Full Service Transition Plan - Part 1 Workshop

The target audience of this document is stakeholders assisting in the agency’s Regional local service transition to EIS, including, agency Transition Managers, agency Ordering Contracting Officers (OCOs) and Contracting Officer’s Representatives (CORs), GSA Transition Coordination Center (TCC), and GSA Operations and Service Delivery personnel who perform full service order writing (including disconnects), implementation, billing, and life-cycle management. Participants will earn 1.5 CLPs upon completing this course.

For all regional contracts except Region 11’s WITS 3 contracts, the regions operate a “full service” model that includes managing service transitions, ordering services on behalf of agencies, troubleshooting service disruptions, and resolving issues with the suppliers as the customer of record on behalf of the agency customers.
As announced at the October 3, 2017 Infrastructure Advisory Group meeting, GSA will not be offering full service support on EIS. GSA will discontinue the Full Service Program and all associated support services for Centrex and Private Branch Exchange (PBX) as agencies transition to EIS. Agencies currently using services by the GSA Regional local service contracts (administered by GSA Regions 1-10) are participating in GSA's Full Service Program; however, these participants will now need to order replacement services directly from the EIS contractors.
GSA will continue to provide a full accounting of telecommunications inventory for all GSA Programs including the Regional local services. GSA’s Regional local service Inventory along with GSA-provided transition assistance will help federal agencies with EIS transition strategy planning, coordination and execution. GSA is committed to supporting agencies through transition of services from the expiring Networx, WITS 3, tariff services and GSA Regional local service contracts to EIS.

One of the government’s top priorities for telecom is planning and executing the transition of services from expiring Networx, WITS 3, and the Regional Local Services contracts. A key element of the strategy for a successful transition is transitioning all services from GSA’s Full Service Program to EIS.

The General Services Administration (GSA) Office of Telecommunication Services (OTS) is offering the first of three workshops for agencies on the Full Service Transition Plan.

This workshop is designed to accomplish the following objectives:

• Understand roles and responsibilities related to Full Service transition
• Discuss transition strategies
• Understand pre-task order considerations related to cable and wiring

If you have questions regarding this training event, please contact the Transition Coordination Center Transition Training team, EISTCC.TRAINING@gsa.gov