2015 Compliance Report

Plain Writing Act Compliance Report
May 15, 2016

I. Senior Agency Official for Plain Writing:

Name of Senior Agency Official responsible for Plain Writing
Denise T. Roth, Deputy Administrator, denise.roth@gsa.gov

Names of Plain Language coordinators within the agency
Katherine Spivey, Plain Language Launcher, katherine.spivey@gsa.gov and plainlanguage@gsa.gov

II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the Plain Writing guidelines.

  • Press releases
  • GSA blog

III. Inform agency staff of Plain Writing Act’s requirements:

  • Information on the Act is posted on the agency intranet with shortcut.
  • Plain Language Group on Salesforce Chatter (formed 1/3/2012) over 60 members.
  • The Office of Communications and Marketing produced a electronic signage for our lobby monitors.

IV. Agency provided the following training sessions:

  • National Recruitment Center team - (via telepresence) 4 sessions, 9 people
  • Enterprise Web Management team - 4 sessions, 14 attendees:
  • 462 new hires took the online course at GSA Online University

Digital Gov University (open to GSA and other federal agencies)

GSA's Plain Language Training for 2015
Date Training Type # of Attendees
3/24/15 Intermediate in-person class 10
9/9/15 webinar, web writing 319
10/14/15 basics, in-person class 21
12/10/15 webinar, descriptive link language 210


  • DoD Social Media Managers group
  • Maximus: Plain Talk in Complex Times

V. Ongoing compliance/ sustaining change
Name of agency contact for compliance issues: Denise T. Roth

VI. Agency’s plain writing website
Website address: https://www.gsa.gov/plainlanguage

VII. Customer Satisfaction Evaluation after Experiencing Plain Writing Communications
In July 2011, we created and posted an email address, plainlanguage@gsa.gov, published on our plain language page, www.gsa.gov/plainlanguage. In 2015, no one contacted us asking to clarify any GSA.gov page. We did get spam.

Last Reviewed: 2020-02-20