Contact information for Customer Service Directors

This group provides valuable assistance and information on all Federal Acquisition Service programs.

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Name	Contact Info	State or Region	Serves
Paul Aceves Customer Service Director F312 985 MICHIGAN AVE DETROIT, MI 48226-1128	Phone: 313-230-1163 Cell: 313-268-4900 Email: paul.aceves@gsa.gov	MI I Support the State of Michigan	Administrative Office of United States Courts
Kristine Alexander Business Development Specialist c315 3375 KOAPAKA ST HONOLULU, HI 96819-1800	Phone: 808-541-1775 Email: kristine.alexander@gsa.gov	HI	ALL Federal State and Local
Hakeem Ali Customer Service Director 3800 230 S Dearborn St CHICAGO, IL 60604-1505	Phone: 312-353-5531 Email: hakeem.ali@gsa.gov	IL, IN
Kristin Arnold 2600 Paramount Pl FAIRBORN, OH 45324-6763	Phone: 312-353-7039 Email: kristin.arnold@gsa.gov	OH I support customers at Wright-Patterson Air Force Base	US Air Force
Robert Back (Robb) Customer Service Director 805 501 E POLK ST TAMPA, FL 33602-3949	Phone: 321-307-5482 Email: robb.back@gsa.gov	FL Serves Tampa, FL.	ALL Federal
Brian Bailey Customer Service Director W 6TH AVE & KIPLING ST LAKEWOOD, CO 80225-0546	Cell: 303-913-1859 Email: brian.bailey@gsa.gov	CO, MT, ND, SD, UT, WY	Department of Health and Human Services Department of Housing and Urban Development Department of Justice Department of Transportation Department of the Interior
Darrin Barber Customer Service Representative	Phone: 215-446-5792 Email: darrin.barber@gsa.gov	PA, WV All WV and Western PA	ALL Federal State and Local
Brandi Barnes Business Development Officer 1800 F St NW WASHINGTON, DC 20405	Phone: 478-733-2127 Email: brandi.barnes@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Department of Housing and Urban Development General Services Administration
Karen Beyer Supervisory Customer Service Director 114 10001 REUNION PL SAN ANTONIO, TX 78216-4127	Phone: 210-306-2343 Email: karen.beyer@gsa.gov	TX Serving San Antonio and South Texas	ALL Federal
Brittany Black	Email: brittany.black@gsa.gov	NC	ALL Federal
Donald Blanton (Don) Customer Service Director 2600 Paramount Pl FAIRBORN, OH 45324-6763	Phone: 937-306-4820 Cell: 937-782-8353 Email: donald.blanton@gsa.gov	OH I support federal civilian customers throughout the state of Ohio.	ALL Federal
Elizabeth Camerlin (Liz) 7500 Security Blvd WOODLAWN, MD 21244-1849	Phone: 202-716-9621 Email: elizabeth.camerlin@gsa.gov	MD Serve Defense Media Activity (DMA) and U.S. Cyber Command	Defense Information Systems Agency Department of Health and Human Services
James Catanzaro 100 S Independence Mall W PHILADELPHIA, PA 19106-3400	Email: james.catanzaro@gsa.gov	MD, PA, VA CSD for Veterans Affairs offices in VA and MD, DoD offices on Fort Detrick, DLA Troop Support and DLA Distribution.	Defense Logistics Agency US Army US Navy Veterans Affairs
Gregory Chaney 400 15TH ST SW AUBURN, WA 98001-6505	Email: gregory.chaney@gsa.gov	AK, ID, OR, WA	ALL Federal Department of Agriculture Department of Commerce Department of Homeland Security Department of Transportation Department of the Interior Environmental Protection Agency General Services Administration US Army United States Army Corps of Engineers
Todd Cook Customer Service Director	Phone: 850-899-4114 Email: todd.cook@gsa.gov	AL, FL, GA Supporting DOD (Tyndall AFB, NSWCPCD, Eglin AFB, Duke Field, Hurlburt Field, NAS Pensacola, Corry Station, Saufley Field, Whiting Field, Ft Rucker, Maxwell/Gunter AFB, Birmingham, AL area units, Ft Benning & USMC Albany, GA) and other Federal, State & Local Government agencies throughout the Florida panhandle, Southern Alabama and Georgia.	ALL Federal Coast Guard Defense Logistics Agency Department of Defense Department of Veterans Affairs Environmental Protection Agency State and Local US Air Force US Army US Navy
Michaela Cruz Fentanez	Email: michaela.cruz@gsa.gov	AE Serves: All military and civilian agencies throughout Europe, Africa and the Middle East	ALL Federal
Michael D'Alessandro	Email: michael.dalessandro@gsa.gov	CT, MA, ME, NH, RI, VT I am the primary CSD for the U.S. Army Combat Capabilities Development Command Soldier Center (CCDC Soldier Center) located in Natick, MA.	Department of Defense US Army US Navy
David Dehon (Dave) Customer Service Director 11509 500 GOLD AVE SW ALBUQUERQUE, NM 87102-3118	Phone: 505-248-7253 Email: david.dehon@gsa.gov	NM, TX I support customers in New Mexico and the Texas Panhandle.	ALL Federal
Jonathan Dewolfe (Jon ) Customer Relationship Management Specialist 387 550 W Fort St BOISE, ID 83724-0101	Phone: 208-830-8517 Email: jonathan.dewolfe@gsa.gov	ID Serves all civilian agencies in Idaho.	ALL Federal
Donya Drewitt Customer Service Representative	Phone: 404-215-8638 Email: donya.drewitt@gsa.gov	VA Serving customers in the Hampton Roads, VA area	Department of Commerce Department of Homeland Security Department of Veterans Affairs State and Local US Navy United States Army Corps of Engineers
Ronald Eisley Supply Management Specialist 12	Phone: 821090250878 Email: ronald.eisley@gsa.gov	EA Defense Representative GSA - Korea	ALL Federal Department of Defense
Bradley Forrestel Customer Service Representative	Phone: 484-832-6948 Email: bradley.forrestel@gsa.gov	MD Embedded at Aberdeen Proving Ground (APG) in Aberdeen Maryland	US Army
Paulette Fortener Marketing Program Manager 13A05 819 TAYLOR ST FORT WORTH, TX 76102-6124	Phone: 817-850-8483 Cell: 817-205-5326 Email: paulette.sepulvado@gsa.gov	AR, LA, NM, OK, TX	ALL Federal
Florence Francis Business Development Specialist 401 W WASHINGTON ST PHOENIX, AZ 85003-2117	Phone: 520-205-2663 Email: florence.francis@gsa.gov	AZ	ALL Federal Department of Defense State and Local
Stacey Franklin Program Manager C-312 3375 KOAPAKA ST HONOLULU, HI 96819-1800	Phone: 808-541-1777 Email: stacey.franklin@gsa.gov	EA, HI Area Manager for the Asia-Pacific Region	ALL Federal Department of Defense
Sidney Frazier	Phone: 315-225-2802 Email: sidney.frazier@gsa.gov	EA Defense Representative GSA - Japan	ALL Federal Department of Defense
Tausha Freeman Customer Service Director 2300 MAIN ST KANSAS CITY, MO 64108-2416	Phone: 816-823-5321 Cell: 816-260-4044 Email: tausha.freeman@gsa.gov	KS	ALL Federal State and Local
Lynn Fujimoto 3375 KOAPAKA ST HONOLULU, HI 96819-1800	Phone: 808-541-1776 Email: lynn.fujimoto@gsa.gov	HI	State and Local US Air Force US Navy
Christin Gurgo	Email: christin.gurgo@gsa.gov	CT, MA, ME, NH, RI, VT I sit at Hanscom Air Force Base and provide acquisition consulting to all Air Force clients onsite with market research, training, data, and information related to GSA Contracts/Services.	US Air Force
Ralph Hallmon (Ralph V) Customer Service Director 145 KING ST CHARLESTON, SC 29401-2213	Email: ralph.hallmon@gsa.gov	SC Serves Charleston, SC.	ALL Federal Department of Defense State and Local
Richard Hammett (Brennan) Contract Specialist 1800 F St NW WASHINGTON, DC 20405	Phone: 202-403-7266 Email: richard.hammett@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Department of Justice Department of Veterans Affairs Department of the Treasury
James Harrington Customer Account Representative 6109 1800 F St NW WASHINGTON, DC 20405	Phone: 202-619-8902 Email: james.w.harrington@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	ALL Federal Department of Homeland Security State Dept., Bureau of Administration US Air Force
Shaun Hartman Customer Service Director	Cell: 321-258-2337 Email: shaun.hartman@gsa.gov	FL Serves Region 4: Space Coast , FL. Serves State & Local Governments	ALL Federal Department of Defense National Aeronautics and Space Administration State and Local Veterans Affairs
Stephen Hennessy (Steve) 10 CAUSEWAY ST BOSTON, MA 02222-1048	Phone: 857-272-8743 Email: steve.hennessy@gsa.gov	CT, MA, ME, NH, RI, VT I am the primary CSD for Air Force – Hanscom AFB, and the Army – Natick Labs.	Department of Defense Department of Defense (Office of the Secretary of Defense) State and Local US Air Force US Army
Ekeitha Heron 400 W. Washington Street ORLANDO, FL 32801-2231	Email: ekeitha.redd@gsa.gov	FL Serves Orlando, FL.	Department of Defense State and Local
Darren Hickman Customer Service Director 13A05 819 TAYLOR ST FORT WORTH, TX 76102-6124	Phone: 817-850-8486 Email: darren.hickman@gsa.gov	TX Serving West and Central Texas.	ALL Federal
Richard Huston (Rick) Customer Service Director 1201 1 Federal Dr FORT SNELLING, MN 55111-2200	Phone: 612-725-3828 Cell: 612-354-9290 Email: richard.huston@gsa.gov	MN, WI
Thomas Ischkum 230 S Dearborn St CHICAGO, IL 60604-1505	Phone: 312-886-8995 Email: thomas.ischkum@gsa.gov	IL, IN, MI
Jessi Jagne 400 15TH ST SW AUBURN, WA 98001-6505	Phone: 253-931-7418 Email: jessi.jagne@gsa.gov	AK, ID, OR, WA Customer Service contact for all Navy, Air Force, VA, DLA, Energy. Main POC for agencies in the states of Alaska and Oregon.
Michael Jordan 1800 F St NW WASHINGTON, DC 20405	Phone: 202-401-9435 Email: michael.jordan@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Commerce Department of Agriculture Department of Health and Human Services
Derek Kahn	Phone: 757-274-2338 Email: derek.kahn@gsa.gov	VA Customer Service Director (Hampton Roads Peninsula & Greater Richmond)	Defense Logistics Agency Department of Defense National Aeronautics and Space Administration US Air Force US Army
Despina Kandilas (Debbie) Customer Service Director 1 World Trade Ctr NEW YORK, NY 10007-0089	Phone: 646-831-4000 Email: debbie.paralemos@gsa.gov	NY Five boroughs in NYC, Rome Air Force Research Lab, US Military Academy at West Point, EPA, VA, Watervliet Arsenal, and Fort Drum.	ALL Federal State and Local
Annie Khun Customer Service Representative 10 CAUSEWAY ST BOSTON, MA 02222-1048	Phone: 617-565-7358 Email: annie.khun@gsa.gov	CT, MA, ME, NH, RI, VT I support DHS, VA, DOI, and GSA	Department of Homeland Security Department of Veterans Affairs Department of the Interior General Services Administration US Air Force
Mark King Customer Service Director 1919 SMITH ST HOUSTON, TX 77002-8049	Cell: 512-364-3298 Email: mark.king@gsa.gov	TX Southeast Texas (Austin/Houston/Galveston).	ALL Federal
Brian Knutson	Email: brian.knutson@gsa.gov	IL I support US Army customers at Army Contracting Command - Rock Island	US Army
John Leyden Customer Service Director	Phone: 202-492-5722 Cell: 719-208-0160 Email: john.leyden@gsa.gov	CO Colorado Springs, CO.	Department of Defense Department of Homeland Security
Ernest Love Customer Service Representative 1734 CORPORATE XING O FALLON, IL 62269-3745	Phone: 312-502-3029 Email: ernest.love@gsa.gov	IL, IN, MI, MN, OH, WI All State & Local Customers.	State and Local
Philip Lowther (Phil) Customer Service Director 101 BARR ST LEXINGTON, KY 40507-1321	Email: philip.lowther@gsa.gov	KY I am the CSD for the state of Kentucky serving all Federal, State, and Local Agencies.	ALL Federal State and Local
Russell Luttrall Customer Service Director 2300 MAIN ST KANSAS CITY, MO 64108-2416	Phone: 816-926-3992 Cell: 816-518-1542 Email: russell.luttrall@gsa.gov	MO	ALL Federal State and Local
Stephanie McDonald Customer Liaison Director 1734 CORPORATE XING O FALLON, IL 62269-3745	Phone: 618-622-3360 Cell: 618-306-1016 Email: stephanie.mcdonald@gsa.gov	IL I support customers in southern Illinois and at Scott Air Force Base.
Kimberly McFall 400 15TH ST SW AUBURN, WA 98001-6505	Phone: 253-931-7277 Email: kimberly.mcfall@gsa.gov	AK, ID, OR, WA Serves all civilian agencies in the states of Alaska, Idaho, Oregon, and Washington for Assisted Acquisition Services.	ALL Federal
Patrick McKeever Customer Liaison Director 1 World Trade Ctr NEW YORK, NY 10007-0089	Phone: 267-581-9028 Email: patrick.mckeever@gsa.gov	NJ, NY VA Technical Acquisition Center, NAVAIR, FAA, McGuire AFB, and Commodity Futures Trading Commission.	ALL Federal State and Local
Cynthia Mckeague Supply Management Specialist	Phone: 818064928036 Email: cynthia.mckeague@gsa.gov	EA Defense Representative GSA - Japan, Okinawa	ALL Federal Department of Defense
Brian Mickens Customer Service Representative W 6TH AVE & KIPLING ST LAKEWOOD, CO 80225-0546	Phone: 303-236-2352 Email: brian.mickens@gsa.gov	CO, MT, ND, SD, UT, WY Department of the Army, Regional State and Local Government, Regional Sovereign Tribal Organizations	State and Local US Army
Paula Miller Customer Service Director 1 World Trade Ctr NEW YORK, NY 10007-0089	Phone: 212-264-4197 Email: paula.miller@gsa.gov	NJ, NY, PR, VI Picatinny Arsenal, Fort Dix, FEMA, PBS and USACE.	ALL Federal State and Local
Willie Mills Deputy Chief Administrative Svcs Ofcr 4200 1800 F St NW WASHINGTON, DC 20405	Phone: 703-306-6116 Email: willie.mills@gsa.gov	VA	ALL Federal
Joseph Myers (Joe) Customer Service Representative Suite 3	Phone: 256-326-0218 Cell: 491712219243 Email: joseph.myers@gsa.gov	AE Serves: All military and civilian agencies throughout Europe, Africa and the Middle East	ALL Federal
Matthew Ocana (Matt) Customer Service Director 324 25TH ST OGDEN, UT 84401-2310	Cell: 801-317-7975 Email: matthew.ocana@gsa.gov	MT, ND, SD, UT Hill AFB, Minot AFB, Grand Forks AFB, Malmstrom AFB, Ellswoth AFB, National Guard (Air Force, Army)	ALL Federal Department of Defense US Air Force US Army
James Orze Program Manager 1 Federal Dr FORT SNELLING, MN 55111-2200	Phone: 612-355-1211 Cell: 612-799-8018 Email: jim.orze@gsa.gov	MN, OH, WI
Angel Paschall-Harmon Customer Service Director	Cell: 404-387-5728 Email: angel.paschall@gsa.gov	GA State of Georgia Agencies, City and County Agencies, Dobbins ARB, and All Federal Agencies in Metro Atlanta Area	ALL Federal
Patricia Passarella 100 S Independence Mall W PHILADELPHIA, PA 19106-3400	Email: patricia.passarella@gsa.gov	DE, PA	Defense Logistics Agency Department of Defense Department of Homeland Security Department of Labor Office of Personnel Management State and Local US Air Force US Army US Navy Veterans Affairs
Diana Perry Customer Liaison Director	Phone: 478-293-9059 Email: diana.perry@gsa.gov	GA Servicing RAFB Program Offices/Divisions : WN, AFRC, SOF/PR, DLA, FMS, F-15, and parts of AFSC	ALL Federal
Joey Phelps Customer Service Director 13A05 819 TAYLOR ST FORT WORTH, TX 76102-6124	Phone: 817-850-8488 Email: joey.phelps@gsa.gov	TX Serving North Texas	ALL Federal
Richard Pipe	Email: richard.pipe@gsa.gov	GA, SC Including, but not limited to: Fort Gordon, Dept. of Veteran Affairs, Dept. of Energy (SRS), Fort Jackson	ALL Federal State and Local
PG Price	Phone: 496975357852 Email: pg.price@gsa.gov	AE Serves: All DoD agencies throughout Europe, Africa and the Middle East	US Air Force US Army US Navy
Garrett Pride Customer Service Director W 6TH AVE & KIPLING ST LAKEWOOD, CO 80225-0546	Phone: 303-236-2382 Cell: 720-315-2207 Email: garrett.pride@gsa.gov	CO, MT, ND, SD, UT, WY (Northern CO & WY) *also serves Defense Health Agency	Department of Labor Department of Veterans Affairs Environmental Protection Agency Office of Personnel Management Small Business Administration US Air Force United States Postal Service
James Purdy Customer Service Representative 100 S Independence Mall W PHILADELPHIA, PA 19106-3400	Email: james.purdy@gsa.gov	MD, PA, VA Customer Service Director (CSD) serving clients in Maryland, Virginia, and Pennsylvania including the US Navy, US Coast Guard, DLA, and Amtrak.	Coast Guard Defense Logistics Agency Department of Defense US Navy
Melissa Ramos 100 S Independence Mall W PHILADELPHIA, PA 19106-3400	Phone: 215-446-4919 Email: melissa.ramos@gsa.gov	AE, DE, MD, PA, VA, WV Responsible for the following accounts: National Park Service; Office of Acq. Grant Mgmt; EPA; Army Corps of Engineers, Philadelphia & Baltimore; Army War College; FEMA; Department of Labor; DHS - FPS; All Federal; All State [PA, DE, WV, MD]; All Local	ALL Federal Bureau of Labor Statistics Department of Defense Department of Homeland Security Department of Labor Department of State Environmental Protection Agency Federal Emergency Management Agency Field Offices Social Security Administration State and Local US Army United States Army Corps of Engineers
Mark Reiss Business Development Specialist 50 UNITED NATIONS PLZ SAN FRANCISCO, CA 94102-4912	Phone: 415-522-2799 Email: mark.reiss@gsa.gov	CA Central California: Contra Costa, Alameda, Santa Clara, Santa Cruz, San Benito, San Luis Obispo, Monterey, Fresno, Kings, Tulare, and Inyo Counties	ALL Federal Department of Defense State and Local
Stacy Richey (Warren) 800 MARKET ST KNOXVILLE, TN 37902-2327	Phone: 865-237-1437 Email: warren.richey@gsa.gov	TN Serves Tennessee.	ALL Federal State and Local
Maria Rodriguez 333 LAS VEGAS BLVD S LAS VEGAS, NV 89101-7065	Phone: 702-388-6677 Email: maria.rodriguez@gsa.gov	NV	ALL Federal Department of Defense State and Local
Chantel Rutland 1800 F St NW WASHINGTON, DC 20405	Phone: 202-213-3731 Email: chantel.rutland@gsa.gov	DC, MD, VA Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA.	Department of Defense (Office of the Secretary of Defense) Department of Education Department of Transportation
Danny Scanlon Customer Service Director	Email: danny.scanlon@gsa.gov	AL, MS Mississippi and Mobile, Alabama	ALL Federal
Ryan Smith	Phone: 0496975357850 Email: ryan.smith@gsa.gov	AE Serves: All military and civilian agencies throughout Europe, Africa and the Middle East	US Air Force US Army US Navy
Jennifer Souza (Jen) Customer Service Director 300 FANNIN ST SHREVEPORT, LA 71101-3141	Cell: 318-207-8772 Email: jennifer.souza@gsa.gov	AR, LA	ALL Federal
Michelle Stansberry Customer Liaison Director 650 CAPITOL MALL SACRAMENTO, CA 95814-4708	Phone: 916-261-3607 Email: michelle.stansberry@gsa.gov	CA Central California	ALL Federal Department of Defense State and Local
Clint Steele 333 W BROADWAY SAN DIEGO, CA 92101-3823	Phone: 619-610-4167 Email: clint.steele@gsa.gov	CA Southern California: San Diego and Imperial Counties. Serving USMC, DHS, and PBS.	ALL Federal
Tracy Tackling Customer Service Director	Phone: 904-542-1134 Email: trey.tackling@gsa.gov	FL, GA Supporting DoD (Moody AFB, NAS Jacksonville, NS Mayport and NSB Kings Bay) and other Federal, State and Local Government agencies throughout Northeast FL and Southern Georgia.	ALL Federal Coast Guard Department of Agriculture Department of Defense Department of Veterans Affairs State and Local US Air Force US Army US Navy United States Army Corps of Engineers
Brian Talley Customer Service Director 301 NW 6TH ST OKLAHOMA CITY, OK 73102-2823	Phone: 405-231-4825 Cell: 405-290-8845 Email: brian.talley@gsa.gov	OK	ALL Federal
Michele Tobin 901 CORPORATE CENTER DR MONTEREY PARK, CA 91754-7630	Phone: 323-526-7601 Email: michele.tobin@gsa.gov	CA Southern California: Los Angeles, Orange, and San Bernardino Counties	ALL Federal Department of Defense State and Local
Brandy Untalan	Phone: 671-333-4721 Email: brandy.untalan@gsa.gov	CM, GU Guam, Commonwealth of Northern Marianas Islands (CNMI) and the Philippines	ALL Federal Department of Defense State and Local
Waleed Wahbe	Phone: 805-982-5966 Email: waleed.wahbe@gsa.gov	CA	ALL Federal Department of Defense State and Local
Janice Zeigler Customer Service Director	Phone: 803-626-5244 Email: jan.zeigler@gsa.gov	SC Serves Sumter, SC.	ALL Federal

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