mayport and NSB Kings Bay) and other Federal, State and Local Government agencies throughout Northeast FL and Southern Georgia.
  • ALL Federal
  • Coast Guard
  • Department of Agriculture
  • Department of Defense
  • Department of Veterans Affairs
  • State and Local
  • US Air Force
  • US Army
  • US Navy
  • United States Army Corps of Engineers
Craig Thomas

Phone: 253-208-1894
Email: craigs.thomas@gsa.gov

AK, ID, OR, WA
  • Department of Defense (Office of the Secretary of Defense)
  • Department of Homeland Security
  • Department of Justice
  • Department of Transportation
  • Department of the Interior
  • General Services Administration
  • US Navy
Michele Tobin

Phone: 323-526-7601
Email: michele.tobin@gsa.gov

CA
Southern California: Los Angeles, Orange, and San Bernardino Counties
  • ALL Federal
  • Department of Defense
  • State and Local
Brandy Untalan

Phone: 671-333-4721
Cell: 671-727-8587
Email: brandy.untalan@gsa.gov

CM, GU
Guam, Commonwealth of Northern Marianas Islands (CNMI) and the Philippines
  • ALL Federal
  • Department of Defense
  • State and Local
Waleed Wahbe

Phone: 805-982-5966
Email: waleed.wahbe@gsa.gov

CA
Southern California: Ventura, Riverside, and Santa Barbara Counties.
  • ALL Federal
  • Department of Defense
  • State and Local
Michael Williams
Supervisory Customer Service Director

Phone: 404-215-8646
Email: michael.a.williams@gsa.gov

AL, FL, GA, KY, MS, NC, SC, TN
  • ALL Federal
Janice Zeigler
Customer Service Director

Phone: 803-626-5244
Email: jan.zeigler@gsa.gov

SC
Serves Sumter, SC.
  • ALL Federal
Brett Zumbrunnen

Email: brett.zumbrunnen@gsa.gov

IA, NE
  • ALL Federal
  • State and Local
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